Starbucks

The employees have zero customer service. Will never return. Seems like you’re competing with McDonald’s to have the dumbest employees.

On Thursday 4/24/25 at around 6 pm I went here with my gf and the lady checking us out was college age and had black hair and looked mean as could be. My girlfriend got a strawberry frape and asked for it “blended” just meaning that she wanted the purée mixed into it not sitting in the cup. The lady was so rude and basically acted like she was stupid for asking such a thing. Look I understand not understanding what someone is asking for, especially after a long day, but she had no patience and was very rude. She even said “I do not have the brain power to deal with this today” and rolled her eyes. Yes a direct quote. She didn’t even try to give a fake customer service smile. I was real close to telling this girl off. Get her in check she ain’t better than any of us.

I havent even got my coffee yet but I just wanted to say Lily out here putting work in. It's pretty busy.

Service: 5

Stopped for 1decaf 1 reg grande latte with two squirts of vannilla, 1 sweetener and a strawberry drink. They gave me straight coffee. And charged me for it. The person in front of me gave her coffee back and got a refund and left ! Very disappointed morning.

Service: 2

I’m sorry that I cannot remember his name or tell you what he looked like (he was wearing a mask), but I appreciate that he helped me out today and was very nice. I felt bad I didn’t have cash to tip after redeeming a free beverage

Atmosphere: 5

Service: 5

Great cold brew

Atmosphere: 5

Food: 5

Service: 5

Starbucks went down hill. Everything's even more money for a poorer quality in my opinion. Service is okay but seem to be confused of what their making. They try but 15 minutes for a latte was a little much.

Atmosphere: 3

Food: 1

Service: 3

Starbucks went down hill. Everything's even more money for a poorer quality in my opinion. Service is okay but seem to be confused of what their making. They try but 15 minutes for a latte was a little much.

Last week I was harassed by an employee about people not wearing masks anymore. Yes in 2024 I had this happen. When I turned him in the girl that took the complaint started asking me about my political affiliation. Completely nuts. When I called and left my phone number for management, I was never called back.

It taste like water and they add no flavor like every other star bucks me and some of my family got mochas I do not like the service took forever and very confusing to go through the drive thru

Atmosphere: 1

Food: 1

Service: 1

At 754pm, a full 6 minutes before cloae, the black haired employee refused to let us order a refresher. Wow.

Atmosphere: 1

Food: 1

Service: 1

This was my first time visiting this Starbucks in the mall and I was very pleased. Walking in your greater with a very nice view of this place and it’s very inviting. It did not take long for us to be greeted and place orders. The food was on point it was my first time trying the impossible sandwich. The seating was so cute and couple like and was very comfortable. The tables were somewhat clean just needed a quick wipe down. Your able to see each direction of the mall and plan your next move when your finished. I would recommend this place to anyone and will definitely be visiting again.

Kid-friendliness: There is at-least two places you can see directly behind the Starbucks that are kid friendly. I think one was a daycare like place you can take your child to place while you shop or go in with them.

Parking: The Starbucks is located in the mall so you can park in the open parking lot.

Wheelchair accessibility: There are buttons on the mall doors as you enter and exit to help.

Food: 5

Service: 5

Fast and friendly service and drinks on point.

Atmosphere: 5

Food: 5

Service: 5

When an establishment participated in a themed event, it is always a great time! Christmas in July last year was no exception….introducing “The Grinch!” My kids couldn’t be happier…or in the spirit of the drink…grumpier ? Thanks for making Robinson Mall’s event so much more fun!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Starbucks Via Instant Pike Place Roast

Did a mobile order...got drink immediately...waited over 10 mins for a Danish. Not 1 of the 4 employees said a word about the wait!