I would give this place 0 star. They dont care about the customer and slamming the glass window door since they dont want to hear about their smelly ice cream cone. We ordered three cones and the cone itself stinks and it fills like they dont want to hear and said tell Great wolf. Staff is horrible. Please dont go. I read all reviews after placing above review and I learned that they slammed the window door to so many customers. What a rude new ownership establishment. You should not be in food industry if you dont know how to handle the customer.
Andrew Cilio
The younger ladies that work here are great but as for the more mature lady…. Tried to ask her something to accommodate my 5 and 4 year old and I will not repeat the disrespectful words she said to her co workers! Not to mention how rude she was to her fellow co workers yelling at the gentlemen ripping things out of his hand next to her… Sad to say I will never be getting ice cream from here again!
C S
We went this place after a long hot day with children because of the kids. We ordered premium ice cream in cones. The cones were stinky and tastes was little weirder than the regular cone ice cream. The other nice customers asked them to change the cone or give the cup to eat ice cream so then manager came on the widow to explain that why all the ice cream cones were having stinky smell was because of the next door resort named great wolf lodge. We didn’t get that inappropriate counter argument but the manager slammed the window door on the face of a nice customer. The customer had felt so bad and threw the ice cream in the garbage because of their wrong attitude toward the customer. The worst customer service and very bad attitude from the manager and staff. Giving 0 star and never recomending this place again.
Dawn Sullivan
Delicious ice cream!
Remy Fenster
Cute ice cream stand that also serves burgers and stuff.
Jeff Frey
We bought the peanut butter pie and it was amazing. Definitely will buy another one.
REMITE GAMING
Wow, fantastic ice cream and more. Delicious!
Alex J.
Amazing ice cream freshly made, very delicious! Highly recommended
Kalila Williams
I am writing to share my recent experience at your establishment, which, unfortunately, will be my first and last visit. My children and I frequently pass by your location, and the sign always catches our attention. After much anticipation, we decided to give it a try. My children were especially excited upon arrival, but unfortunately, our experience did not meet our expectations. To begin, the prices seemed fair, and there was a wide selection of ice cream flavors and toppings. However, there were a few issues that significantly impacted our visit. We had a playdate scheduled, so I made sure to inform the cashier that all of our items were to-go. I ordered hot dogs and cheese fries for my 3y.o and 5y.o. My 3-year-old does not like mustard, so I specifically requested a hot dog with just ketchup and another with mustard and ketchup (which is clearly noted on the receipt). Issue 1: Incorrect Order and Customer Service Response After about 15 minutes, we received our order, and upon reaching the car, I realized that my ice cream flavor was incorrect. I immediately returned to the window to inform the cashier of the mistake. The cashier insisted that the flavor was what I had ordered, as it was reflected on my receipt. I explained that this was not the case, and if I wanted to correct it, I would need to pay for a new one. Fortunately, a manager overheard the exchange and kindly allowed me to swap the flavor at no extra charge. Issue 2: Incorrect Food Order Upon arriving at our destination, about 35 minutes away, I discovered that my 3-year-old's hot dog was made with mustard, despite my explicit request for ketchup only. I called the store to report the issue. The employee who answered the phone was unprofessional, scoffing at my concern before passing the call to a male employee. During the conversation, the male employee argued with me, cutting me off mid-sentence and insisting that he remembered making the order correctly. He claimed that the error was my fault because I did not correct the order when it was read back to me, even though the cashier did indeed read everything correctly. The issue was that the food was made incorrectly, despite my clear instructions being listed on the receipt. To further address my concerns, he offered me a virtual coupon, which I never received. However, I do not intend to return to your establishment. Other Observations Throughout our visit, the overall customer service was lackluster. The staff appeared disinterested and disengaged, with no smiles or warmth. For example, when my 5-year-old expressed that he wanted “blue ice cream,” he repeated it multiple times to the cashier, who showed him two different blue-colored options. Despite this, two out of three of our ice cream flavors were still wrong. Given the positive reputation I had heard about your establishment, I expected a much better experience. Unfortunately, this visit left me thoroughly disappointed, both in terms of food quality and customer service. I hope you take this feedback into consideration to improve future customer experiences. Attached is the photo of the hot dog that supposedly was made with just ketchup. Sincerely, Mrs. TKW
They know what they are doing when it comes to everything ice cream.
Kokou AKAKPO
Great date night!
Dena Tomsic
The young lady at the register was very nice and helpful for our first time. My youngest daughter asked for blue ice cream. She explained that they had cookie monster and cotton candy. My daughter asked for cotton candy.
They gave her birthday cake instead. My other daughter tried a little to see if they mistaken that it was blue, but it was surely birthday cake.
I took it up to ask them for the correct one. Mind you, it's just a kids size. The lady was so taken back. And said well it said birthday cake. I verified that we didn't order birthday with our $50 order. She said there wasn't anything she could do. She went to the girl who took my order who verified that it was supposed to be cotton candy. So she went to the manager who came out full speed yelling at me saying that it's not their policy to replace ice cream. I was like they gave me the wrong one. And the manager said that since someone tried it we don't take it back and she read the order back so it's not our fault. I explained that my daughter asked her for a blue ice cream, she said you have cookie monster and cotton candy. She asked for cotton candy. She it was rung in wrong and that isn't my fault and it was a simple mistake, but it's a kids ice cream, please just fix the mistake. As she was stomping away yelling and flailing her arms and yelling at her staff for talking to my daughter about blue ice cream which was so completely wrong of that manager.
This place doesn't take criticism well and seems to respond with the exact same response to every negative review which shows that she doesn't really care at all what is said.
We will not be back and we feel bad for that worker.
Blossom Johns
Family business, old fashion ice cream. Reminds me of Carvel Ice Cream. Only open during summer.
Eva Galka
Excellent food and ice cream. Kind and helpful staff. Awesome place
I would give this place 0 star. They dont care about the customer and slamming the glass window door since they dont want to hear about their smelly ice cream cone. We ordered three cones and the cone itself stinks and it fills like they dont want to hear and said tell Great wolf. Staff is horrible. Please dont go.
I read all reviews after placing above review and I learned that they slammed the window door to so many customers. What a rude new ownership establishment. You should not be in food industry if you dont know how to handle the customer.
The younger ladies that work here are great but as for the more mature lady…. Tried to ask her something to accommodate my 5 and 4 year old and I will not repeat the disrespectful words she said to her co workers! Not to mention how rude she was to her fellow co workers yelling at the gentlemen ripping things out of his hand next to her… Sad to say I will never be getting ice cream from here again!
We went this place after a long hot day with children because of the kids. We ordered premium ice cream in cones. The cones were stinky and tastes was little weirder than the regular cone ice cream. The other nice customers asked them to change the cone or give the cup to eat ice cream so then manager came on the widow to explain that why all the ice cream cones were having stinky smell was because of the next door resort named great wolf lodge. We didn’t get that inappropriate counter argument but the manager slammed the window door on the face of a nice customer. The customer had felt so bad and threw the ice cream in the garbage because of their wrong attitude toward the customer. The worst customer service and very bad attitude from the manager and staff. Giving 0 star and never recomending this place again.
Delicious ice cream!
Cute ice cream stand that also serves burgers and stuff.
We bought the peanut butter pie and it was amazing. Definitely will buy another one.
Wow, fantastic ice cream and more. Delicious!
Amazing ice cream freshly made, very delicious! Highly recommended
I am writing to share my recent experience at your establishment, which, unfortunately, will be my first and last visit.
My children and I frequently pass by your location, and the sign always catches our attention. After much anticipation, we decided to give it a try. My children were especially excited upon arrival, but unfortunately, our experience did not meet our expectations.
To begin, the prices seemed fair, and there was a wide selection of ice cream flavors and toppings. However, there were a few issues that significantly impacted our visit. We had a playdate scheduled, so I made sure to inform the cashier that all of our items were to-go. I ordered hot dogs and cheese fries for my 3y.o and 5y.o. My 3-year-old does not like mustard, so I specifically requested a hot dog with just ketchup and another with mustard and ketchup (which is clearly noted on the receipt).
Issue 1: Incorrect Order and Customer Service Response After about 15 minutes, we received our order, and upon reaching the car, I realized that my ice cream flavor was incorrect. I immediately returned to the window to inform the cashier of the mistake. The cashier insisted that the flavor was what I had ordered, as it was reflected on my receipt. I explained that this was not the case, and if I wanted to correct it, I would need to pay for a new one. Fortunately, a manager overheard the exchange and kindly allowed me to swap the flavor at no extra charge.
Issue 2: Incorrect Food Order Upon arriving at our destination, about 35 minutes away, I discovered that my 3-year-old's hot dog was made with mustard, despite my explicit request for ketchup only. I called the store to report the issue. The employee who answered the phone was unprofessional, scoffing at my concern before passing the call to a male employee. During the conversation, the male employee argued with me, cutting me off mid-sentence and insisting that he remembered making the order correctly. He claimed that the error was my fault because I did not correct the order when it was read back to me, even though the cashier did indeed read everything correctly. The issue was that the food was made incorrectly, despite my clear instructions being listed on the receipt.
To further address my concerns, he offered me a virtual coupon, which I never received. However, I do not intend to return to your establishment.
Other Observations Throughout our visit, the overall customer service was lackluster. The staff appeared disinterested and disengaged, with no smiles or warmth. For example, when my 5-year-old expressed that he wanted “blue ice cream,” he repeated it multiple times to the cashier, who showed him two different blue-colored options. Despite this, two out of three of our ice cream flavors were still wrong.
Given the positive reputation I had heard about your establishment, I expected a much better experience. Unfortunately, this visit left me thoroughly disappointed, both in terms of food quality and customer service.
I hope you take this feedback into consideration to improve future customer experiences.
Attached is the photo of the hot dog that supposedly was made with just ketchup.
Sincerely,
Mrs. TKW
Best ice cream in the Poconos!
Restaurantji Recommends
They know what they are doing when it comes to everything ice cream.
Great date night!
The young lady at the register was very nice and helpful for our first time. My youngest daughter asked for blue ice cream. She explained that they had cookie monster and cotton candy. My daughter asked for cotton candy.
They gave her birthday cake instead. My other daughter tried a little to see if they mistaken that it was blue, but it was surely birthday cake.
I took it up to ask them for the correct one. Mind you, it's just a kids size. The lady was so taken back. And said well it said birthday cake. I verified that we didn't order birthday with our $50 order. She said there wasn't anything she could do. She went to the girl who took my order who verified that it was supposed to be cotton candy. So she went to the manager who came out full speed yelling at me saying that it's not their policy to replace ice cream. I was like they gave me the wrong one. And the manager said that since someone tried it we don't take it back and she read the order back so it's not our fault. I explained that my daughter asked her for a blue ice cream, she said you have cookie monster and cotton candy. She asked for cotton candy. She it was rung in wrong and that isn't my fault and it was a simple mistake, but it's a kids ice cream, please just fix the mistake. As she was stomping away yelling and flailing her arms and yelling at her staff for talking to my daughter about blue ice cream which was so completely wrong of that manager.
This place doesn't take criticism well and seems to respond with the exact same response to every negative review which shows that she doesn't really care at all what is said.
We will not be back and we feel bad for that worker.
Family business, old fashion ice cream. Reminds me of Carvel Ice Cream. Only open during summer.
Excellent food and ice cream. Kind and helpful staff. Awesome place
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