Yeah, drove from Wilkes Barre to get pretzels and low and behold a sign saying pre orders only, sorry for the inconvenience. Well, checked the website before we traveled and NOTHING was said about pre orders only. A waste of time and gas. And you can stuff your sorrys in a sack.
Everett Thompson
Stop by on my way through to new york. Unfortunately you were closed. I remember that your hours used to be much earlier than what they are now. In factor hours are not good at all. I guess I won't be able to get any when I cruise through pennsylvania .
Atmosphere: 5
Food: 5
Service: 5
Mike Dietz
Ordered a TooGoodToGo order and sitting here in the parking lot 20 minutes before closing, and the place is locked up. Way to go, kids!
Bill
Wife and I went there for the soft pretzels. Very busy place and the staff were really hustling. They were doing great. Friendly and hard working young women. We wanted the pepperoni melt shown on-line and was told they didn't have that at that store..We got the box of 25 pretzels and the cheese. Had to wait 10 minutes and it was well worth the short wait. Great pretzels. We highly recommend this place
Joshua Cyr
Group of 5 adults and 5 children...we all went in on a Sunday about a half hour after they opened. Store was nice and clean and smelled real good. The 2 staff were great, we jammed up the operation for a few minutes all thinking about what we wanted etc. They knew the prices and were accurate when they told us how long it would be for the bunch of hot dogs we ordered. (Only took like 7 minutes) . We all stood around and ate our other things while we waited. A handful of other customers were helped while we waited, a few picking up ordered trays that were already prepared. The counter girl was quick and helpful and polite to everyone she took care of. I once upon a time worked at a philly pretzel factory, first time back to one in over 10 years, and I was very happy with the service and the food and the store.
XxTourGodxX
Best pretzels around
Joey Nemeth
It’s national hot dawg day and she really gave me the glizzy
Craig Westbrook
After trying to get them by phonefor three day's. With no answer.We stoped on Sunday 2/12/23 we stoped. They said if we didn't havea pre order we couldn't get any.Then I asked was your phone working. We were told they were off. Which wasn't right. Won't go there antmore.
Layne R.
Great pretzels, wonderful snack.Most of the low ratings are based on service, so please ignore them. This is a simple pick-up party pretzel place. The pretzels were warm and tasty. The sauces tasted exactly as advertised. You're basically paying a dollar a pretzel for an above average snack. Are people seriously expecting an Amish or German level pretzel with beer cheese? For what it's worth, I found this place to be a refreshing treat on a long drive.
Mary L.
Decent affordable pretzels. The sauces taste exactly as they're advertised (probably one of the best tasting brownie batter sauce I've had). Great for a snack especially since the pretzels are ONLY $1.
They lost my order and I thought it would ruin Superbowl Sunday. But the boss made good on it and I got a delicious large box of fresh hot pretzels. I buy them every year for the game and my family loves them. Thanks for coming through for me.
Michael Bach
Philly Pretzel Factory is awesome! We love there Pretzels, always consistent and baked fresh. We will be back!
Portia T
I ordered the Philly cheesesteak pretzels. I got back to my car and began eating one. It was still frozen inside. I went back in to tell them and they acted like they didn’t believe me. Poor customer service. I gave them the food back.
Lynn Dietrick
Love the pretzels! So good. Everyone that works there is so nice. We love stopping for pretzels on our trips to Dickson City
Scourge Monastik
friendly male staff member this time. far cry from. the VERY rude female young girl working who acted like she couldn't be bothered. i JUST WISH UR CHOCOLATE FUDGE WAS LESSER CALORIES!:) great option for dieters. get the rivet cup!:) love these treats
Yeah, drove from Wilkes Barre to get pretzels and low and behold a sign saying pre orders only, sorry for the inconvenience. Well, checked the website before we traveled and NOTHING was said about pre orders only. A waste of time and gas. And you can stuff your sorrys in a sack.
Stop by on my way through to new york. Unfortunately you were closed. I remember that your hours used to be much earlier than what they are now. In factor hours are not good at all. I guess I won't be able to get any when I cruise through pennsylvania .
Atmosphere: 5
Food: 5
Service: 5
Ordered a TooGoodToGo order and sitting here in the parking lot 20 minutes before closing, and the place is locked up. Way to go, kids!
Wife and I went there for the soft pretzels. Very busy place and the staff were really hustling. They were doing great. Friendly and hard working young women. We wanted the pepperoni melt shown on-line and was told they didn't have that at that store..We got the box of 25 pretzels and the cheese. Had to wait 10 minutes and it was well worth the short wait. Great pretzels. We highly recommend this place
Group of 5 adults and 5 children...we all went in on a Sunday about a half hour after they opened. Store was nice and clean and smelled real good. The 2 staff were great, we jammed up the operation for a few minutes all thinking about what we wanted etc. They knew the prices and were accurate when they told us how long it would be for the bunch of hot dogs we ordered. (Only took like 7 minutes) . We all stood around and ate our other things while we waited. A handful of other customers were helped while we waited, a few picking up ordered trays that were already prepared. The counter girl was quick and helpful and polite to everyone she took care of. I once upon a time worked at a philly pretzel factory, first time back to one in over 10 years, and I was very happy with the service and the food and the store.
Best pretzels around
It’s national hot dawg day and she really gave me the glizzy
After trying to get them by phonefor three day's. With no answer.We stoped on Sunday 2/12/23 we stoped. They said if we didn't havea pre order we couldn't get any.Then I asked was your phone working. We were told they were off. Which wasn't right. Won't go there antmore.
Great pretzels, wonderful snack.Most of the low ratings are based on service, so please ignore them. This is a simple pick-up party pretzel place. The pretzels were warm and tasty. The sauces tasted exactly as advertised. You're basically paying a dollar a pretzel for an above average snack. Are people seriously expecting an Amish or German level pretzel with beer cheese? For what it's worth, I found this place to be a refreshing treat on a long drive.
Decent affordable pretzels. The sauces taste exactly as they're advertised (probably one of the best tasting brownie batter sauce I've had). Great for a snack especially since the pretzels are ONLY $1.
Restaurantji Recommends
They lost my order and I thought it would ruin Superbowl Sunday. But the boss made good on it and I got a delicious large box of fresh hot pretzels. I buy them every year for the game and my family loves them. Thanks for coming through for me.
Philly Pretzel Factory is awesome! We love there Pretzels, always consistent and baked fresh. We will be back!
I ordered the Philly cheesesteak pretzels. I got back to my car and began eating one. It was still frozen inside. I went back in to tell them and they acted like they didn’t believe me. Poor customer service. I gave them the food back.
Love the pretzels! So good. Everyone that works there is so nice. We love stopping for pretzels on our trips to Dickson City
friendly male staff member this time. far cry from. the VERY rude female young girl working who acted like she couldn't be bothered. i JUST WISH UR CHOCOLATE FUDGE WAS LESSER CALORIES!:) great option for dieters. get the rivet cup!:) love these treats