“The food is always great. Thing is that they ruin it with long wait times, unrealistic expectations, lack of communication, and haven’t fixed it for years. My husband and I rarely get sushi because of the expense. We decided for Valentine’s Day we would treat ourselves. Put in our order around 6-6:15 pm and my husband was waiting in 35 degree weather for 2 1/2 hours along with 20+ other people experiencing the same issues if not worse. When he had arrived at 7 (the time the website told us the order would be ready) they told him to his face 10 more minutes. If they had been honest he could have at least warmed up in the car or come home for a bit and then came back, instead he froze out there with everyone else because they don’t even use their text system to let you know the order is ready (they never do when it’s busy). Regardless, 2 1/2 hours is absolutely insane to wait for a dinner for 2. They need to hire more staff! As I said, the food is great so I still recommend them on that point only, but they have a lot to fix.“
“The food is always great. Thing is that they ruin it with long wait times, unrealistic expectations, lack of communication, and haven’t fixed it for years. My husband and I rarely get sushi because of the expense. We decided for Valentine’s Day we would treat ourselves. Put in our order around 6-6:15 pm and my husband was waiting in 35 degree weather for 2 1/2 hours along with 20+ other people experiencing the same issues if not worse. When he had arrived at 7 (the time the website told us the order would be ready) they told him to his face 10 more minutes. If they had been honest he could have at least warmed up in the car or come home for a bit and then came back, instead he froze out there with everyone else because they don’t even use their text system to let you know the order is ready (they never do when it’s busy). Regardless, 2 1/2 hours is absolutely insane to wait for a dinner for 2. They need to hire more staff! As I said, the food is great so I still recommend them on that point only, but they have a lot to fix.“