Capriotti's Sandwich Shop

Not much turkey on my sandwich, although it was pretty good.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Sandwich

Vegetarian options: Gracias por incluir opciones vegetarianas frías y calientes.

Atmosphere: 3

Food: 5

Service: 5

Sandwiches were smaller than I thought they would be. Bought medium and mini sandwich. Ate both, no problem. French dip Au Jus was tasty. French fries were really good. Only complaint was cleanliness of store. Dust on chair parts, chair rail on wall, picture frames, floors, bathroom toilet back, paper roller, etc. Saw a lot of labor, just need to get workers to clean a few things every shift. These are customer areas. Need attention. Friendly staff though. Two sandwiches, fries, drink $29.50 before tip. A bit pricey. I'll give them another chance when nearby in future.

Atmosphere: 2

Food: 3

Service: 5

Turkey stuffing cranberry sandwich is to die for.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bobbie & Italian Hoagie

I typically order "to-go," but my sons and I love their plant-based cheese steaks! And they are so nice at the one in Springfield, PA. I even got extra fries with my order, once!!!

Vegetarian options: They can make anything vegetarien.

Atmosphere: 4

Food: 5

Service: 5

I ordered a cheesesteak and The Bobbie Homemade Turkey online, with extra cranberry sauce and stuffing but specifically requested NO MAYO. Unfortunately, when I got home, The Bobbie had mayonnaise on it. I tried calling the restaurant to address the issue but was placed on hold for over 10 minutes. I am unable to drive back and would like to receive the correct order or my money back. Overall, the cheesesteak was good but the mistake with the mayo was disappointing as I can’t eat my sandwich and the customer service could be improved being left on hold over 10 minutes. There is no contact on the site where the order was placed.

Parking: Free parking lot

I love love love the food , but as for any business , appearance / presentation is everything … the windows & doors in this place was a dirty mess!!
CLEAN YOUR WINDOWS .
(SPRINGFIELD STORE )

Atmosphere: 3

Food: 5

Service: 4

Just got a cheesesteak from there and it seems like a different cut of meat it was sliced very thick and chewy with some gristle and didn’t have the same taste that I’m used to from them. Guess I won’t be eating any more cheesesteak’s from there but will try other sandwiches to see if they have changed any of them. Something definitely has changed!!!

Atmosphere: 4

Food: 3

Service: 5

It's in my lunch rotation. The place is clean, staff friendly and the food always hits the spot

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sandwich, Capastrami, American Wagyu French Dip, The Bobbie

My husband has been ordering from here for a while, but I had personally never actually had something from there until today. The food was amazing, but I’m giving it two stars because of an extremely rude and awkward customer service experience that I had. I’m leaving this review mostly so one particular worker sees it. not the one that was rude to me, but the one who was very kind and courteous in the face of the other worker’s rude behavior.

I work part time doing DoorDash and an order brought me into this establishment today. As soon as I walked in, I acknowledged the people working behind the counter with a smile and “how you doing?“ I was met with an adverted gaze. They completely ignored me. OK, whatever I’ve been in Philly/Philly suburbs a long time, I know not everyone is super courteous in these sandwich shops. So I get in line to pick up my DoorDash order and the guy behind the till very courteously asks me if it’s a pick up order. I tell him yes, DoorDash and he says “one moment.“ About 20 seconds later he has a sandwich wrapped up in one hand and my DoorDash order in the other and says to me “hey, do you like such-and-such sandwich? We made an extra one and it’s going to go in the trash if you don’t take it.” What he didn’t know was that I hadn’t actually eaten yet at that point and was starving. I thanked him and even said “you know it’s so funny, I was just standing here thinking this food smelled so good and I would have to come in here another time and grab a sandwich! Don’t worry, I’ll still come in another time for my own order.“ Before I could even completely finish my statement, one of the rude people who completely ignored me when I first walked in interjected, took the sandwich out of his hand and says with a very grumpy tone “you can’t just give it to her. You have to ring it up a certain way.” The entire time averting my gaze. The nice guy goes “we were going to throw it away anyway.” And she goes “I know, but you have to, put it in the system…” It was so awkward! The guy giving me the sandwich was extremely professional and kind and courteous and honestly, he was exhibiting great customer service skills. The woman who interjected treated him like he was an idiot, made me feel completely alienated and left a really bad taste in my mouth. I definitely got the vibe from her like I was just a DoorDash runner, not a customer and why is he being so nice to me… of course she doesn’t realize I live 10 minutes from this sandwich shop and had every intention of coming back and patronizing the establishment myself.

The sandwich was amazing! I actually ate it in the car on my way to drop off the order I had just picked up. I’m totally bummed out by that crappy interaction with the woman behind the counter, but I really hope that the sweet young man who originally offered me the sandwich sees this. You did absolutely nothing wrong and she was awful. I worked in food service for many years and I would have never treated an employee or a customer the way she did.

Atmosphere: 2

Food: 5

Service: 2

An Italian sub gave me food poisoning yesterday :(

Every time I come here, the food is amazing, the place is clean, and the staff are friendly and very helpful. I highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I recently visited Capriotti's and had the best experience ever, thanks to an amazing worker named James. He made our food excellently and was incredibly kind, patient, and welcoming. James truly made our visit memorable. If you're stopping by Capriotti's, look out for James—he's fantastic!

Atmosphere: 5

Food: 5

Service: 5

Everyone is always pleasant and they work as a team to take care of you as quickly as possible. Shop is very pleasant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Bobbie

Always delicious food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Bobbie