Domino's Pizza
685 Kidder St, Wilkes-Barre
(570) 829-3030
Recent Reviews
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Well, I came in this evening to pick up my free pizza and I brought it back home. There was no sauce on the pizza. I called back spoke with Mason who says he is the manager of that location gave me nothing but attitude, disrespect And criticism. If I were to CEO this company, I would be ashamed to have him as a worker.
Atmosphere: 3
Food: 1
Service: 1
Like recently I was to DOMINO'S!! Stellar staff these folks aren't your typical pimple faced teens! No way No How my pizza and all the tops were delicious. Perfectly done, corporate take notice. Know I ate my pie out front in my car cuzz I just couldn't wait till I got it to my apartment. Heck no my tummy wanted to go! I even turned my empty box in when I was done. The manager thanked me for not tossing the box in the parking lot! Even said he had mad respect for me not going trashy! I'll come back soon as pizza was really good.
Atmosphere: 5
Food: 5
Service: 5
this location deserves 10 stars not 5, BUT Manager named Mason has best customer service skills I've seen in a younger man. HE corrected my order issues with a solid positive attitude and went above and beyond the call of duty. By all means this location is top notch. I recommend over any other pizza joint
Atmosphere: 5
Food: 5
Service: 5
Bad experience already twice in a row. First time they did my pizza with the wrong toppings n dry, second time I order hand made pan pizza just cheese n it’s like I was eating just bread cause the cheese was extremely dry barely cheese. On top of that I leave a note to leave the food on top of my chair on the front porch n they leave it on the floor which the two times I order its been raining n the floor is wet. I give a 0 ⭐️ to the cooks n 0 ⭐️to the delivery people.
You migh mention to Ashlie next time instead of saying 34.80 greet your customers and say hi , she would have received a much better tip
Atmosphere: 1
Food: 4
Service: 1
A little upset at this one. Pizza and my chicken were super burnt. I’ve never had that issue with the one by my home. I didn’t return it because didn’t notice until I got almost home. Plus they seen how it came out they could have remade it.
Atmosphere: 5
Food: 1
Service: 3
Burnt brownies and terrible service the man on the phone was rude. One of our items was missing as well.
Atmosphere: 2
Food: 1
Service: 1
They prepare your food only after you show up for a pickup even after placing an order over the phone.!! Be prepared to wait.!!
Atmosphere: 2
Food: 2
Service: 1
Originally was told it would take 20-30 mins to receive the food. I called the store to make sure the address was correct and they confirmed. It took over an hour and the driver Nickolas was very rude and told me I ordered from the wrong dominos and that he shouldn’t have to deliver it to me but he did anyways and he said this with an attitude and very mean.
Waited for half an hour to 45 minutes, only to be told that the driver forgot something when he arrived. He said he’d be right back as the shop is less than 10 minutes away. 3 hours later when he still hadn’t returned I called the shop just to be told to get over it and they would get it to me when they felt like getting it to me. They charge outrageous prices, Demand that you tip the driver upfront, And yet they still can’t get your order right, And then I rude to you when you called to complain because it’s your fault that their driver is busy and overworked.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Parmesan Bread Bites
Restaurantji Recommends
Ordered thru Uber eats not delivered yet marked as completed
Atmosphere: 1
Food: 1
Service: 1
We stopped in after a comedy show and Mason the general manager could not have been more accommodating. Fantastic service, n food. He was awesome, just wished we lived closer!
Atmosphere: 5
Food: 5
Service: 5
Did you know???? Even tho you can see your address marked correctly on the dominos map ,you know the one on their app, they can still manage to go to a different address and blame you for it! Amazing! And of course a customer is going to be upset if you attempt to send them the same cold pizza your delivery driver left your store with 30 minutes earlier. Instead of being rude and talking over me when I called out about the cold pizza eventually getting there you could have been helpful. I will reach out to hire ups tomorrow so other customers aren't treated this way. Very sad to be treated this way. I was a good tipper to your drivers and you were my go to on a late night. Never again!
Atmosphere: 1
Service: 1
The Delivery Driver Fred. is absolutely RUDE!
i just got home as the drive just left and he calls me saying yes since you wanted me to leave you're food on you're how about you leave tip on you're card.
very ignorant!
I get orders delivered to me and exactly what I requested is delivered.
Their chicken Alfredo beard bowl is amazing. For a fast food place it is one of the best Alfredo sauces I have ever tasted. You would think it was from an actual Italian restaurant.
Food: 5
Service: 5
Recommended dishes: Tater Tots
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