Entire staff are unfathomably incompetent, absolutely none of your orders, through uber, doordash or even in person will be right, most toppings will be missing as well as your fries and drink. Avoid this place unless you want to risk it.
Isack Bandu
Ruben was great, super service.
Michael Bandu
Ruben is the best
Karen M.
On Saturday, June 28, 2025 was the third time we picked up burgers from the A&W at 5150 Sherbrooke St. West in Montreal, Quebec.
We ordered simple burgers. One with cheese, bacon and onions and another one a double burger with cheese, bacon and onions. Well for the third time the burgers were wrong. There were pickles, sauce, lettuce, tomatoes and one of the burgers was not even a double. On the Bill it even says no sauce, etc.
I would think it is easier to leave condiments off than to put them on burgers.
We scraped off as much as we could but we did not remove all of the condiments.
Perhaps one day they will get the order right.
Abigaëlle Pageau
Watched the Cook put half of a salad leaf in the blt before me
My taco (fish) was roughly slammed didn't take te time to roll it the wrap had a whole in it and had to do it again myself not enough stuff in it pretty dry only in the front paid 5 buck kind of mad to be honest will not come again
Maelle Roma
Ruben is the best. I repeat, RUBEN IS THE BEST! Great service.
TandT
Delivery order of two mozzarella without bacon came WITH BACON, we cannot eat so deserves 0 stars the service is not up to par and the workers did not pay attention to the order, it's bad
Food: 1
Vaibhav TD
No Complaints Best Place To Be For Your Night Cravings Staff & Management everyone serves you best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beyond Meat Burger, Mama Burger, Frites
I'm a big fan of A&W burgers, but I want to share an observation that bothers me. I noticed that some people who serve customers do not wash their hands before touching the breads. I find this a bit worrying from a hygiene point of view and I think it would be important to ensure that all employees follow good practices for food safety.26/11/2024
You need more staff on a Saturday night. Your poor staff is running around like crazy and they’re only 3 people at 9PM. Took 25 mins to get my order because the restaurant was full of delivery people waiting for their order.
You guys make enough money to make sure you have a big enough team on a freaking Saturday night. Shame on management.
shreya parvekar
I tried the vege masala Burger. And i loved it. As i am vegetarian so i wanted such burgers since so long.. now i am happy.. please continue this burger. Its very good..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
Mathieu Forte
Best AW in the city. They know how to do a lettuce wrap. No other AW in MTL can do it. Good service too!
Atmosphere: 5
Food: 5
Service: 5
Bernardo Pereira
To the guys working the night shift on Nov 2nd, you did a magnificent job! I've had burgers from this restaurant many times, but this time it was really incredible!
Entire staff are unfathomably incompetent, absolutely none of your orders, through uber, doordash or even in person will be right, most toppings will be missing as well as your fries and drink. Avoid this place unless you want to risk it.
Ruben was great, super service.
Ruben is the best
On Saturday, June 28, 2025 was the third time we picked up burgers from the A&W at 5150 Sherbrooke St. West in Montreal, Quebec.
We ordered simple burgers. One with cheese, bacon and onions and another one a double burger with cheese, bacon and onions.
Well for the third time the burgers were wrong. There were pickles, sauce, lettuce, tomatoes and one of the burgers was not even a double. On the Bill it even says no sauce, etc.
I would think it is easier to leave condiments off than to put them on burgers.
We scraped off as much as we could but we did not remove all of the condiments.
Perhaps one day they will get the order right.
Watched the Cook put half of a salad leaf in the blt before me
My taco (fish) was roughly slammed didn't take te time to roll it the wrap had a whole in it and had to do it again myself not enough stuff in it pretty dry only in the front paid 5 buck kind of mad
to be honest will not come again
Ruben is the best. I repeat, RUBEN IS THE BEST! Great service.
Delivery order of two mozzarella without bacon came WITH BACON, we cannot eat so deserves 0 stars the service is not up to par and the workers did not pay attention to the order, it's bad
Food: 1
No Complaints Best Place To Be For Your Night Cravings
Staff & Management everyone serves you best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beyond Meat Burger, Mama Burger, Frites
It's so good
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Buddy Burger Au Poulet Double Chicken Buddy Burger
I'm a big fan of A&W burgers, but I want to share an observation that bothers me. I noticed that some people who serve customers do not wash their hands before touching the breads. I find this a bit worrying from a hygiene point of view and I think it would be important to ensure that all employees follow good practices for food safety.26/11/2024
Restaurantji Recommends
Best A&W. Great and fast service. Nice people!
Atmosphere: 5
Food: 5
Service: 5
You need more staff on a Saturday night. Your poor staff is running around like crazy and they’re only 3 people at 9PM. Took 25 mins to get my order because the restaurant was full of delivery people waiting for their order.
You guys make enough money to make sure you have a big enough team on a freaking Saturday night. Shame on management.
I tried the vege masala Burger. And i loved it. As i am vegetarian so i wanted such burgers since so long.. now i am happy.. please continue this burger. Its very good..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
Best AW in the city. They know how to do a lettuce wrap. No other AW in MTL can do it. Good service too!
Atmosphere: 5
Food: 5
Service: 5
To the guys working the night shift on Nov 2nd, you did a magnificent job! I've had burgers from this restaurant many times, but this time it was really incredible!
Atmosphere: 5
Food: 5
Service: 5
Loading...