Very dirty sitting area, even just after opening in the morning, Staff missed up names and order, and after all the closing time this summer they didn't find enough time to deep clean especially the ceiling
Caty Sim
Poor customer service and worst experience! We placed a mobile order , we requested a medium sunsera and it was estimated to be ready within 3to 6 minutes, instead they got it ready within 25 minutes, when the girl handed me the coffee she didn't apologize for the late order and she answered the girl forgot to prepare the coffee ! Very poor customer service!
Seyma Keskin
Very bad customer service waiting for 45 minutes!
sylvain savoie
Frankly, it's full and there's just one open cash register. The line to collect and the line to order is 10 to 15 people long and it's a minimum of 15 minutes before being served and to collect no better
Atmosphere: 2
Food: 4
Service: 1
Annabelle Hould
I waited 30 minutes to receive my drink and it was the wrong recipe. When I asked to do it again I was told that it was not possible. For my other drink, they used old fruit which made my drink brown… (it was a pink drink)
Atmosphere: 1
Food: 1
Service: 1
Jia
Poor service, very slow, a cup of refreshers, waiting time of more than 20 minutes, and they were not willing to give me a straw. I have been to many places, and the only one hid the straw.
Atmosphere: 1
Food: 1
Service: 1
Jason Melo
Horrible. 39 minutes waiting. They had no paper receipts so couldn't even get a refund. Never again
Atmosphere: 1
Service: 1
Amandine Delmiche
The cashier didn't seem like he wanted to be there at all. Really not listening. No customer service. Extremely slow. We waited over 40 minutes and even with that wait he missed a drink. Truly terrible service.
Atmosphere: 1
Food: 1
Service: 1
Guy Charbonneau
Ideal place to enjoy a wide variety of coffee and pastries. Large clientele and corresponding waiting times.
Atmosphere: 4
Food: 5
Service: 5
charly simard
Minimum of 20 min wait at anytime. Extremely slow service.
I give 2 stars because yes the drink was good but the cashier had a hard time putting a smile on her face in addition to having to cry about a dog who is in a completely CLOSED bag that even the grocery stores let me have it with me...then its speak to his colleague in a low voice to say that they only accept assistance dogs....well my dear if you would have asked me for the paper I would have shown it to you but you won't let me tell you that my dog is a service dog but she is still in training so when there are a lot of people I put her in her bag...I was in a hurry so I let my partner go into the corridor with the dog as you asked me quite stupid.... but if I would have been alone I would have just been refused service while my dog is accepted EVERYWHERE because it is precisely a assistance dog. I agree, she didn't have her harness which says she is a service dog...but you could have asked the question....as I say the drink is good...but your customer service leaves so much to be desired that I would have been Better served at McDonalds.
Atmosphere: 2
Food: 5
Service: 1
Nazaret Nazarian
Terrible experience today. Starbucks is usually my go-to, but the service was unbelievably slow. I waited over 25 min for my order, and it wasn’t even busy. Definitely not worth the wait. Disappointed
Kevin Tarin
Great Spot but super busy.
Waiting 15-20 min for my one drink.
Need to find a system that works for the staff and customer. More employee ?
Atmosphere: 5
Food: 5
Service: 1
ouassim maitat
Doesn't deserve a single star, lousy and long service
Jérémie Lamothe
Be careful, they don't remove the meats as requested. Lack of respect
Very dirty sitting area, even just after opening in the morning, Staff missed up names and order, and after all the closing time this summer they didn't find enough time to deep clean especially the ceiling
Poor customer service and worst experience!
We placed a mobile order , we requested a medium sunsera and it was estimated to be ready within 3to 6 minutes, instead they got it ready within 25 minutes, when the girl handed me the coffee she didn't apologize for the late order and she answered the girl forgot to prepare the coffee ! Very poor customer service!
Very bad customer service waiting for 45 minutes!
Frankly, it's full and there's just one open cash register. The line to collect and the line to order is 10 to 15 people long and it's a minimum of 15 minutes before being served and to collect no better
Atmosphere: 2
Food: 4
Service: 1
I waited 30 minutes to receive my drink and it was the wrong recipe. When I asked to do it again I was told that it was not possible. For my other drink, they used old fruit which made my drink brown…
(it was a pink drink)
Atmosphere: 1
Food: 1
Service: 1
Poor service, very slow, a cup of refreshers, waiting time of more than 20 minutes, and they were not willing to give me a straw. I have been to many places, and the only one hid the straw.
Atmosphere: 1
Food: 1
Service: 1
Horrible. 39 minutes waiting. They had no paper receipts so couldn't even get a refund. Never again
Atmosphere: 1
Service: 1
The cashier didn't seem like he wanted to be there at all. Really not listening. No customer service. Extremely slow. We waited over 40 minutes and even with that wait he missed a drink. Truly terrible service.
Atmosphere: 1
Food: 1
Service: 1
Ideal place to enjoy a wide variety of coffee and pastries. Large clientele and corresponding waiting times.
Atmosphere: 4
Food: 5
Service: 5
Minimum of 20 min wait at anytime. Extremely slow service.
Restaurantji Recommends
I give 2 stars because yes the drink was good but the cashier had a hard time putting a smile on her face in addition to having to cry about a dog who is in a completely CLOSED bag that even the grocery stores let me have it with me...then its speak to his colleague in a low voice to say that they only accept assistance dogs....well my dear if you would have asked me for the paper I would have shown it to you but you won't let me tell you that my dog is a service dog but she is still in training so when there are a lot of people I put her in her bag...I was in a hurry so I let my partner go into the corridor with the dog as you asked me quite stupid.... but if I would have been alone I would have just been refused service while my dog is accepted EVERYWHERE because it is precisely a assistance dog. I agree, she didn't have her harness which says she is a service dog...but you could have asked the question....as I say the drink is good...but your customer service leaves so much to be desired that I would have been Better served at McDonalds.
Atmosphere: 2
Food: 5
Service: 1
Terrible experience today. Starbucks is usually my go-to, but the service was unbelievably slow. I waited over 25 min for my order, and it wasn’t even busy. Definitely not worth the wait. Disappointed
Great Spot but super busy.
Waiting 15-20 min for my one drink.
Need to find a system that works for the staff and customer. More employee ?
Atmosphere: 5
Food: 5
Service: 1
Doesn't deserve a single star, lousy and long service
Be careful, they don't remove the meats as requested. Lack of respect
Atmosphere: 1
Food: 1
Service: 1
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