I don’t know what has happened since everyone has changed in staff, and the district manager changed but the staff are clueless and EXTREMELY rude. The service is absolutely awful and I have never had to argue about an order in my life this much. I ordered a simple coffee and the person at the window stared at me like I ordered something that out of horror movie and as if I was speaking gibberish. Do better please because this is ridiculous at this point. I have your staff staring at me and mouthing off at me under their breathe in a foreign language when all I wanted at 6:30AM in the morning was a coffee and muffin. Please resolve this issue and if you are hiring new staff please teach them the basics of service.
The only time I get good service is when Dylan and Rachel are working so maybe have them train the new employees? Cause this is depressing.
Atmosphere: 1
Food: 1
Service: 1
Spencer Oakley
No management, people yelling at eachother, messed up my drive through order (didn’t make half of the food) and after waiting in a long line they told us to go inside and reorder. Spent 30 minutes waiting for a sandwhich.
Atmosphere: 1
Food: 1
Service: 1
Linda B
Best service ever today...excellent at front cash and the wrap excellent. Service was very fast
Atmosphere: 5
Food: 5
Service: 5
Noah Leon
I have consistently bad service here, very often the staff is disorganized and service is abysmally slow. These kids can’t even pour soup in under 20min.
Atmosphere: 3
Food: 2
Service: 1
Joel Langlois
My review is one simple question....... who is the genius who decided to wash the ice cap machine on a Saturday at 4pm with a 1$ ice cap coupon in the app following the jays performance? Then to boot it was already ordered with the app and god forbid they make it easy to cancel an order. After some arguing the manager finaly did it... but why couldn't you just stay with that instead of suggesting i come back in 30 minutes? Horrible experience
Service: 1
Pushpinder Singh
Quality and quantity was good. Patato wedges were not freshly prepared. Food was cold.
Atmosphere: 4
Food: 3
Service: 4
Christian Lassonde
Thank god for the staff cause the food is meh, coffee is sub par. But the friendly staff at this place makes it all worthwhile.
Atmosphere: 3
Food: 2
Service: 5
Sam A
Very slow in AM drive tru
Patrick Gardner
I have to admit I was baffled by the service. My food was pretty slow...probably 10 mins...but then I waiting another 10 mins for a medium black coffee. There seemed to be one competent employee in the entire place and she was doing her best but everyone else seemed completely out of it. I honestly think I would have been sitting and eating more quickly at a sit down restaurant.
terrible the attention is very very very very slow always at all times the rest is fine
Atmosphere: 4
Food: 4
Service: 4
April
time after time i think it’s going to be different but its never is!
i go here almost on the daily and i usually order a bagel cream cheese bacon and a caramel iced cap no whip cream. it ALWAYS takes at least 10 mins whether i go inside or the drive through. it shouldn’t take that long if my order is ALWAYS missing something. i’m either missing MY STRAW for my iced cap ( which happens countless times which i couldn’t understand being from the restaurant industry) or my bacon is missing on my bagel or they put WRONG kind of cheese. THEN when you tell them about it they look at you with a dirty look like your the one that made the mistake when it says that i had bacon on my bagel or even when I’m MISSING my straw for my drink that i can’t drink without a straw. it’s not the hardest task to do out there anyways at this point i’ve given them so many chances i will not be going back there.
Food: 1
Service: 1
Ronald Donais
Can always count on their slow service 15 minutes to get a sandwich and the profanity shared amongst the staff.
Damien Berthelot
Peter Parker
Atmosphere: 5
Service: 5
Eric yang
Peter has great costumer service he should get a raise
They make me wait 15 for only 1 latte
I don’t know what has happened since everyone has changed in staff, and the district manager changed but the staff are clueless and EXTREMELY rude. The service is absolutely awful and I have never had to argue about an order in my life this much. I ordered a simple coffee and the person at the window stared at me like I ordered something that out of horror movie and as if I was speaking gibberish. Do better please because this is ridiculous at this point. I have your staff staring at me and mouthing off at me under their breathe in a foreign language when all I wanted at 6:30AM in the morning was a coffee and muffin. Please resolve this issue and if you are hiring new staff please teach them the basics of service.
The only time I get good service is when Dylan and Rachel are working so maybe have them train the new employees? Cause this is depressing.
Atmosphere: 1
Food: 1
Service: 1
No management, people yelling at eachother, messed up my drive through order (didn’t make half of the food) and after waiting in a long line they told us to go inside and reorder. Spent 30 minutes waiting for a sandwhich.
Atmosphere: 1
Food: 1
Service: 1
Best service ever today...excellent at front cash and the wrap excellent. Service was very fast
Atmosphere: 5
Food: 5
Service: 5
I have consistently bad service here, very often the staff is disorganized and service is abysmally slow. These kids can’t even pour soup in under 20min.
Atmosphere: 3
Food: 2
Service: 1
My review is one simple question....... who is the genius who decided to wash the ice cap machine on a Saturday at 4pm with a 1$ ice cap coupon in the app following the jays performance? Then to boot it was already ordered with the app and god forbid they make it easy to cancel an order. After some arguing the manager finaly did it... but why couldn't you just stay with that instead of suggesting i come back in 30 minutes? Horrible experience
Service: 1
Quality and quantity was good. Patato wedges were not freshly prepared. Food was cold.
Atmosphere: 4
Food: 3
Service: 4
Thank god for the staff cause the food is meh, coffee is sub par. But the friendly staff at this place makes it all worthwhile.
Atmosphere: 3
Food: 2
Service: 5
Very slow in AM drive tru
I have to admit I was baffled by the service. My food was pretty slow...probably 10 mins...but then I waiting another 10 mins for a medium black coffee.
There seemed to be one competent employee in the entire place and she was doing her best but everyone else seemed completely out of it. I honestly think I would have been sitting and eating more quickly at a sit down restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
terrible the attention is very very very very slow always at all times the rest is fine
Atmosphere: 4
Food: 4
Service: 4
time after time i think it’s going to be different but its never is!
i go here almost on the daily and i usually order a bagel cream cheese bacon and a caramel iced cap no whip cream. it ALWAYS takes at least 10 mins whether i go inside or the drive through. it shouldn’t take that long if my order is ALWAYS missing something. i’m either missing MY STRAW for my iced cap ( which happens countless times which i couldn’t understand being from the restaurant industry) or my bacon is missing on my bagel or they put WRONG kind of cheese. THEN when you tell them about it they look at you with a dirty look like your the one that made the mistake when it says that i had bacon on my bagel or even when I’m MISSING my straw for my drink that i can’t drink without a straw. it’s not the hardest task to do out there anyways at this point i’ve given them so many chances i will not be going back there.
Food: 1
Service: 1
Can always count on their slow service 15 minutes to get a sandwich and the profanity shared amongst the staff.
Peter Parker
Atmosphere: 5
Service: 5
Peter has great costumer service he should get a raise
Service: 5
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