Küto - Comptoir à Tartares Neufchâtel

My experience at this restaurant was mixed. Let's start with the positives: the food was excellent, and the atmosphere pleasant. However, several aspects tarnished the overall experience.

First, the service was particularly slow and unfriendly, even though the restaurant was empty. The waitress didn't have many customers to deal with, but she seemed inexperienced, although she seemed to be doing her best.

Then, I had a coupon for the book Passe-Partout, which I had forgotten in its paper version but which I had in electronic format. Unfortunately, the owner refused to accept it. The offer (a free entry with the purchase of two tartares) was not huge, but it remains a question of principle. In a period where the team seems to be having difficulties, it would have been more judicious to adopt a more commercial and caring approach, in order to retain customers rather than discourage them.

Another point for improvement: although the restaurant offers a children's menu, it did not have basic equipment, such as a booster seat, which is an important oversight for family customers.

In summary, while the cuisine and atmosphere are there, the experience could have been much better with more attentive service and a more flexible approach on the part of the management. A restaurant has everything to gain by focusing on welcoming and satisfying its customers.

Atmosphere: 5

Food: 4

Service: 2

October 24, 2024 around dinner time I ordered a pokébowl with tuna tartare. This is followed by 3 days of fever, vomiting and diarrhea. A day of work lost at my expense. Never again.

Atmosphere: 3

Food: 1

Service: 5

Excellent tartars. My tuna starter was excellent. Servings 4 or 8z. Very good service and atmosphere in the room. Reasonable prices for this level of quality.

Atmosphere: 5

Food: 5

Service: 5

I adore !

Atmosphere: 5

Food: 5

Service: 5

An incredible little restaurant find very close to home on Boulevard de l'Ormière! Wow! It definitely took me too long to discover it.

Lovely ambiance, great service every time. On the terrace it is also pleasant even if it is near the boulevard.

DELICIOUS dishes! I'm in love with the little croutons hehe, I love the originality of some of the dishes like the revisited "nacho". It's a menu with just enough choice that you have to hesitate a little to make ONE choice and want to come back and taste others! hihihi

So far the only tartare that I really liked less is the Shrimp Caesar because I find that the Caesar vinaigrette hides the taste of the other ingredients too much. Maybe this time there was just a little too much dressing. But we took advantage of the all-you-can-eat menu so NO disappointment in the end!

In the photo: My Kuto beef tartare, already well underway, in the Poké Bol lunch menu.

The presentations are as pretty as they are delicious! ;-)

Atmosphere: 5

Food: 5

Service: 5

Very good, very fresh and very nice server. Nice restaurant. I recommend ?

Atmosphere: 5

Food: 5

Service: 5

Everything was tasty and well presented, impeccable service!

Atmosphere: 5

Food: 5

Service: 5

We were served by Gabriel, WoW, what good service! The food was excellent, the Mexican salmon tartar, SUCCULENT. We will definitely come back.

I ordered online at 6:50 p.m., it said the order would be ready around 7:14 p.m., I waited 25 minutes at the drive-thru. I was wondering why I didn't go there anymore, I just understood. Worst service! Too bad because it’s a good place for tartare like few do…

Atmosphere: 1

Food: 1

Service: 1

Excellent tartar! Lots of choice! Impeccable, courteous and fast service.

Atmosphere: 5

Food: 4

Service: 5

Nice place for a dinner with friends!

Atmosphere: 5

Food: 5

Service: 5

Woww and re wowwww. Delicious, succulent too hot. I love the tartars. I have no other words except to say go ahead. You're going to fail. I'm even going to have a 5 to 7 tartares with friends soon.

Atmosphere: 5

Food: 5

Service: 5

A perfect middle ground between a traditional restaurant and a fast food restaurant for this type of meal...The food is good...

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Entrée de Nachos

Two different tartares to bring and both were not good it seems like they changed their

Atmosphere: 3

Food: 1

Service: 3

For dinner the two tartares to bring were not good... Yet

Food: 1

Service: 3