Tim Hortons

Name: Tim Hortons
Address: 172 Chem. de la Vall. de Wakefield, Wakefield, Quebec, J0X 3G0, Canada
Telephone: (819) 459-3535
Price range: $
Rating: 2.7

$ • Coffee Shops

Hours:
172 Chem. de la Vall. de Wakefield, Wakefield
(819) 459-3535

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut chain, has received mixed reviews from customers. While some have encountered unsmiling and unhelpful staff, making it difficult to get their exact order, others have experienced excellent customer service, with warm and friendly staff. The restaurant's interior temperature has also been a point of contention, with some customers feeling like they're in winter mode due to the chilly environment. However, the convenient location and quick service have been appreciated by many. The restaurant's approach to coffee, with the addition of milk and sugar, has also been criticized by some customers who prefer a more traditional black coffee experience. Recently, customers noted that the service can be pocket-sized, sometimes slow and confusing, with limited choice of pastries and faulty coffee or hot chocolate machines. Parking spaces are few, and vegetarian options or dietary restrictions are not clearly available. Despite these issues, the staff has been praised for their professionalism and friendliness, especially during late hours when one employee consistently remains cheerful and helpful, despite the workload. Customers also appreciated the courteous and professional service at the drive-thru, highlighting the excellent welcome from the cashier and the quality of the ICE cap mocha.