I ordered a Chicken club which ia always my favorite and this is what I got! A club is supposed to be cut into 4!! What happened to this one?? When I arrived my food was done and my shake was not. I still ended up needing to wait for my shake to be made which took another 5 mins. Sadly, when I arrived back home my toast didn't feel toasted at all it felt soggy and the few fries I received where soggy too. By the looks of it I don't think that my bread was ever toasted in the first place. ? The picture next to the Chicken club I got at Newport creamery versus the correct way to cut a Chicken Club. I've been here many other times and never had this problem until the other day.
Atmosphere: 2
Food: 2
Service: 3
Hermes Leal
Food was very good and service was very friendly. The smell in the place was not pleasant.
The food is always good .Dietary restrictions: There are few heart healthy optionsParking: Plenty of parking in the restaurant lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Fish & Chips, Hot Dogs and Mashed Potatoes, Hot Dogs and French Fries, Banana Split, Fries, Awful Awful Milkshake, Grilled Cheese Sandwich, Cookie Monster Awful Awful
kayla taylor
Ordered mozzarella sticks to go. It seemed like the guy who put them In the fryer forgot about them because we waited 20 minutes. I get home and all of the mozzarella sticks were hollow because they were left in the fryer too long so all of the cheese busted out and burned off in the oil. Would not go back.
Atmosphere: 4
Food: 1
Service: 4
Michael Monteiro
We went here for hamburgers and awful awfuls, both were excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Kay Gardiner
If you’re going for an awful awful, it’s a fine place to go. I’ve heard claims of thick milkshakes though but this was the thinnest milkshake I’ve ever had personally.If you’re going for actual food? You’re better going elsewhere. The food was fine but didn’t have flavor or anything special. Of course the menu being limited you should not expect much but what they do have you’d expect something better.The service was mid. They were nice and kind but didn’t check in after dropping food off. I guess that is expected at places of similar quality but even chilis they check in more. Due to the thinness of the awful awful, by the time the food came I was half way done with my milkshake and was out of a drink before I was even halfway through the meal.The music kept getting loud uncomfortably then getting quieter which was stressful. If someone sits behind you at a booth seat, expect it to bounce you up as you will feel it.I didn’t expect much either though at Newport creamery so that’s why I rated this place three stars.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fries
talicia jackson
It was an impromptu visit. I had a rough day, two medical appointments quite draining. So even though reviews were not too nice, I still went with my daughter's suggestion. I'm super duper glad I did. The cheese burger with bacon, caramelized onions, and fresh lettuce was slamming! Lol. The fries are classic cut, fresh & hot just how I like them lol! My daughter had their newest waffle burger. It was complete with powdered sugar and maple syrup. It was not my thing, but she said it was interesting, not gross or bad. She did say the waffle "bun could have more flavor and was a little messy." However, the fries got five stars, lol! It was a very quiet and calm atmosphere. No wait time except, of course, for the fresh food preparations. Staff was friendly and attentive. So, a pleasant dining experience that I would hope to repeat. Second chances at times are worth it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
Lisa Taylor
I got the awful awful today on Smith St. It was like it was milk with a little bit of syrup in it. Couldn’t taste the strawberry awful awful or coffee awful awful. Got 2 both was terrible. Newport Creamery used to be good. Very milky I won’t buy them again.
Atmosphere: 4
Food: 1
Service: 4
Jeff Roderiques
Received a Spanish omelet this am with a bundle of stuck to one another, sticky ketchup packets. When I called to mention this as I thought they may not know, the manager Desiree told me they came like that from the company.I asked why would you give them out like that if you knew or why wouldn't you inform the customer? She said that it's not ketchup that's leaking all the packets are sticky. She then told me I was aggravating her which I find quite unprofessional considering she's in a managerial position and supposedly there as a liason between the company and the public. I've gone here for years and was surprised to find someone soill equipped to deal with the public as Desiree because the staff here is always so friendly.
Food: 4
Service: 1
Recommended dishes: Banana Split
Joe Phillips
Really good clam chowder and the server Kiara was very nice.
Old time memories are great here.25yrs later still the same great atmosphere and food. The awful awful challenge is still here. Drink 3 get next one free. Dad and I did it back then now he watches from above as I enjoyed a coffee flavored one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
Heather Asia
I ordered breakfast at 10:50 AM and Newport Creamery rejected my order because they start lunch at 11:00 AM and now I will not receive my refund for 3 to 5 days. I called the Newport Creamery location on Smith St to complain and was told, to stop complaining over food and to make my own food. This female was super disrespectful and rude. She needs to be fired!!!
Service: 1
Robert Hufault
Chicken tenders had a odd texture and off flavor. Honey Mustard sauce tasted more like mayonnaise. Server was very pleasant, although after clearing the table we waited nearly 10 minutes for the bill.
Atmosphere: 3
Food: 2
Service: 4
bostonlondon tokyo
Really nice staff, good service, solid menu options. It's a fun place to hang out on a Sunday and have coffee and grilled cheese.Parking: Lots of parkingWheelchair accessibility: Ramp at the side entrance
I ordered a Chicken club which ia always my favorite and this is what I got! A club is supposed to be cut into 4!! What happened to this one?? When I arrived my food was done and my shake was not. I still ended up needing to wait for my shake to be made which took another 5 mins. Sadly, when I arrived back home my toast didn't feel toasted at all it felt soggy and the few fries I received where soggy too. By the looks of it I don't think that my bread was ever toasted in the first place. ? The picture next to the Chicken club I got at Newport creamery versus the correct way to cut a Chicken Club. I've been here many other times and never had this problem until the other day.
Atmosphere: 2
Food: 2
Service: 3
Food was very good and service was very friendly. The smell in the place was not pleasant.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Fish & Chips, Fries, Awful Awful Milkshake
The food is always good .Dietary restrictions: There are few heart healthy optionsParking: Plenty of parking in the restaurant lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Fish & Chips, Hot Dogs and Mashed Potatoes, Hot Dogs and French Fries, Banana Split, Fries, Awful Awful Milkshake, Grilled Cheese Sandwich, Cookie Monster Awful Awful
Ordered mozzarella sticks to go. It seemed like the guy who put them In the fryer forgot about them because we waited 20 minutes. I get home and all of the mozzarella sticks were hollow because they were left in the fryer too long so all of the cheese busted out and burned off in the oil. Would not go back.
Atmosphere: 4
Food: 1
Service: 4
We went here for hamburgers and awful awfuls, both were excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
If you’re going for an awful awful, it’s a fine place to go. I’ve heard claims of thick milkshakes though but this was the thinnest milkshake I’ve ever had personally.If you’re going for actual food? You’re better going elsewhere. The food was fine but didn’t have flavor or anything special. Of course the menu being limited you should not expect much but what they do have you’d expect something better.The service was mid. They were nice and kind but didn’t check in after dropping food off. I guess that is expected at places of similar quality but even chilis they check in more. Due to the thinness of the awful awful, by the time the food came I was half way done with my milkshake and was out of a drink before I was even halfway through the meal.The music kept getting loud uncomfortably then getting quieter which was stressful. If someone sits behind you at a booth seat, expect it to bounce you up as you will feel it.I didn’t expect much either though at Newport creamery so that’s why I rated this place three stars.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fries
It was an impromptu visit. I had a rough day, two medical appointments quite draining. So even though reviews were not too nice, I still went with my daughter's suggestion. I'm super duper glad I did. The cheese burger with bacon, caramelized onions, and fresh lettuce was slamming! Lol. The fries are classic cut, fresh & hot just how I like them lol! My daughter had their newest waffle burger. It was complete with powdered sugar and maple syrup. It was not my thing, but she said it was interesting, not gross or bad. She did say the waffle "bun could have more flavor and was a little messy." However, the fries got five stars, lol! It was a very quiet and calm atmosphere. No wait time except, of course, for the fresh food preparations. Staff was friendly and attentive. So, a pleasant dining experience that I would hope to repeat. Second chances at times are worth it.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
I got the awful awful today on Smith St. It was like it was milk with a little bit of syrup in it. Couldn’t taste the strawberry awful awful or coffee awful awful. Got 2 both was terrible. Newport Creamery used to be good. Very milky I won’t buy them again.
Atmosphere: 4
Food: 1
Service: 4
Received a Spanish omelet this am with a bundle of stuck to one another, sticky ketchup packets. When I called to mention this as I thought they may not know, the manager Desiree told me they came like that from the company.I asked why would you give them out like that if you knew or why wouldn't you inform the customer? She said that it's not ketchup that's leaking all the packets are sticky. She then told me I was aggravating her which I find quite unprofessional considering she's in a managerial position and supposedly there as a liason between the company and the public. I've gone here for years and was surprised to find someone soill equipped to deal with the public as Desiree because the staff here is always so friendly.
Food: 4
Service: 1
Recommended dishes: Banana Split
Really good clam chowder and the server Kiara was very nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Old time memories are great here.25yrs later still the same great atmosphere and food. The awful awful challenge is still here. Drink 3 get next one free. Dad and I did it back then now he watches from above as I enjoyed a coffee flavored one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
I ordered breakfast at 10:50 AM and Newport Creamery rejected my order because they start lunch at 11:00 AM and now I will not receive my refund for 3 to 5 days. I called the Newport Creamery location on Smith St to complain and was told, to stop complaining over food and to make my own food. This female was super disrespectful and rude. She needs to be fired!!!
Service: 1
Chicken tenders had a odd texture and off flavor. Honey Mustard sauce tasted more like mayonnaise. Server was very pleasant, although after clearing the table we waited nearly 10 minutes for the bill.
Atmosphere: 3
Food: 2
Service: 4
Really nice staff, good service, solid menu options. It's a fun place to hang out on a Sunday and have coffee and grilled cheese.Parking: Lots of parkingWheelchair accessibility: Ramp at the side entrance
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Cheese Sandwich, Hamburger
The Oreo Awful Awful is the best one.