Most terrible experience ever I paid 10$ for a drink just for them to not make it right and refuse to fix it
Atmosphere: 1
Food: 1
Service: 1
John Mayers
No comfy chairs
Atmosphere: 4
Food: 4
Service: 4
Yvette Wilburn
I tried a carado yesterday just the boost I needed, I had them.Top it with cold foam, which made it even better
Atmosphere: 3
Food: 3
Service: 4
Chalonda James
Love this location! I have been following the Manager Laurie since she was at the Biltmore hotel downtown. She left RI but then came back. Now she is near my new job. Her team is fabulous but in particular her recent hire Marcus is the epitome of Starbucks. When Laurie retires he should be promoted to manager! His energy is infectious. He makes my day brighter.
Tinamarie Gomes
I go to this Starbucks location every day - sometimes twice! Super friendly staff-they go the extra mile to learn who you are as a person not just a drink! Staff led by an amazing manager Laurie and newly promoted (much deserved!) assistant manager Brian that also go above and beyond to make your customer experience super memorable! Highly Recommend 100 Gold Stars!! Warm regards, “No Name”
Atmosphere: 5
Food: 5
Service: 5
Alexis Leech
Love my barista's on Pace Blvd !! They are hands down the friendliest and simply the best !
Atmosphere: 5
Food: 5
Service: 5
Pat S
I come here all the time for coffee and breakfast. I just had to use the Bathroom but forced to buy somthing. Not cool
Service: 1
Cheryl Quirk
It's okay once in awhile 😜 that high fructose syrup with fresh fruit 🍓🍑🤣 can get to ya & let's not 4get taking money 💰💰 from the kid's college fund for a Kaffe 😜🤣
Atmosphere: 3
Service: 4
Ricky Joaquin
Standard Starbucks. The only issue I have is the prioritizing of the drive-thru. It took 20 min for our mobile order to be made upon arrival. That was after placing the order before leaving. Walking 5 min. And going inside and waiting for 15 min. We finally had to ask and our order was on the screen but was being overlooked for the cars. 5 min later we left coffee in hand. That pattern has persisted. Now we order sooner before leaving the house or do the drive-thru if in a rush.
Atmosphere: 4
Food: 4
Service: 2
Derek Scott
This is the only location you can mobile order 20+ minutes ahead but won’t have even started your order until you get there. Not a one time occurrence but ever time I have done mobile order at this location. Your order won’t even be in process until you ask about it when you arrive which defeats the purpose of mobile order.
This has got to be the worst starbucks that i havw ever been to in my entire life. I try to give them a shot almost every sunday after i grocery shop. Every time my coffee is made wrong or tastes like just milk. I have been trying to give them a chance for a year now and every time it is the worst coffee. A bad coffee just ruins your day. I stopped going here for a few months and just came back to try again this morning and what do you know, cinnamon milk. I just always order a brown sugar shaken espresso. So disappointing.
M
I placed an order through the app and got in line at the drive thru at the time the app said it would be ready. It wasn’t and that was no big deal. When I got to the window they asked to see the order since they couldn’t find it. I showed them, and then I was told it would be just a few minutes (for a snack box and 2 pastries) still no big deal. After a minute, the same person came back and asked could they see the receipt details. I showed them that, they left and I could see them discussing it with a manager. The manager comes to the window and begins speaking down to me like a toddler, “Aww did you place the order a minute ago? is that why we cant see it?” I tell her no, and she continues speaking in a child like voice “ well next time, so you know, we need about four minutes after you place your order to receive it.” First of all, it’s already been 5 minutes since I entered the drive thru and with all the back and forth. Secondly, I am a middle aged woman- do not speak to me like I am a child. I tell her again that it’s been at least 10 minutes since I placed my order, and this fool goes “OH REALLY?” I point to the time stamp on the receipt of 2:33pm and she leaves the window without saying anything or apologizing for HER mistake. She starts chatting and laughing with another employee, comes back and tells me that I will have to pull around into drive thru again because they need more time to pull 3 premade snacks together. Racist, repugnant, disgusting, dishonest behavior.
Atmosphere: 1
Food: 4
Service: 1
Sirima Chada
The staff here are always friendly and welcoming, which I really appreciate—they always greet customers with a “hi” or “good morning.” However, I think this location could improve the way drinks are made. I usually order a matcha frappuccino through the mobile app with specific requests for sweetness and strength, but it’s rare that I actually receive it as ordered. Sometimes the flavor is off, or the drink is so bland that I end up adding syrup myself.
I never complain in person because I don’t want to be late for work, especially since this branch is always busy in the mornings. I make sure to allow extra time, but my drink often isn’t ready at the pickup time shown in the app. A few times, I’ve even seen a barista skip my drink and prepare simpler orders first, which is frustrating.
As a regular customer, I really hope to see more consistency and improvement in the way drinks are made, so that the service matches the friendliness of the staff.
Chiz_1 “Chiz_1”
Amazing staff and great coffee and food
Atmosphere: 5
Food: 5
Service: 5
Christopher
Came here for breakfast. Some of the employees were very friendly, however the gentleman running the cash register was not friendly and messed up our order. You could tell the barista was used to him messing up. Food and coffee was standard Starbucks fare.
Most terrible experience ever I paid 10$ for a drink just for them to not make it right and refuse to fix it
Atmosphere: 1
Food: 1
Service: 1
No comfy chairs
Atmosphere: 4
Food: 4
Service: 4
I tried a carado yesterday just the boost I needed, I had them.Top it with cold foam, which made it even better
Atmosphere: 3
Food: 3
Service: 4
Love this location! I have been following the Manager Laurie since she was at the Biltmore hotel downtown. She left RI but then came back. Now she is near my new job. Her team is fabulous but in particular her recent hire Marcus is the epitome of Starbucks. When Laurie retires he should be promoted to manager! His energy is infectious. He makes my day brighter.
I go to this Starbucks location every day - sometimes twice! Super friendly staff-they go the extra mile to learn who you are as a person not just a drink!
Staff led by an amazing manager Laurie and newly promoted (much deserved!) assistant manager Brian that also go above and beyond to make your customer experience super memorable!
Highly Recommend
100 Gold Stars!!
Warm regards, “No Name”
Atmosphere: 5
Food: 5
Service: 5
Love my barista's on Pace Blvd !! They are hands down the friendliest and simply the best !
Atmosphere: 5
Food: 5
Service: 5
I come here all the time for coffee and breakfast. I just had to use the Bathroom but forced to buy somthing. Not cool
Service: 1
It's okay once in awhile 😜 that high fructose syrup with fresh fruit 🍓🍑🤣 can get to ya & let's not 4get taking money 💰💰 from the kid's college fund for a Kaffe 😜🤣
Atmosphere: 3
Service: 4
Standard Starbucks. The only issue I have is the prioritizing of the drive-thru. It took 20 min for our mobile order to be made upon arrival. That was after placing the order before leaving. Walking 5 min. And going inside and waiting for 15 min. We finally had to ask and our order was on the screen but was being overlooked for the cars. 5 min later we left coffee in hand. That pattern has persisted. Now we order sooner before leaving the house or do the drive-thru if in a rush.
Atmosphere: 4
Food: 4
Service: 2
This is the only location you can mobile order 20+ minutes ahead but won’t have even started your order until you get there. Not a one time occurrence but ever time I have done mobile order at this location. Your order won’t even be in process until you ask about it when you arrive which defeats the purpose of mobile order.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
This has got to be the worst starbucks that i havw ever been to in my entire life. I try to give them a shot almost every sunday after i grocery shop. Every time my coffee is made wrong or tastes like just milk. I have been trying to give them a chance for a year now and every time it is the worst coffee. A bad coffee just ruins your day. I stopped going here for a few months and just came back to try again this morning and what do you know, cinnamon milk. I just always order a brown sugar shaken espresso. So disappointing.
I placed an order through the app and got in line at the drive thru at the time the app said it would be ready. It wasn’t and that was no big deal. When I got to the window they asked to see the order since they couldn’t find it. I showed them, and then I was told it would be just a few minutes (for a snack box and 2 pastries) still no big deal. After a minute, the same person came back and asked could they see the receipt details. I showed them that, they left and I could see them discussing it with a manager. The manager comes to the window and begins speaking down to me like a toddler, “Aww did you place the order a minute ago? is that why we cant see it?” I tell her no, and she continues speaking in a child like voice “ well next time, so you know, we need about four minutes after you place your order to receive it.” First of all, it’s already been 5 minutes since I entered the drive thru and with all the back and forth. Secondly, I am a middle aged woman- do not speak to me like I am a child. I tell her again that it’s been at least 10 minutes since I placed my order, and this fool goes “OH REALLY?” I point to the time stamp on the receipt of 2:33pm and she leaves the window without saying anything or apologizing for HER mistake. She starts chatting and laughing with another employee, comes back and tells me that I will have to pull around into drive thru again because they need more time to pull 3 premade snacks together.
Racist, repugnant, disgusting, dishonest behavior.
Atmosphere: 1
Food: 4
Service: 1
The staff here are always friendly and welcoming, which I really appreciate—they always greet customers with a “hi” or “good morning.” However, I think this location could improve the way drinks are made. I usually order a matcha frappuccino through the mobile app with specific requests for sweetness and strength, but it’s rare that I actually receive it as ordered. Sometimes the flavor is off, or the drink is so bland that I end up adding syrup myself.
I never complain in person because I don’t want to be late for work, especially since this branch is always busy in the mornings. I make sure to allow extra time, but my drink often isn’t ready at the pickup time shown in the app. A few times, I’ve even seen a barista skip my drink and prepare simpler orders first, which is frustrating.
As a regular customer, I really hope to see more consistency and improvement in the way drinks are made, so that the service matches the friendliness of the staff.
Amazing staff and great coffee and food
Atmosphere: 5
Food: 5
Service: 5
Came here for breakfast. Some of the employees were very friendly, however the gentleman running the cash register was not friendly and messed up our order. You could tell the barista was used to him messing up. Food and coffee was standard Starbucks fare.
Atmosphere: 3
Food: 3
Service: 2
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