Plenty of parking and easy access. Upon arrival we were concerned with the parking lot being packed. This place is really popular, we were lucky getting a up close parking space near the entrance, our timing was perfect as many of the early dinner diners were leaving. Couldn't have planned it better. Our table, a booth, was immediately aavailable and our server had our drinks on the table with warm bread and butter before we placed our dinner selection. Exceptional world-class customer service, hats off to the chef and kitchen staff. We will have to return again, maybe lunch. Nice menu.
Atmosphere: 5
Food: 5
Service: 5
Salvatore
Our server, Gabriella, was very friendly and hood natured. It helped make our evening enjoyable.
Robert Stewart
Ask for Isabella. You won't be disappointed with her service!!!
Atmosphere: 4
Food: 4
Service: 5
Stephen P
Stuffed shrimp scampi was so over cooked and dry I actually returned.
Christina Herrington
I rarely leave negative reviews, but my recent experience @ Frankie Bones in Bluffton was disappointing and needs to be shared. Our waitress provided very limited service—she took our drink orders, brought them to the table, and never returned to offer refills. Three out of five people in our party ordered the buffet, which required no service from her at all. No additional items were ordered, and nothing extra was offered throughout the meal.
Despite this, she was left a $19 tip (about 15%) by my elderly father, which he felt was appropriate for the service received. To our surprise and discomfort, the waitress actually returned to our table after we had paid to ask for a larger tip. This was unprofessional and left a very negative impression. My husband slipped her a $20 as we were leaving thinking my father had left her nothing by the way the waitress behaved. She ended up receiving $35 for us occupying a table for 1 hr total. Again, no refills offered or extra items ordered.
Tipping is meant to reflect the level of service received, and in this case, the service did not justify being asked for more. It’s unfortunate, because the food itself was great, but this interaction left our entire group feeling uncomfortable and not willing to return to a restaurant we had past loved.
I will not name the waitress, but I would like to compliment Sandra, our hostess and Ethan our food runner for their excellent service and professionalism, I hope the waitress shares part of the over 30% tip she ended up receiving with them.
Atmosphere: 3
Food: 5
Service: 1
DonnaDonna
We were a party of 9 and right off the bat we were seated at the wrong table and had to move. The good was just ok on this trip. I had brought a bunch of my camping friends for their first visit and I'd say they had an ok experience. I've always had a good experience but was a little disappointed this time.
Andrew Barker
Really good Schnitzel!
Atmosphere: 3
Food: 5
Service: 4
Robert
There were four of us for dinner. We sat in our requested area of the restaurant and the server was very pleasant. She made sure we had everything we needed. Each of us had a different menu entree and everyone enjoyed their dinner. We have eaten at Frankie Bones several times and have never been disappointed. I recommend it for a party of two or a party much larger as I have experienced it all. Great menu, great service.
LINDA
A very nice lunch on Sunday. At noon our reservation was helpful as this is usually a busy time. We were seated quickly and greeted by our server. Our server was professional , helpful and friendly. Now a word about the food. I am happy to say it was the best I have had at Frankie Bones and the same for the meal my friend ordered. We will be back!
Alisa
We go here quite often, but the food was not great last night. They did take it off. The bill and service was somewhat slow. We usually have great food.
Food was very good and so was the service. Menu selections were varied and met the needs of our entire party.
Lou
Usually great, however on this nite three of the five meals ordered were just warm..while our server offered to send back to reheat we had already waited too long to wait some more for reheating
Joan
Food was good. Presentation could have been much better. Ordered petit filet and came in white salad plate with creamed potatoes and creamed spinach. No garnish. Look like I would serve my children. Portions were fine just all smashed next to each other.
Leonora
Had reservations for an 80th birthday celebration. Wait staff was excellent, management was also excellent. Thoroughly enjoyed our food which is always good. Never have had a bad meal at Frankie Bones.
Alan
Thank you all at the hostess stand for making our granddaughters day letting her job share with her cousin Madalynn. The service was excellent. Food was very good even though the restaurant was constantly full. We will continue to return to Frankie Bones!!
Plenty of parking and easy access. Upon arrival we were concerned with the parking lot being packed. This place is really popular, we were lucky getting a up close parking space near the entrance, our timing was perfect as many of the early dinner diners were leaving. Couldn't have planned it better. Our table, a booth, was immediately aavailable and our server had our drinks on the table with warm bread and butter before we placed our dinner selection. Exceptional world-class customer service, hats off to the chef and kitchen staff. We will have to return again, maybe lunch. Nice menu.
Atmosphere: 5
Food: 5
Service: 5
Our server, Gabriella, was very friendly and hood natured. It helped make our evening enjoyable.
Ask for Isabella. You won't be disappointed with her service!!!
Atmosphere: 4
Food: 4
Service: 5
Stuffed shrimp scampi was so over cooked and dry I actually returned.
I rarely leave negative reviews, but my recent experience @ Frankie Bones in Bluffton was disappointing and needs to be shared. Our waitress provided very limited service—she took our drink orders, brought them to the table, and never returned to offer refills. Three out of five people in our party ordered the buffet, which required no service from her at all. No additional items were ordered, and nothing extra was offered throughout the meal.
Despite this, she was left a $19 tip (about 15%) by my elderly father, which he felt was appropriate for the service received. To our surprise and discomfort, the waitress actually returned to our table after we had paid to ask for a larger tip. This was unprofessional and left a very negative impression. My husband slipped her a $20 as we were leaving thinking my father had left her nothing by the way the waitress behaved. She ended up receiving $35 for us occupying a table for 1 hr total. Again, no refills offered or extra items ordered.
Tipping is meant to reflect the level of service received, and in this case, the service did not justify being asked for more. It’s unfortunate, because the food itself was great, but this interaction left our entire group feeling uncomfortable and not willing to return to a restaurant we had past loved.
I will not name the waitress, but I would like to compliment Sandra, our hostess and Ethan our food runner for their excellent service and professionalism, I hope the waitress shares part of the over 30% tip she ended up receiving with them.
Atmosphere: 3
Food: 5
Service: 1
We were a party of 9 and right off the bat we were seated at the wrong table and had to move. The good was just ok on this trip. I had brought a bunch of my camping friends for their first visit and I'd say they had an ok experience. I've always had a good experience but was a little disappointed this time.
Really good Schnitzel!
Atmosphere: 3
Food: 5
Service: 4
There were four of us for dinner. We sat in our requested area of the restaurant and the server was very pleasant. She made sure we had everything we needed. Each of us had a different menu entree and everyone enjoyed their dinner. We have eaten at Frankie Bones several times and have never been disappointed. I recommend it for a party of two or a party much larger as I have experienced it all. Great menu, great service.
A very nice lunch on Sunday. At noon our reservation was helpful as this is usually a busy time. We were seated quickly and greeted by our server. Our server was professional , helpful and friendly. Now a word about the food. I am happy to say it was the best I have had at Frankie Bones and the same for the meal my friend ordered. We will be back!
We go here quite often, but the food was not great last night. They did take it off. The bill and service was somewhat slow. We usually have great food.
Restaurantji Recommends
Food was very good and so was the service. Menu selections were varied and met the needs of our entire party.
Usually great, however on this nite three of the five meals ordered were just warm..while our server offered to send back to reheat we had already waited too long to wait some more for reheating
Food was good. Presentation could have been much better. Ordered petit filet and came in white salad plate with creamed potatoes and creamed spinach. No garnish. Look like I would serve my children. Portions were fine just all smashed next to each other.
Had reservations for an 80th birthday celebration. Wait staff was excellent, management was also excellent. Thoroughly enjoyed our food which is always good. Never have had a bad meal at Frankie Bones.
Thank you all at the hostess stand for making our granddaughters day letting her job share with her cousin Madalynn. The service was excellent. Food was very good even though the restaurant was constantly full. We will continue to return to Frankie Bones!!
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