I wish I can choose 0 stars. I purchased 3 Bundt cakes. Mind you they are like $6 a piece. Two of them were supposedly be red velvet cake. I started dipping my spoon in that cake to find sooo many chocolate chips and had to eat around them, that was hard because I still was eating the chocolate chips. I did not enjoy that cake and had to throw them away because my son was eating the other one. He didn’t like the chips as well…I asked for red velvet not chocolate chip red velvet. I called to let them know the experience I had. Not once did I asked for a refund. I just wanted to let them know and give them a heads up on what they were doing wrong. The label on the cakes reads red velvet. I spoke with a girl and she said let her go and get her manager. Tell me why the manager would not get on the phone the poor little girl didn’t know how to handle the situation. She said yes we have some chocolate chips in our red velvet cake. But there’s nothing I can do about it. I said I’m not looking for a refund I’m telling you guys that you need to label your cakes as red velvet with chocolate chips. That’s false advertising to be having people think they are getting plain red velvet cake and they are not. I just hung up the phone at that point because I wasn’t getting no where by talking to her. The customer service is horrible. I will never purchase cake from them ever again. I will eat Food Lion cakes first if I have to …
Atmosphere: 1
Food: 1
Service: 1
Jasmine Smith
Ordered a cake delivery for my mom for Mother’s Day, and the cake was left on the porch in the heat without any notification. Because I never received any confirmation that it was delivered, I asked my mom if she received it and she said not yet. She went to check outside and saw the cake on the porch, so it’s unclear how long it was sitting there. I think a common courtesy would be to ring the doorbell or knock to at least let recipients know they’ve received a delivery. Especially for something perishable. Very disappointed as I added a 20% tip on the order and did not receive service worth that.
Service: 2
Carlie Jowers
I absolutely love their cakes. What really made it special was the sweet young lady named Hope. Thank you for your kindness, and helping us get the prefect cakes and candles. Can't wait to see you next week.
Atmosphere: 5
Food: 5
Service: 5
Mia Waymer
Placed an mobile order and my items were ready at the time I needed them. Ms. Robin was a delight at the counter. Can't wait to try the 2 new flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Bundtlet
Stephanie F.
FYI: This location does not participate in the Buy One, Get One email coupons!
Our experiences at the Sandhills location have been mixed. We’ve gotten some good cakes, but we’ve also had three visits where the cakes were very dry and didn’t taste fresh. The customer service is okay, nothing spectacular. The employees are cordial, but not particularly friendly. The store is very clean though!
We’ve had better, consistently good experiences at the Harbison location and would recommend them over the Sandhills location!
Atmosphere: 3
Food: 3
Service: 3
Victoria C
Always able to get a good treat at a random time. I came down a star because some of the flavors could be more Forward in taste. That's just my opinion. However, with this particular store, I tend to encounter Robin. She's pleasant and personable. I enjoy our conversations when I'm in store 😊
To the owner Kandi.. I know my situation was NEVER properly handle. Employees should be careful or anyone looking to work here. You allow employees to go at each other throat and allow men do say or do anything to young women and get away with it. But once again like you said to me over the phone everything is gossip right!!
Atmosphere: 1
Food: 4
Service: 4
Curly Worshipper
I decided to try this bakery on today. I went inside and I’m looking around the store to see if there’s any post about possible allergens, I didn’t notice anything posted. I was greeted by a lady. She was very polite. I immediately explained this is mine and my daughters first time here. I immediately asked, “Are there any nut products used in your products?!” The lady’s response was no. We don’t use nut products. I proceeded to make a purchase. As, me and my daughter walked to the car my daughter suggested that we check the website as a precaution. We discovered that there are nuts used in the products per the website. I went back into the store to comfort the lady about the misinformation and I showed her what was on the website. She proceeded to tell me that she’s aware that there is almonds in the products. Ma’am almonds are nuts!!! I have a life threatening allergen to tree nuts. It’s important that your support be properly educated on the products that you are selling. It could cost someone their life. I’m very disappointed by the actions of this business and there needs to be better training and signage informing patrons with possible allergens.
Dietary restrictions: Tree Nut Allergen
Food: 1
Service: 1
Natoriah Staley
Asked employee if products contained any nuts or any traces of nuts and I was told no. I decided to go on google on the website to double check and it said it may contain traces of nuts. I went back inside to show the employee what was shown on the website regarding how it may contain traces of nuts and she mentioned it does contain Almonds…which is a nut. it would be very beneficial if you guys educate employees of these different allergens because it can cost someone their life. If I had not googled it for the extra precaution and ate the cake this would have not been good.
Marquise Mahaffey
I've been to this location twice so far and each time has been a pleasant experience. The cakes are so moist and I love the cream cheese icing, so delicious.
I loove! I can’t Waite to get my mom’s fav for Mother’s Day from here! …Red velvet ?
E DeVeaux
Always wonderful service and great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Bundtlets, Bundtinis, Red Velvet Cake, Lemon Raspberry
Art Beasley
This by far was one of the worst customer service experiences I've had in a long time. The manager on staff was very belittling so much to the point that I immediately asked for a refund of four dozen bundtinis. This Sandhills location certainly does not appreciate the demographics in that area. And I am very familiar with all of the locations between Columbia Rock Hill and Fort mill. I spend on average over 400 to 500 per month. I have been doing so for over 3 to 4 years. So I do know the Loyalty program very well. This location refused to allow me to bring in a card to receive credit 4/100 worth of product purchase. The manager was so very rude when I told her to refund the four dozen prior to taking receipt of it she said no problem it is not a big deal to her and it clearly showed that she did not care about the revenue for that place which makes me think the owner doesn't either which is very weird because the customer service I received at the Forest Acres location is completely , and that is the same franchise owner. I wonder why. can anybody explain the difference between the Forest Acres demographics verses the Sandhills demographics where they feel that they do not have to respect the customers the same way. I can assure you I will never patronize the Sandhills location of Nothing Bundt Cakes ever again.
Atmosphere: 1
Service: 1
Ashley Hamlin
~45 minutes before closing I asked the girl working if they had a 10’ Lemon. I get it… it’s the end of the day and we are ready to go home. She said “I don’t THINK so”. I’m not sure of the process but usually the Lemons are displayed daily so there wasn’t an extra one in the back? If not, recommend another popular kind that people would enjoy. It was just the lack of Customer Service but overall the cakes are delicious.
Ceirra Peters
I LOVE this place! It’s always clean it’s always a pleasure to see Ms Robin, she’s so sweet. The cake is soft and it’s a few flavors I really like. White Chocolate Raspberry is really good, Lemon, red velvet, Snickerdoodle and Strawberries and Cream are the best. The carrot one is good but it has the holiday pumpkin spice feel. The Reese’s one was disappointing, that’s the only one I don’t care for. I wouldn’t buy that one again. Chocolate mint is really good too. The bundles are normally $5 plus tax, very reasonable. The Birthday cakes are so pretty and can be made fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Strawberries & Cream, Red Velvet, White Chocolate Raspberry, Bundtlets, Red Velvet Cake, Peppermint Chocolate Chip
I wish I can choose 0 stars. I purchased 3 Bundt cakes. Mind you they are like $6 a piece. Two of them were supposedly be red velvet cake. I started dipping my spoon in that cake to find sooo many chocolate chips and had to eat around them, that was hard because I still was eating the chocolate chips. I did not enjoy that cake and had to throw them away because my son was eating the other one. He didn’t like the chips as well…I asked for red velvet not chocolate chip red velvet. I called to let them know the experience I had. Not once did I asked for a refund. I just wanted to let them know and give them a heads up on what they were doing wrong. The label on the cakes reads red velvet. I spoke with a girl and she said let her go and get her manager. Tell me why the manager would not get on the phone the poor little girl didn’t know how to handle the situation. She said yes we have some chocolate chips in our red velvet cake. But there’s nothing I can do about it. I said I’m not looking for a refund I’m telling you guys that you need to label your cakes as red velvet with chocolate chips. That’s false advertising to be having people think they are getting plain red velvet cake and they are not. I just hung up the phone at that point because I wasn’t getting no where by talking to her. The customer service is horrible. I will never purchase cake from them ever again. I will eat Food Lion cakes first if I have to …
Atmosphere: 1
Food: 1
Service: 1
Ordered a cake delivery for my mom for Mother’s Day, and the cake was left on the porch in the heat without any notification. Because I never received any confirmation that it was delivered, I asked my mom if she received it and she said not yet. She went to check outside and saw the cake on the porch, so it’s unclear how long it was sitting there. I think a common courtesy would be to ring the doorbell or knock to at least let recipients know they’ve received a delivery. Especially for something perishable. Very disappointed as I added a 20% tip on the order and did not receive service worth that.
Service: 2
I absolutely love their cakes. What really made it special was the sweet young lady named Hope. Thank you for your kindness, and helping us get the prefect cakes and candles. Can't wait to see you next week.
Atmosphere: 5
Food: 5
Service: 5
Placed an mobile order and my items were ready at the time I needed them. Ms. Robin was a delight at the counter. Can't wait to try the 2 new flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Bundtlet
FYI: This location does not participate in the Buy One, Get One email coupons!
Our experiences at the Sandhills location have been mixed. We’ve gotten some good cakes, but we’ve also had three visits where the cakes were very dry and didn’t taste fresh. The customer service is okay, nothing spectacular. The employees are cordial, but not particularly friendly. The store is very clean though!
We’ve had better, consistently good experiences at the Harbison location and would recommend them over the Sandhills location!
Atmosphere: 3
Food: 3
Service: 3
Always able to get a good treat at a random time. I came down a star because some of the flavors could be more Forward in taste. That's just my opinion. However, with this particular store, I tend to encounter Robin. She's pleasant and personable. I enjoy our conversations when I'm in store 😊
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: White Chocolate Raspberry, Lemon Raspberry, Frosted Strawberry Pop-Tarts, Bundtlets
To the owner Kandi.. I know my situation was NEVER properly handle. Employees should be careful or anyone looking to work here. You allow employees to go at each other throat and allow men do say or do anything to young women and get away with it. But once again like you said to me over the phone everything is gossip right!!
Atmosphere: 1
Food: 4
Service: 4
I decided to try this bakery on today. I went inside and I’m looking around the store to see if there’s any post about possible allergens, I didn’t notice anything posted. I was greeted by a lady. She was very polite. I immediately explained this is mine and my daughters first time here. I immediately asked, “Are there any nut products used in your products?!” The lady’s response was no. We don’t use nut products. I proceeded to make a purchase. As, me and my daughter walked to the car my daughter suggested that we check the website as a precaution. We discovered that there are nuts used in the products per the website. I went back into the store to comfort the lady about the misinformation and I showed her what was on the website. She proceeded to tell me that she’s aware that there is almonds in the products. Ma’am almonds are nuts!!! I have a life threatening allergen to tree nuts. It’s important that your support be properly educated on the products that you are selling. It could cost someone their life. I’m very disappointed by the actions of this business and there needs to be better training and signage informing patrons with possible allergens.
Dietary restrictions: Tree Nut Allergen
Food: 1
Service: 1
Asked employee if products contained any nuts or any traces of nuts and I was told no. I decided to go on google on the website to double check and it said it may contain traces of nuts. I went back inside to show the employee what was shown on the website regarding how it may contain traces of nuts and she mentioned it does contain Almonds…which is a nut. it would be very beneficial if you guys educate employees of these different allergens because it can cost someone their life. If I had not googled it for the extra precaution and ate the cake this would have not been good.
I've been to this location twice so far and each time has been a pleasant experience. The cakes are so moist and I love the cream cheese icing, so delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets
Restaurantji Recommends
I loove! I can’t Waite to get my mom’s fav for Mother’s Day from here! …Red velvet ?
Always wonderful service and great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Bundtlets, Bundtinis, Red Velvet Cake, Lemon Raspberry
This by far was one of the worst customer service experiences I've had in a long time. The manager on staff was very belittling so much to the point that I immediately asked for a refund of four dozen bundtinis. This Sandhills location certainly does not appreciate the demographics in that area. And I am very familiar with all of the locations between Columbia Rock Hill and Fort mill. I spend on average over 400 to 500 per month. I have been doing so for over 3 to 4 years. So I do know the Loyalty program very well. This location refused to allow me to bring in a card to receive credit 4/100 worth of product purchase. The manager was so very rude when I told her to refund the four dozen prior to taking receipt of it she said no problem it is not a big deal to her and it clearly showed that she did not care about the revenue for that place which makes me think the owner doesn't either which is very weird because the customer service I received at the Forest Acres location is completely , and that is the same franchise owner. I wonder why. can anybody explain the difference between the Forest Acres demographics verses the Sandhills demographics where they feel that they do not have to respect the customers the same way. I can assure you I will never patronize the Sandhills location of Nothing Bundt Cakes ever again.
Atmosphere: 1
Service: 1
~45 minutes before closing I asked the girl working if they had a 10’ Lemon. I get it… it’s the end of the day and we are ready to go home. She said “I don’t THINK so”. I’m not sure of the process but usually the Lemons are displayed daily so there wasn’t an extra one in the back? If not, recommend another popular kind that people would enjoy. It was just the lack of Customer Service but overall the cakes are delicious.
I LOVE this place! It’s always clean it’s always a pleasure to see Ms Robin, she’s so sweet. The cake is soft and it’s a few flavors I really like. White Chocolate Raspberry is really good, Lemon, red velvet, Snickerdoodle and Strawberries and Cream are the best. The carrot one is good but it has the holiday pumpkin spice feel. The Reese’s one was disappointing, that’s the only one I don’t care for. I wouldn’t buy that one again. Chocolate mint is really good too. The bundles are normally $5 plus tax, very reasonable. The Birthday cakes are so pretty and can be made fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Strawberries & Cream, Red Velvet, White Chocolate Raspberry, Bundtlets, Red Velvet Cake, Peppermint Chocolate Chip
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