I was so excited to have Panera included in my meal plan, as I love all the food and have had very positive experiences at other locations. However, the performance of this location is abysmal. I have never once received the correct order - today, for example, I paid and extra $3 to have avocado and mozzarella added to my sandwich (and requested free pickled onions) and this was not done. My egg sandwiches frequently are missing egg. I have ordered tomato soup and received chicken noodle twice. Every time I am disappointed.
William B.
Great place to grab Panera on campus. The employees are friendly and all know my name. The coffee subscription is unbeatable. Also the French onion soup is unbelievable. This used to be a full service Panera, but now USC has everything routed through an on-campus app from Grub Hub. In the beginning I loved this place, it's quite, clean and convenient. Once everything started having to be ordered through the Grub Hub Kiosk it became near impossible to get a meal here. At the peak times it's probably at least an hour to get your order, even when it's slow it takes a while. Please bring back ordering through the Panera app.
Catherine B.
You can expect the service to be slow as it is on a college campus serving hundreds of students, but or if the probably 20 times I've ordered there and had a bakery item with my meal they have never once included it with the rest of my food. By the time I get there and tell them I had a cookie with my order they tell me it's sold out. The only thing that they give me as an option is to replace it with what they have left, which is normally the mitten cookie that no one ever wants, which is for a reason in which it doesn't that's that good and is much cheaper than the other cookies. The least I would hope to expect as an option would be a cookie of equal value or a refund.
22micah “22micah”
Unbelievably slow. Don’t come here unless you’re a student using a meal swipe. Expect to wait an MINIMUM hour most of the time. If you go at a non peak time you’ll maybe have to wait only 30 minutes after ordering.
Atmosphere: 3
Food: 3
Service: 1
Dorian Burgess
I waited almost an hour for my sandwich to be
Atmosphere: 2
Food: 1
Service: 1
Kaitlyn Veltkamp
This place has the same food you would expect from a Panera, but they are SO SLOW. Very unreasonably slow. I understand workers may be in short supply, but no one here seems to care about getting orders out in a reasonable time. Expect to wait AT LEAST an hour to get your food here. It's always that long a wait, and they don't care. They will bump through grubhub orders so the computer reads them as ready just to keep their listed wait time low. Once your order is "ready" it will be a while still.ETA: they go in no order of order number here. They will call 498, then 563, then 508, etc. No order. Just whim.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mac
Kerwin Xiang Liao
No one serves for distributing food for rapid pick-up. Ordered 20 minutes ago and was told that it was not ready. Waited for a long time and they found the food on their inside shelf and forgot to give it to me.
Marie Howard
Bagel was hard.
Atmosphere: 4
Food: 2
Service: 3
Jill Rains
Ordered online and used directions on the link that took me a mile away. Could never figure out where they were. I called for 45 minutes and nobody answered. No way to get a refund or my food.
Creamy tomato soup with bread bowl is awesome .do try it....
Terry Allen Jones
They need to stop discriminating other people especially someone that's disabled hate just don't appreciate not at all and it shouldn't have no hating South Carolina it's a free state of all if people just don't understand it or they understand it all right they're just trying to milk that cow to get all that money from the farmer the farmer is trying to get by and everyone else is one of milk his cow.
Evan G.
This Panera Bread location at Russell House in Columbia is a great option for quality food when you are in the area. The location is very convenient and in the middle of everything. I have had a really good experience every time that I have been here.
Emily Luttrell
Waited an hour and 7 min for our food they blamed short staffing. That was bull at least 6.people working. While I was getting a refund our food finally made it out.
Ed Kennedy
When I was there on a Sunday there were very few employees working. All I wanted was a cup of coffee and I had to wait like 15 minutes to get service as there was a long line. Honestly there weren't many customers there which was surprising for a Sunday morning... Right? The store itself is nice and it's in a good location. My coffee was good and I was able to sit and work on my computer. I think they're just short handed.
I was so excited to have Panera included in my meal plan, as I love all the food and have had very positive experiences at other locations. However, the performance of this location is abysmal. I have never once received the correct order - today, for example, I paid and extra $3 to have avocado and mozzarella added to my sandwich (and requested free pickled onions) and this was not done. My egg sandwiches frequently are missing egg. I have ordered tomato soup and received chicken noodle twice. Every time I am disappointed.
Great place to grab Panera on campus. The employees are friendly and all know my name. The coffee subscription is unbeatable. Also the French onion soup is unbelievable. This used to be a full service Panera, but now USC has everything routed through an on-campus app from Grub Hub. In the beginning I loved this place, it's quite, clean and convenient. Once everything started having to be ordered through the Grub Hub Kiosk it became near impossible to get a meal here. At the peak times it's probably at least an hour to get your order, even when it's slow it takes a while. Please bring back ordering through the Panera app.
You can expect the service to be slow as it is on a college campus serving hundreds of students, but or if the probably 20 times I've ordered there and had a bakery item with my meal they have never once included it with the rest of my food. By the time I get there and tell them I had a cookie with my order they tell me it's sold out. The only thing that they give me as an option is to replace it with what they have left, which is normally the mitten cookie that no one ever wants, which is for a reason in which it doesn't that's that good and is much cheaper than the other cookies. The least I would hope to expect as an option would be a cookie of equal value or a refund.
Unbelievably slow. Don’t come here unless you’re a student using a meal swipe. Expect to wait an MINIMUM hour most of the time. If you go at a non peak time you’ll maybe have to wait only 30 minutes after ordering.
Atmosphere: 3
Food: 3
Service: 1
I waited almost an hour for my sandwich to be
Atmosphere: 2
Food: 1
Service: 1
This place has the same food you would expect from a Panera, but they are SO SLOW. Very unreasonably slow. I understand workers may be in short supply, but no one here seems to care about getting orders out in a reasonable time. Expect to wait AT LEAST an hour to get your food here. It's always that long a wait, and they don't care. They will bump through grubhub orders so the computer reads them as ready just to keep their listed wait time low. Once your order is "ready" it will be a while still.ETA: they go in no order of order number here. They will call 498, then 563, then 508, etc. No order. Just whim.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mac
No one serves for distributing food for rapid pick-up. Ordered 20 minutes ago and was told that it was not ready. Waited for a long time and they found the food on their inside shelf and forgot to give it to me.
Bagel was hard.
Atmosphere: 4
Food: 2
Service: 3
Ordered online and used directions on the link that took me a mile away. Could never figure out where they were. I called for 45 minutes and nobody answered. No way to get a refund or my food.
Always good
Restaurantji Recommends
Creamy tomato soup with bread bowl is awesome .do try it....
They need to stop discriminating other people especially someone that's disabled hate just don't appreciate not at all and it shouldn't have no hating South Carolina it's a free state of all if people just don't understand it or they understand it all right they're just trying to milk that cow to get all that money from the farmer the farmer is trying to get by and everyone else is one of milk his cow.
This Panera Bread location at Russell House in Columbia is a great option for quality food when you are in the area. The location is very convenient and in the middle of everything. I have had a really good experience every time that I have been here.
Waited an hour and 7 min for our food they blamed short staffing. That was bull at least 6.people working. While I was getting a refund our food finally made it out.
When I was there on a Sunday there were very few employees working. All I wanted was a cup of coffee and I had to wait like 15 minutes to get service as there was a long line. Honestly there weren't many customers there which was surprising for a Sunday morning... Right? The store itself is nice and it's in a good location. My coffee was good and I was able to sit and work on my computer. I think they're just short handed.