PLEASE READ THE REVIEWS!! I placed a mobile order for here and when I arrived to pick up, I still had to wait an additional 20 minutes for my food. They only had 2 teenagers working in there that were new and bickered the whole time and didn’t know what they were doing. I got two orders of the teriyaki chicken and steak with fried rice and an order of egg rolls. The egg rolls were still FROZEN, our food was luke warm, and the steak was MUSHY and UNDERCOOKED. The fried rice wasn’t even fried rice. It was just white rice mixed with a little soy sauce and served. Needless to say, I will not be coming back. “Under new management” is laughable.
Atmosphere: 1
Food: 1
Service: 1
Amiya Hernández
Great food
Atmosphere: 5
Food: 5
Service: 5
Jalisa Anderson
Very kind and cool
Atmosphere: 5
Food: 5
Service: 5
Sarah Ivey
Quick and delicious! New management is extremely welcoming and friendly
Atmosphere: 5
Food: 5
Service: 5
Nevaeh Jones
Kim is so kind
Atmosphere: 5
Food: 5
Service: 5
Angel V (Newyrkrican)
Great food will be back for sure
Atmosphere: 5
Food: 5
Service: 5
Loni Loni
Go to Lexington Tokyo Grill instead on Old Chapin! You’re welcome in advance.
Atmosphere: 1
Food: 1
Service: 1
Georgia Blackshear
I visited this location this evening and I ordered a miso soup and 1 drink. I waited 40 mins for 1 cup of soup. They took all of the DoorDash orders and customers who came after me which I didn’t understand. I was unpleased with my experience here. I won’t be going back.
amy oakes
DO NOT EAT HERE! they do not clean their grill between the cooking. They cross contaminate the utensils between the meats. After they cook the food they do not use clean pans to put it in but put it into the dirty one off of the steam table. When I noticed all this, they have not started making my food and I quietly ask for a refund which they refused. Then the manager said they would remake it fresh and I still got the food off the steam table. NOT FRESH OFF TH GRILL. I ask for the managers or the owner or the Corperate number to voice a concern of the way the food is processed and the cross contamination of the chicken and other foods the dirty pans and they gave me the “store” number which no one answers anyway. You have been warned this place is going to poison someone between the filth and the improper handling of the food. I threw it away. I do not want to get food poisoning or any other gastric issue from this place. YOU HAVE BEEN WARNED
Atmosphere: 1
Food: 1
Service: 1
Anna Unversaw
The food here used to be good but something has changed. After getting home with takeout, I found the steak to be inedible. It was way undercooked with a weird texture (and not because it was rated). The chicken was fine, but I was scared to eat it because of the steak.
I ordered steak and chicken. I was given one white sauce and had to pay almost 1.00 for a second. When I got home, my plate didn’t have any veggies and my meat was undercooked. I lived too far away to return the food. I won’t be returning to this location ever again.
Atmosphere: 2
Food: 2
Service: 1
k w
The girl was nice welcoming to the store and taking my order. However, the food was not fresh at all. My plate is given to me within 120 seconds which is two minutes that let me know my food was not fresh. It Was just sitting on the warmer and when given the food, it was not even warm. I wanted to take my plate back and get it refund, but I did not want to cause any confrontation so I just left.
Atmosphere: 5
Food: 1
Service: 5
Mary
I ordered two rice bowls requested onions and mushrooms when I got bowls there were neither called restaurant asked if I could come back for onions and mushrooms she said yes but it would cost me $3.75 told no thanks
Food: 1
Service: 1
Patricia Long
The service you get here is iffy. They charge extra for chicken without teriyaki. Then they tell you they can’t cut the food smaller when they have done it before. Especially when the reason I want it cut smaller is because it wasn’t cooked all the way last time
PLEASE READ THE REVIEWS!!
I placed a mobile order for here and when I arrived to pick up, I still had to wait an additional 20 minutes for my food. They only had 2 teenagers working in there that were new and bickered the whole time and didn’t know what they were doing. I got two orders of the teriyaki chicken and steak with fried rice and an order of egg rolls. The egg rolls were still FROZEN, our food was luke warm, and the steak was MUSHY and UNDERCOOKED. The fried rice wasn’t even fried rice. It was just white rice mixed with a little soy sauce and served. Needless to say, I will not be coming back. “Under new management” is laughable.
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Very kind and cool
Atmosphere: 5
Food: 5
Service: 5
Quick and delicious! New management is extremely welcoming and friendly
Atmosphere: 5
Food: 5
Service: 5
Kim is so kind
Atmosphere: 5
Food: 5
Service: 5
Great food will be back for sure
Atmosphere: 5
Food: 5
Service: 5
Go to Lexington Tokyo Grill instead on Old Chapin! You’re welcome in advance.
Atmosphere: 1
Food: 1
Service: 1
I visited this location this evening and I ordered a miso soup and 1 drink. I waited 40 mins for 1 cup of soup. They took all of the DoorDash orders and customers who came after me which I didn’t understand. I was unpleased with my experience here. I won’t be going back.
DO NOT EAT HERE! they do not clean their grill between the cooking. They cross contaminate the utensils between the meats. After they cook the food they do not use clean pans to put it in but put it into the dirty one off of the steam table. When I noticed all this, they have not started making my food and I quietly ask for a refund which they refused. Then the manager said they would remake it fresh and I still got the food off the steam table. NOT FRESH OFF TH GRILL. I ask for the managers or the owner or the Corperate number to voice a concern of the way the food is processed and the cross contamination of the chicken and other foods the dirty pans and they gave me the “store” number which no one answers anyway. You have been warned this place is going to poison someone between the filth and the improper handling of the food. I threw it away. I do not want to get food poisoning or any other gastric issue from this place. YOU HAVE BEEN WARNED
Atmosphere: 1
Food: 1
Service: 1
The food here used to be good but something has changed. After getting home with takeout, I found the steak to be inedible. It was way undercooked with a weird texture (and not because it was rated). The chicken was fine, but I was scared to eat it because of the steak.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Worst service ever
Atmosphere: 1
Service: 1
I ordered steak and chicken. I was given one white sauce and had to pay almost 1.00 for a second. When I got home, my plate didn’t have any veggies and my meat was undercooked. I lived too far away to return the food. I won’t be returning to this location ever again.
Atmosphere: 2
Food: 2
Service: 1
The girl was nice welcoming to the store and taking my order. However, the food was not fresh at all. My plate is given to me within 120 seconds which is two minutes that let me know my food was not fresh. It Was just sitting on the warmer and when given the food, it was not even warm. I wanted to take my plate back and get it refund, but I did not want to cause any confrontation so I just left.
Atmosphere: 5
Food: 1
Service: 5
I ordered two rice bowls requested onions and mushrooms when I got bowls there were neither called restaurant asked if I could come back for onions and mushrooms she said yes but it would cost me $3.75 told no thanks
Food: 1
Service: 1
The service you get here is iffy. They charge extra for chicken without teriyaki. Then they tell you they can’t cut the food smaller when they have done it before. Especially when the reason I want it cut smaller is because it wasn’t cooked all the way last time
Atmosphere: 3
Food: 1
Service: 2
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