Papa Johns Pizza
$ • Pizza, Chicken Wings, Fast Food
Hours:
814 S Fourth St, Hartsville
(843) 309-3024
About Papa John's
Customers' Favorites
Papa John's Reviews
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The manager at the Hartsville store is so rude and disrespectful. I made an order on 12/15 for a little over $41 and my order was wrong. I was told I can get another pizza but it was never put in their system. The manager I spoke to tonight need to be fired!!! I ended up contacting the head office on him. He refused to give me his name after he already said his name when he answered the phone. I see why the Hartsville store is always closing down. Corporate said someone will...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 10:45PM |
| Tuesday | 10:30AM - 10:45PM |
| Wednesday | 10:30AM - 10:45PM |
| Thursday | 10:30AM - 10:45PM |
| Friday | 10:30AM - 10:45PM |
| Saturday | 10:30AM - 10:45PM |
| Sunday | 11AM - 10:45PM |
Papa John’s Pizza is known for being consistent and affordable, offering a simple menu that appeals to many customers. Reviewers mention that the staff is generally nice and quick to serve, with some instances where they go above and beyond, such as throwing in an extra pizza when tipped. The ordering process is usually smooth and accurate, and the service can be reliable, especially when the management responds quickly to issues. One reviewer appreciated the quick call-back from the manager and upgraded their rating to five stars, highlighting the importance of good customer service.
However, some experiences have been less positive. There have been issues with the quality of the pizza, such as soggy, thin crusts and toppings that are sparse or missing, like in the “The Works” Pizza. Occasionally, mistakes happen, possibly due to managerial oversight or staff training gaps. Some customers faced problems with the call center and online ordering, including incorrect or incomplete orders, long wait times, and poor communication at the store, such as being hung up on or staff distracted on their phones. In one case, a pizza slice had a big bubble and almost no toppings, and extra sauces ordered were missing or replaced with incorrect items.
Overall, Papa John’s offers affordable, consistent pizza with friendly service, but experiences can vary, especially when it comes to food quality and order accuracy.