2 times in a row they didn't have what was advertised on their menu on Uber Eats, and instead of immediately calling and telling me, they waited for the driver to get there, so that poor guy drove there for nothing AND it was too late to get from anywhere else.
Taylor B
Sadly I doubt the franchise owner knows their employees have no interest in being at work after closing, since this is the 3rd time I've showed up before closing and been refused service because they already cleaned. Love the brand, the service policy needs to change. McDonalds was happy to take my business, though, so they got the extra order for the night.
Atmosphere: 3
Food: 4
Service: 1
Keith Boulineau
Filthy place, no one wanted to work, stay away
Unita Knight
Last night for the 4th time we were told yet again getting an excuse for not having bananas, or cups to put double scoops in and so on and so on….really poor inventory in my humble opinion…it’s summer time!
Teri Coyne
Ice cream cups were good. We quit getting the waffle cones as they were stale every time. The boy was nice that waited on us.
Cecilie Stephens
These workers need consistent help! Poor kids didn't appear to have even a manager backing them up!
Matthew Ayer
Flavored milk with whipped cream on top is what it tasted like. They never have waffle bowls and regularly out of multiple ice cream flavors
C C (Chris)
They often mess up orders, running around confused. No leadership, literally 2 times we had an issue there was no manager. We put an order in for 2 custom cakes to go along with our theme. The girls helped us with all the details and assured us we can pick it up before the party. We show up and they waste 20 mins of our time searching for an order they never put in. All they could offer us is a sorry. You should be honored when someone chooses you to help make a special day not ruin it and have no empathy. So my 6 year old boy and 4 year old girl were very understanding and gracefully accepted cupcakes from food lion.
S. Dye
Clean store. Great staff. Delicious ice cream. You can never go wrong at BR 31!!
359trishap
I would have left but my grandkids wanted ice cream. Saturday afternoon at 6:30, one other customer inside and cars in the drive through. The counters where a mess. I realize it’s young kids working, but they should be expected to clean up as they go. We waited at least 7-8 minutes before anyone even acknowledged we were there. These youngsters should have a supervisor to keep them on their toes. One of the three workers, came outside to take a break and the counters still hadn’t been wiped down. One person making a vanilla shake still had about half of the blender full after pouring the milkshake cup full. There seemed to be a lot of product going down the drain! Be sure to enlarge the attached photos to appreciate the condition of the counters as well as the melted ice cream on the stainless steel edging in the ice cream cases. I will be going to the Ocean Bay Creamery from now on.
This location is not open until 10:30. Went at 10:10 for a door dash delivery and the employees inside wouldn’t acknowledge us at all.
Deanna Reiniger
Always out of what's ordered via delivery services. Not very consistent
Renate Lukenchuk
Drive through only is open, and they did not have any available flavors... After asking for the fourth choice and being told "sorry, that flavor is not available" without being told what was available, we left.
glen
Terrible terrible service. I walked in and there were what I thought were three customers at the counter. After standing there for quite some time I realized they were friends of the girl working being the counter. They spent time talking, taking pictures and texting. After a very long long time the girl finally asked if I wanted some help. I gave her my order and she said they were out of it. Then, she giggled at her friends. If I could grade it a negative number I would.
Sheila Williams
Excellent service, happy girls working there. They talked to us like they had known us their entire life. Helped making the best decision on ice cream and yes you know it we got donuts ? as well. Great food, great service, clean store, happy people. We had a banana split without the banana due to their's was a little to brown for my liking. The boat was so full of the best syrup, nuts, pineapple, strawberries ?
2 times in a row they didn't have what was advertised on their menu on Uber Eats, and instead of immediately calling and telling me, they waited for the driver to get there, so that poor guy drove there for nothing AND it was too late to get from anywhere else.
Sadly I doubt the franchise owner knows their employees have no interest in being at work after closing, since this is the 3rd time I've showed up before closing and been refused service because they already cleaned. Love the brand, the service policy needs to change. McDonalds was happy to take my business, though, so they got the extra order for the night.
Atmosphere: 3
Food: 4
Service: 1
Filthy place, no one wanted to work, stay away
Last night for the 4th time we were told yet again getting an excuse for not having bananas, or cups to put double scoops in and so on and so on….really poor inventory in my humble opinion…it’s summer time!
Ice cream cups were good. We quit getting the waffle cones as they were stale every time. The boy was nice that waited on us.
These workers need consistent help! Poor kids didn't appear to have even a manager backing them up!
Flavored milk with whipped cream on top is what it tasted like. They never have waffle bowls and regularly out of multiple ice cream flavors
They often mess up orders, running around confused. No leadership, literally 2 times we had an issue there was no manager. We put an order in for 2 custom cakes to go along with our theme. The girls helped us with all the details and assured us we can pick it up before the party. We show up and they waste 20 mins of our time searching for an order they never put in. All they could offer us is a sorry. You should be honored when someone chooses you to help make a special day not ruin it and have no empathy. So my 6 year old boy and 4 year old girl were very understanding and gracefully accepted cupcakes from food lion.
Clean store. Great staff. Delicious ice cream. You can never go wrong at BR 31!!
I would have left but my grandkids wanted ice cream. Saturday afternoon at 6:30, one other customer inside and cars in the drive through. The counters where a mess. I realize it’s young kids working, but they should be expected to clean up as they go. We waited at least 7-8 minutes before anyone even acknowledged we were there. These youngsters should have a supervisor to keep them on their toes. One of the three workers, came outside to take a break and the counters still hadn’t been wiped down. One person making a vanilla shake still had about half of the blender full after pouring the milkshake cup full. There seemed to be a lot of product going down the drain! Be sure to enlarge the attached photos to appreciate the condition of the counters as well as the melted ice cream on the stainless steel edging in the ice cream cases. I will be going to the Ocean Bay Creamery from now on.
Restaurantji Recommends
This location is not open until 10:30. Went at 10:10 for a door dash delivery and the employees inside wouldn’t acknowledge us at all.
Always out of what's ordered via delivery services. Not very consistent
Drive through only is open, and they did not have any available flavors... After asking for the fourth choice and being told "sorry, that flavor is not available" without being told what was available, we left.
Terrible terrible service. I walked in and there were what I thought were three customers at the counter. After standing there for quite some time I realized they were friends of the girl working being the counter. They spent time talking, taking pictures and texting. After a very long long time the girl finally asked if I wanted some help. I gave her my order and she said they were out of it. Then, she giggled at her friends. If I could grade it a negative number I would.
Excellent service, happy girls working there. They talked to us like they had known us their entire life. Helped making the best decision on ice cream and yes you know it we got donuts ? as well. Great food, great service, clean store, happy people. We had a banana split without the banana due to their's was a little to brown for my liking. The boat was so full of the best syrup, nuts, pineapple, strawberries ?