Customers` Favorites
Customers` Favorites
“Panera is one of my go-to spots whenever I’m looking for a quick, fresh meal. Every visit has been a great experience. The food is always fresh, the bakery items are delicious, and there’s a great variety of options no matter what you’re in the mood for. The restaurant is clean, the staff is friendly, and the service is always efficient. Whether I’m grabbing breakfast, lunch, or just a coffee, Panera never disappoints. Definitely a place I’ll continue coming back to! 🥪🥗☕“
Customers` Favorites
“We had dinner here last night for a birthday. There were also about 6-7 other big parties eating this night. They had 2 chefs, 1 waitress and 1 bartender. While being short staffed, everyone was taken care of. The waitress never stopped, kept a smile on her face and helped everyone in a timely manner. The staff last night deserves a gold star! Thank you for keeping great attitudes despite the huge crowds and limited help.“
Customers` Favorites
“Delicious food, fast service, beautifully decorated interior, friendly staff, what else can I say?!“
Customers` Favorites
“Love the bluefin! This is a must try for Greenvilles restaurant scene“
Customers` Favorites
“When you visit a place so often you just know italian sausage will brighten your day. Eggplant with broccoli from the lighter plates menu is just right for the no leftovers people at the table. We also ordered some take home salads and fettuccine alfredo for lunch tomorrow.“
Customers` Favorites
“oatmeal raisin mixed berry cookies, and Neg the manager“
Customers` Favorites
“Love this place. Would recommend“
Customers` Favorites
“Update:
I am highly impressed with how this situation and we were handled. Shout out to Chris who is over 13 stores and made sure this became a teaching moment and a moment to sit down face to face with everyone involved. If only we could do this in the world we would be in a better place as the human race. Panera will not be losing us as customers and I'm sure all the stores he is over will find themselves better because of his leadership. I decided to keep the original review because how a company handle issues shows character and builds trust for the brand
THIS is what passes for “customer service” at Panera Bread on Woodruff Rd????
My husband walked in to pick up a PREPAID order of bagels for his job.This was an order he stepped in to grab because someone else couldn’t, and somehow ended up being treated like a suspect instead of a customer.
And let’s be very clear about how this unfolded:
The first employee he spoke to had no issue at all.
He gave the name, and everything was moving exactly as it should.
Then an older white female stepped in and suddenly everything changed.
Suddenly he was a “scammer.”
Suddenly he needed to “call the person who ordered it.”
Suddenly the proof in his hand wasn’t enough.
Same MAN DRESSED IN A SHIRT WITH THE COMPANY LOGO. Same order. Same proof.
Different reaction.
This handome, beautiful spirited, kind BLACK AND PUERTO RICAN man who always wants the best for everyone is a husband, father, grandfather, brother, uncle, nephew, cousin, grandson, friend, mentor, leader, a man of God, and a pastor. His reputation of service to others is phenomenal! He is the kind of man who speaks to everyone, holds doors for others, and will help a stranger without hesitation.
And even in that moment of being profiled over something already PAID FOR he did not get loud, did not get rude, did not become angry( how yall LOVE TO STEREOTYPE PEOPLE OF COLOR)
He bit his tongue! Stayed calm! Showed restraint!
And waited while your employee decided whether he was “worthy” of receiving an order that was already paid for!!!!
That right there is the problem.
Because when a man can do EVERYTHING right, come prepared, be respectful, be calm and YET STILL be treated like he doesn’t belong...
That’s not confusion.
That’s not policy.
That’s bias! That’s profiling! That’s racism!
Panera Bread please explain to us why did one employee see a customer, and another see a threat?
What kind of environment allows that kind of bias to show up so comfortably?
And what are you going to do to make sure this doesn’t keep happening?
Because today it was my husband a man who chose grace when he didn’t have to!
But let’s be clear 🗣🎙 HE SHOULD HAVE NEVER BEEN PUT IN THAT POSITION TO BEGIN WITH!
DO BETTER! BecAUSE HE DESERVES BETTER! WE ALL DO!
SICK OF IT!“
Customers` Favorites
“Kelly, at the drive-thru, makes my afternoons. She is literally the sweetest woman. There have been so many times where I'll come to pick up my lunch order, and the line will be so long, so she'll have me drive around front where she'll personally bring it out to me, so that I don't have to wait in the long drive-thru line. I don't mind waiting at all! But she always goes the extra mile for me, which is so much appreciated. I love coming to see her and always hope she's at the window.“
Customers` Favorites
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“Fast service! Love this local spot!“