“On Sunday, May 3rd 2026, I placed an online order early in the morning to be picked up at 11:30 AM. When I arrived at 11:25, the order was not yet ready, which I expected. The manager was apologetic though, because they didn't even have the order in their work queue at the time. Apparently, it had failed to print out the ticket. I told her I would be back shortly to get my sandwich. I walked next door and returned about 10 minutes later. They STILL had not started on my order. While I waited, I watched them make the sandwich, then realize they hadn't made it per instructions, and fix the issue. About 5 minutes later, the manager brought the order to the table, along with a coupon for a free sandwich. and THAT is how you keep customers. She understood that they had made a mistake and was proactive in keeping a customer happy. Obviously one of the best Jersey Mikes Managers out there.“
“I’ve recently started coming to Jersey mikes and their service has never disappointed me. Employees are very outgoing and they take pride in their work. They make the sandwiches to perfection every time. Definitely will continue coming here. One of my favorite locations!“