I placed an order online ahead of time, expecting a smooth pickup. When I arrived at the drive-thru, no one answered—after multiple attempts. So I pulled up to the window, only to find the restaurant completely empty. Windows wide open, no staff in sight. A random woman appeared, then immediately ducked into a corner and tried to hide. When I called out to her, she looked at me, said nothing, and casually walked to the front to start wiping down tables.
At this point, I parked and went inside, confused. She was still the only person visible in the entire place. I asked if they were closed—she said no, and continued cleaning without offering to help or take an order.
About five minutes later, two more employees finally emerged from the back. One of them—a man—walked to the front, glanced around, and just left the restaurant. The other lingered in the back, seemingly doing nothing, before slowly making her way up to the counter to finally ask what we wanted.
By this time, five more customers had come in—everyone clearly frustrated, waiting, being ignored, or dealing with delayed orders. The so-called “manager” said nothing helpful, barely acknowledged anyone, and muttered something under her breath before disappearing again.
Let me be clear: I ordered my food online at 4:00 p.m. and didn’t walk out until 4:45 p.m. Forty-five minutes for a mobile order at a supposedly staffed restaurant. This was, without a doubt, some of the worst customer service I’ve ever encountered.
And beyond that—the fact that the place was wide open with nobody at the front? That’s a safety issue. Anyone could have walked in and done whatever they wanted.
If you’re thinking about giving this place a shot despite the reviews, don’t. I wish I had taken them more seriously. Based on my experience, every single one of those negative reviews was likely spot on.
And after all of that, the food is disgusting and the order is wrong. SMH
Hazel Smart
Everytime I go there it's they not opening on time or the oil being cleaning or they opening 2 hours later
Red Hound
Garbage customer service u would get more business if u didn't have terrible people taking orders
Joe Trezevant
Don't ever order food from this place online!! They will still your money!! I placed an order online. The order status said complete and ready for pick-up. I arrive just to be told that they are not making anymore food. Guess they just don't want work (typical for their kind) I express that my order was online but that did not matter. I had to leave there without my food and without my money. Was Told that I have to apply for a refund on the app...well git tona certain point with that and then no response. Service will be zero star if it was an option...WILL NEVER RETURN TO THIS STORE AND WILL MAKE SURE TO TELL ANYONE WHO ASKS.
Alex Player
Placed a mobile order 30 minutes before I got there, front door was locked so I went through the drive thru. Was then told with an attitude it’s not ready, they don’t have any chicken, it will be a while AND I need to come inside anyways. Unlock the door?? It’s not my fault your opener wasn’t there on time and you’re just now opening at 12. Wasn’t offered a refund in person in stead told to get one online that will now take a week. I’ll take a little extra time and go down to the platt springs on next time
Christine Hall
Nobody answering the drive thru. Doors are locked. I think it's short staff. One person in and one person leaving out, while a older lady just doing all the work. Is the general manager even paying attention.
Candice Montgomery
The food be good it’s the customer service that needs to be addressed. Why can’t you place 2 orders in drive thru? Why aren’t mobile orders ready when customer arrives? Improvising when there should be food in cabinets during lunch time. Phone in hand with gloves on. Order taker on the phone while tending to customers. Get it together!!!
Leland Price
Sorriest service ever 1.5hrs to receive my drive thru order and they don't care if you have already paid bunch of sorry employees and management!!! Go Broke KFC!
Country’s Kin
Do not waste your time going here! Stopped by today and bought lunch for the family. 2 mashed potatoes and gravy for sides, both gravy’s had spilled into the paper bag and we had none to eat. Tried calling the location and of course no answer!!🤮🤦♂️ Will never stop there again, Zestos is right down the street and always has great service and better food!!
xChiizXChanx
Manager was rude, even if you order in the app to pick up through DT they force you to come inside.
Didn't get my cole slaw or any of my sauces on uber eats & they dont do any refunds now!
Atmosphere: 2
Food: 1
Service: 1
Cindy Smalls
Horrible chicken was blackened, burned
Atmosphere: 1
Food: 1
Service: 1
Intrigued Mind
Ordered online and my order was incorrect. I went back and Cam got my order straightened out with no hesitation. He was very respectful and professional. This is the type of employee kfc needs to keep. Thanks again Cam!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Regular Fries, Fried Chicken, 10 PC Saucy Nuggets
Robby Crumpton
Incompetent, lazy workers. That's all you need to know about this place!
Regina W
Excellent service, food is hot and well prepared. Ceiling is a mess-I wish the owner cared as much about this location as their staff carea about customer service and high quality products.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Famous Bowl, 3 PC Chicken Big Box
I placed an order online ahead of time, expecting a smooth pickup. When I arrived at the drive-thru, no one answered—after multiple attempts. So I pulled up to the window, only to find the restaurant completely empty. Windows wide open, no staff in sight. A random woman appeared, then immediately ducked into a corner and tried to hide. When I called out to her, she looked at me, said nothing, and casually walked to the front to start wiping down tables.
At this point, I parked and went inside, confused. She was still the only person visible in the entire place. I asked if they were closed—she said no, and continued cleaning without offering to help or take an order.
About five minutes later, two more employees finally emerged from the back. One of them—a man—walked to the front, glanced around, and just left the restaurant. The other lingered in the back, seemingly doing nothing, before slowly making her way up to the counter to finally ask what we wanted.
By this time, five more customers had come in—everyone clearly frustrated, waiting, being ignored, or dealing with delayed orders. The so-called “manager” said nothing helpful, barely acknowledged anyone, and muttered something under her breath before disappearing again.
Let me be clear: I ordered my food online at 4:00 p.m. and didn’t walk out until 4:45 p.m. Forty-five minutes for a mobile order at a supposedly staffed restaurant. This was, without a doubt, some of the worst customer service I’ve ever encountered.
And beyond that—the fact that the place was wide open with nobody at the front? That’s a safety issue. Anyone could have walked in and done whatever they wanted.
If you’re thinking about giving this place a shot despite the reviews, don’t. I wish I had taken them more seriously. Based on my experience, every single one of those negative reviews was likely spot on.
And after all of that, the food is disgusting and the order is wrong. SMH
Everytime I go there it's they not opening on time or the oil being cleaning or they opening 2 hours later
Garbage customer service u would get more business if u didn't have terrible people taking orders
Don't ever order food from this place online!! They will still your money!! I placed an order online. The order status said complete and ready for pick-up. I arrive just to be told that they are not making anymore food. Guess they just don't want work (typical for their kind) I express that my order was online but that did not matter. I had to leave there without my food and without my money. Was Told that I have to apply for a refund on the app...well git tona certain point with that and then no response. Service will be zero star if it was an option...WILL NEVER RETURN TO THIS STORE AND WILL MAKE SURE TO TELL ANYONE WHO ASKS.
Placed a mobile order 30 minutes before I got there, front door was locked so I went through the drive thru. Was then told with an attitude it’s not ready, they don’t have any chicken, it will be a while AND I need to come inside anyways. Unlock the door?? It’s not my fault your opener wasn’t there on time and you’re just now opening at 12. Wasn’t offered a refund in person in stead told to get one online that will now take a week. I’ll take a little extra time and go down to the platt springs on next time
Nobody answering the drive thru. Doors are locked. I think it's short staff. One person in and one person leaving out, while a older lady just doing all the work. Is the general manager even paying attention.
The food be good it’s the customer service that needs to be addressed. Why can’t you place 2 orders in drive thru? Why aren’t mobile orders ready when customer arrives? Improvising when there should be food in cabinets during lunch time. Phone in hand with gloves on. Order taker on the phone while tending to customers. Get it together!!!
Sorriest service ever 1.5hrs to receive my drive thru order and they don't care if you have already paid bunch of sorry employees and management!!! Go Broke KFC!
Do not waste your time going here! Stopped by today and bought lunch for the family. 2 mashed potatoes and gravy for sides, both gravy’s had spilled into the paper bag and we had none to eat. Tried calling the location and of course no answer!!🤮🤦♂️
Will never stop there again, Zestos is right down the street and always has great service and better food!!
Manager was rude, even if you order in the app to pick up through DT they force you to come inside.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Didn't get my cole slaw or any of my sauces on uber eats & they dont do any refunds now!
Atmosphere: 2
Food: 1
Service: 1
Horrible chicken was blackened, burned
Atmosphere: 1
Food: 1
Service: 1
Ordered online and my order was incorrect. I went back and Cam got my order straightened out with no hesitation. He was very respectful and professional. This is the type of employee kfc needs to keep. Thanks again Cam!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Regular Fries, Fried Chicken, 10 PC Saucy Nuggets
Incompetent, lazy workers. That's all you need to know about this place!
Excellent service, food is hot and well prepared. Ceiling is a mess-I wish the owner cared as much about this location as their staff carea about customer service and high quality products.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Famous Bowl, 3 PC Chicken Big Box
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