Mash potatoes and gravy had card board in it.very disappointing when you are ready to eat
Atmosphere: 3
Food: 1
Service: 3
USS Forbes
The chicken pot pie is here tastes like they should.
The one on Platt springs taste like dish soap all the time.
And the people are cool here. Be nice to them please.
Atmosphere: 5
Food: 5
Service: 5
Octavia Berry
I placed my order through drive thru for the $5 meal, large mashed potatoes and gravy with 2 biscuits. I received a large mashed potato, gravy with mashed potatoes in it, 2 biscuits and a used glove in the box. I tried to call the store several times with no answer. This is unsanitary, ridiculous and unacceptable. I wouldn't feed this food to a dog. After several attempts to contact store directly I'll contact just contact the health department.
Atmosphere: 1
Food: 1
Service: 1
Juliana Svg
It was not a bad experience.
Atmosphere: 3
Food: 3
Service: 3
Rebecca Cheeks
I am very disappointed. My chicken had almost no skin on it. And what skin it did have was soggy. I got the dessert poppers. Asked for strawberry got apple and they were soggy as well. The Mac and cheese was burnt like it was the bottom of the pan or something. KFC is the only chicken I like and my stomach can tolerate. Makes me rethink eating fried chicken from y'all anymore. But the cashier and other workers were great. Just not the quality of food I was expecting.
Atmosphere: 4
Food: 1
Service: 4
Timothy Hillian
I had the pleasure of watching “Yaya,” the shift leader at KFC, handle a very delicate situation with absolute class. An elderly customer was visibly upset about her order, and Yaya didn’t flinch. She kept a warm smile on her face, stayed respectful, and resolved the issue while maintaining her professionalism and dignity.
As someone who has spent 25 years in high-ticket sales, I recognize real talent when I see it — and I’d hire Yaya in a heartbeat. She’s got the calm, the confidence, and the customer service skills that can’t be taught.
KFC, you better promote this young lady fast — because if she’s available in September when my industry’s busy season starts, I’ll be calling her myself.
She’s a true asset to your brand.
Atmosphere: 5
Food: 5
Service: 5
Roger Brunson
Ordered an 8 piece chicken and when I got home I only had 6 pieces.
Atmosphere: 4
Food: 4
Service: 1
Dennis Davis
I placed an order online ahead of time, expecting a smooth pickup. When I arrived at the drive-thru, no one answered—after multiple attempts. So I pulled up to the window, only to find the restaurant completely empty. Windows wide open, no staff in sight. A random woman appeared, then immediately ducked into a corner and tried to hide. When I called out to her, she looked at me, said nothing, and casually walked to the front to start wiping down tables.
At this point, I parked and went inside, confused. She was still the only person visible in the entire place. I asked if they were closed—she said no, and continued cleaning without offering to help or take an order.
About five minutes later, two more employees finally emerged from the back. One of them—a man—walked to the front, glanced around, and just left the restaurant. The other lingered in the back, seemingly doing nothing, before slowly making her way up to the counter to finally ask what we wanted.
By this time, five more customers had come in—everyone clearly frustrated, waiting, being ignored, or dealing with delayed orders. The so-called “manager” said nothing helpful, barely acknowledged anyone, and muttered something under her breath before disappearing again.
Let me be clear: I ordered my food online at 4:00 p.m. and didn’t walk out until 4:45 p.m. Forty-five minutes for a mobile order at a supposedly staffed restaurant. This was, without a doubt, some of the worst customer service I’ve ever encountered.
And beyond that—the fact that the place was wide open with nobody at the front? That’s a safety issue. Anyone could have walked in and done whatever they wanted.
If you’re thinking about giving this place a shot despite the reviews, don’t. I wish I had taken them more seriously. Based on my experience, every single one of those negative reviews was likely spot on.
And after all of that, the food is disgusting and the order is wrong. SMH
Hazel Smart
Everytime I go there it's they not opening on time or the oil being cleaning or they opening 2 hours later
Garbage customer service u would get more business if u didn't have terrible people taking orders
Joe Trezevant
Don't ever order food from this place online!! They will still your money!! I placed an order online. The order status said complete and ready for pick-up. I arrive just to be told that they are not making anymore food. Guess they just don't want work (typical for their kind) I express that my order was online but that did not matter. I had to leave there without my food and without my money. Was Told that I have to apply for a refund on the app...well git tona certain point with that and then no response. Service will be zero star if it was an option...WILL NEVER RETURN TO THIS STORE AND WILL MAKE SURE TO TELL ANYONE WHO ASKS.
Alex Player
Placed a mobile order 30 minutes before I got there, front door was locked so I went through the drive thru. Was then told with an attitude it’s not ready, they don’t have any chicken, it will be a while AND I need to come inside anyways. Unlock the door?? It’s not my fault your opener wasn’t there on time and you’re just now opening at 12. Wasn’t offered a refund in person in stead told to get one online that will now take a week. I’ll take a little extra time and go down to the platt springs on next time
Christine Hall
Nobody answering the drive thru. Doors are locked. I think it's short staff. One person in and one person leaving out, while a older lady just doing all the work. Is the general manager even paying attention.
Candice Montgomery
The food be good it’s the customer service that needs to be addressed. Why can’t you place 2 orders in drive thru? Why aren’t mobile orders ready when customer arrives? Improvising when there should be food in cabinets during lunch time. Phone in hand with gloves on. Order taker on the phone while tending to customers. Get it together!!!
Burn up fries
Food: 2
Mash potatoes and gravy had card board in it.very disappointing when you are ready to eat
Atmosphere: 3
Food: 1
Service: 3
The chicken pot pie is here tastes like they should.
The one on Platt springs taste like dish soap all the time.
And the people are cool here. Be nice to them please.
Atmosphere: 5
Food: 5
Service: 5
I placed my order through drive thru for the $5 meal, large mashed potatoes and gravy with 2 biscuits. I received a large mashed potato, gravy with mashed potatoes in it, 2 biscuits and a used glove in the box. I tried to call the store several times with no answer. This is unsanitary, ridiculous and unacceptable. I wouldn't feed this food to a dog. After several attempts to contact store directly I'll contact just contact the health department.
Atmosphere: 1
Food: 1
Service: 1
It was not a bad experience.
Atmosphere: 3
Food: 3
Service: 3
I am very disappointed. My chicken had almost no skin on it. And what skin it did have was soggy. I got the dessert poppers. Asked for strawberry got apple and they were soggy as well. The Mac and cheese was burnt like it was the bottom of the pan or something. KFC is the only chicken I like and my stomach can tolerate. Makes me rethink eating fried chicken from y'all anymore. But the cashier and other workers were great. Just not the quality of food I was expecting.
Atmosphere: 4
Food: 1
Service: 4
I had the pleasure of watching “Yaya,” the shift leader at KFC, handle a very delicate situation with absolute class. An elderly customer was visibly upset about her order, and Yaya didn’t flinch. She kept a warm smile on her face, stayed respectful, and resolved the issue while maintaining her professionalism and dignity.
As someone who has spent 25 years in high-ticket sales, I recognize real talent when I see it — and I’d hire Yaya in a heartbeat. She’s got the calm, the confidence, and the customer service skills that can’t be taught.
KFC, you better promote this young lady fast — because if she’s available in September when my industry’s busy season starts, I’ll be calling her myself.
She’s a true asset to your brand.
Atmosphere: 5
Food: 5
Service: 5
Ordered an 8 piece chicken and when I got home I only had 6 pieces.
Atmosphere: 4
Food: 4
Service: 1
I placed an order online ahead of time, expecting a smooth pickup. When I arrived at the drive-thru, no one answered—after multiple attempts. So I pulled up to the window, only to find the restaurant completely empty. Windows wide open, no staff in sight. A random woman appeared, then immediately ducked into a corner and tried to hide. When I called out to her, she looked at me, said nothing, and casually walked to the front to start wiping down tables.
At this point, I parked and went inside, confused. She was still the only person visible in the entire place. I asked if they were closed—she said no, and continued cleaning without offering to help or take an order.
About five minutes later, two more employees finally emerged from the back. One of them—a man—walked to the front, glanced around, and just left the restaurant. The other lingered in the back, seemingly doing nothing, before slowly making her way up to the counter to finally ask what we wanted.
By this time, five more customers had come in—everyone clearly frustrated, waiting, being ignored, or dealing with delayed orders. The so-called “manager” said nothing helpful, barely acknowledged anyone, and muttered something under her breath before disappearing again.
Let me be clear: I ordered my food online at 4:00 p.m. and didn’t walk out until 4:45 p.m. Forty-five minutes for a mobile order at a supposedly staffed restaurant. This was, without a doubt, some of the worst customer service I’ve ever encountered.
And beyond that—the fact that the place was wide open with nobody at the front? That’s a safety issue. Anyone could have walked in and done whatever they wanted.
If you’re thinking about giving this place a shot despite the reviews, don’t. I wish I had taken them more seriously. Based on my experience, every single one of those negative reviews was likely spot on.
And after all of that, the food is disgusting and the order is wrong. SMH
Everytime I go there it's they not opening on time or the oil being cleaning or they opening 2 hours later
Restaurantji Recommends
Garbage customer service u would get more business if u didn't have terrible people taking orders
Don't ever order food from this place online!! They will still your money!! I placed an order online. The order status said complete and ready for pick-up. I arrive just to be told that they are not making anymore food. Guess they just don't want work (typical for their kind) I express that my order was online but that did not matter. I had to leave there without my food and without my money. Was Told that I have to apply for a refund on the app...well git tona certain point with that and then no response. Service will be zero star if it was an option...WILL NEVER RETURN TO THIS STORE AND WILL MAKE SURE TO TELL ANYONE WHO ASKS.
Placed a mobile order 30 minutes before I got there, front door was locked so I went through the drive thru. Was then told with an attitude it’s not ready, they don’t have any chicken, it will be a while AND I need to come inside anyways. Unlock the door?? It’s not my fault your opener wasn’t there on time and you’re just now opening at 12. Wasn’t offered a refund in person in stead told to get one online that will now take a week. I’ll take a little extra time and go down to the platt springs on next time
Nobody answering the drive thru. Doors are locked. I think it's short staff. One person in and one person leaving out, while a older lady just doing all the work. Is the general manager even paying attention.
The food be good it’s the customer service that needs to be addressed. Why can’t you place 2 orders in drive thru? Why aren’t mobile orders ready when customer arrives? Improvising when there should be food in cabinets during lunch time. Phone in hand with gloves on. Order taker on the phone while tending to customers. Get it together!!!
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