There's a woman on the phone who provides terrible service to Hispanic people. I'm very unhappy with the way she treats us and I'd like her to be reprimanded.
Atmosphere: 1
Food: 5
Service: 1
如若萤飞
Worst experience ever…The staff who took orders was super impolite…never go back and highly NOT recommend!
Atmosphere: 1
Service: 1
Que' Allen
Went there at 10:11am and no one ever can to the drive through. Went ran my errand then can back at 10:46 and they still didn't come to the drive thru. I went to go in and a lady that appears to be in manager clothing said that they were closed. While she was scrolling on her phone. I asked what time they opened she said well technically they are open but the cook is late and they dont have anything ready. Keep in mind I looked up what time they opened before I even went. As a manager it baffles me that she didn't step in and cook what needed to be done so that the store could opening on time. Instead she was sitting down on her phone. Wow. Not the first bad experience I had from this location just this week. I went 2 other times and it was just as bad. Long wait times. Far longer than any other KFC I go to. I get the same thing everytime. I try to give a place a few times before I write them off but that did it for me.
T Wash
The food is always good. Only thing the wait is long & they never have extra crispy chicken.
Atmosphere: 3
Food: 4
Service: 4
Trina Lawrence
Waited 20 minutes only to be told that the cashier never placed our order.
Service: 1
Shavonne Singletary
I was so impressed I had to leave a review, something I rarely do. The customer service was top notch and the food came out fast, hot and fresh. Within the last couple years fast food places have become so slack, not being managed right and employees have the worst, attitude, customer service and the food hardly comes out fresh. West Columbia kfc, thank you for your hospitality.
Atmosphere: 5
Food: 5
Service: 5
Steven Williamson
Yaya provided excellent customer service today during a busy lunch hour. She was definitely the glue that was holding the staff together. I was truly impressed by her! She made sure every customer was taken care of with specialized attention. She had a smile on her face and didn't rush anyone. Keep up the good work, Yaya! Your are great at customer service!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cole Slaw, Regular Fries
Sleekdrifter69
Terrible service , the staff was rude & shouldn't be employed by this establishment. We ordered a pot pie through drive through & after paying was told it would take 14 mins. My mom worked for kfc before & we know it only takes 14 mins to make. So they didnt start preparing from the moment we ordered. They waited til we paid , furthermore because of this delay when its supposed to be ( fast food ) we asked for a refund & were given a negative attitude because of so. If your going to choose a job , choose to do your job. Don't be miserable with what YOU chose.
Atmosphere: 1
Food: 1
Service: 1
Jane Moody
3 piece tender meal was outstanding. I usually skip the biscuit,but this one was too beautiful to throw out. Best biscuit!! You have to request butter for biscuit.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cole Slaw, 12 PC Tenders Only
Candace Young
DISGUSTING. Messed our whole order up, down to the drink. Worker was walking around in the back with a piece of chicken hanging out of his mouth while prepping food. That’s probably where all the fresh chicken went because ours was old, rubbery, tasted like oil and cold. The tenders were dam near the size of the chicken fry’s from Burger King. Fry’s were also cold and tasted like oil. The girl at the window had an attitude, asked for a ranch and she acted like she was paying out her own pocket for it. By far the worse KFC experience we’ve ever encountered.
Placed an order at 5:10 on the app. The app said my food was ready before I got to the restaurant. When I went inside to get it, it wasn't on the pickup shelf. I told the cashier I had placed an online order and she printed off a ticket with what I'm assuming was my order. About 15 minutes later, the cashier asked me what I ordered. Told her I ordered a 2 piece white meat meal and a chicken sandwich. She went to the back and then said they were waiting on white meat. Mind you, several other customers have received orders during this time, including one person who ordered two 12 piece family meals. After several more minutes, a different employee asked what I ordered and then went to the back to start working on it. She then tells me they only have extra crispy white meat and no original recipe, which is what I ordered. I told her that was fine cause I would have taken pretty much anything at this point. She gets my 2 piece meal a few minutes later but still no sandwich. I got that a couple minutes later and walked out at 6:00, 50 minutes(!) after I ordered. Didn't receive an apology or any explanation from any of the employees about the ridiculous wait time. All around embarrassing, KFC needs to shut this location down and put it out of its misery.
Atmosphere: 1
Food: 3
Service: 1
Erika Lockwood
My boyfriend loves this KFC. He says the other ones are not as good.
Ramon Gil
Had a great chicken pot pie
Atmosphere: 5
Food: 5
Service: 5
Stephanie Schwenker
This KFC is the most horrible existing KFC in the planet I don't even see how the darn thing stays in business they're always closing up for no reason they're always messing food up they take your points don't have the food don't replace it no one ever replaces the call and whenever contacts you makes it right no one even cares they just let these people just do whatever they want whenever they want treat customers however they want I don't understand why KFC just don't go out of business if all they're going to do is hire all these rap people that just don't do their job they'd go out of their way sitting in the dark playing on their telephones rather than to actually do their job and take customers and the sad thing is the manager will probably tell him that they're great probably give them a promotion because obviously they're just as crazy if they're the ones hiring these people! If there was a negative star available I would give you negative 100 that's how awful this place is and I can bet you a manager still won't contact me and this will be like the 50th time I've complained and I've never got a call back never received anything to make anything right they've taken my points didn't give me my food no one ever cares no one ever cares!
There's a woman on the phone who provides terrible service to Hispanic people. I'm very unhappy with the way she treats us and I'd like her to be reprimanded.
Atmosphere: 1
Food: 5
Service: 1
Worst experience ever…The staff who took orders was super impolite…never go back and highly NOT recommend!
Atmosphere: 1
Service: 1
Went there at 10:11am and no one ever can to the drive through. Went ran my errand then can back at 10:46 and they still didn't come to the drive thru. I went to go in and a lady that appears to be in manager clothing said that they were closed. While she was scrolling on her phone. I asked what time they opened she said well technically they are open but the cook is late and they dont have anything ready. Keep in mind I looked up what time they opened before I even went. As a manager it baffles me that she didn't step in and cook what needed to be done so that the store could opening on time. Instead she was sitting down on her phone. Wow. Not the first bad experience I had from this location just this week. I went 2 other times and it was just as bad. Long wait times. Far longer than any other KFC I go to. I get the same thing everytime. I try to give a place a few times before I write them off but that did it for me.
The food is always good. Only thing the wait is long & they never have extra crispy chicken.
Atmosphere: 3
Food: 4
Service: 4
Waited 20 minutes only to be told that the cashier never placed our order.
Service: 1
I was so impressed I had to leave a review, something I rarely do. The customer service was top notch and the food came out fast, hot and fresh. Within the last couple years fast food places have become so slack, not being managed right and employees have the worst, attitude, customer service and the food hardly comes out fresh. West Columbia kfc, thank you for your hospitality.
Atmosphere: 5
Food: 5
Service: 5
Yaya provided excellent customer service today during a busy lunch hour. She was definitely the glue that was holding the staff together. I was truly impressed by her! She made sure every customer was taken care of with specialized attention. She had a smile on her face and didn't rush anyone. Keep up the good work, Yaya! Your are great at customer service!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cole Slaw, Regular Fries
Terrible service , the staff was rude & shouldn't be employed by this establishment. We ordered a pot pie through drive through & after paying was told it would take 14 mins. My mom worked for kfc before & we know it only takes 14 mins to make. So they didnt start preparing from the moment we ordered. They waited til we paid , furthermore because of this delay when its supposed to be ( fast food ) we asked for a refund & were given a negative attitude because of so. If your going to choose a job , choose to do your job. Don't be miserable with what YOU chose.
Atmosphere: 1
Food: 1
Service: 1
3 piece tender meal was outstanding. I usually skip the biscuit,but this one was too beautiful to throw out. Best biscuit!! You have to request butter for biscuit.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cole Slaw, 12 PC Tenders Only
DISGUSTING. Messed our whole order up, down to the drink. Worker was walking around in the back with a piece of chicken hanging out of his mouth while prepping food. That’s probably where all the fresh chicken went because ours was old, rubbery, tasted like oil and cold. The tenders were dam near the size of the chicken fry’s from Burger King. Fry’s were also cold and tasted like oil. The girl at the window had an attitude, asked for a ranch and she acted like she was paying out her own pocket for it. By far the worse KFC experience we’ve ever encountered.
Restaurantji Recommends
Placed an order at 5:10 on the app. The app said my food was ready before I got to the restaurant. When I went inside to get it, it wasn't on the pickup shelf. I told the cashier I had placed an online order and she printed off a ticket with what I'm assuming was my order. About 15 minutes later, the cashier asked me what I ordered. Told her I ordered a 2 piece white meat meal and a chicken sandwich. She went to the back and then said they were waiting on white meat. Mind you, several other customers have received orders during this time, including one person who ordered two 12 piece family meals. After several more minutes, a different employee asked what I ordered and then went to the back to start working on it. She then tells me they only have extra crispy white meat and no original recipe, which is what I ordered. I told her that was fine cause I would have taken pretty much anything at this point. She gets my 2 piece meal a few minutes later but still no sandwich. I got that a couple minutes later and walked out at 6:00, 50 minutes(!) after I ordered. Didn't receive an apology or any explanation from any of the employees about the ridiculous wait time. All around embarrassing, KFC needs to shut this location down and put it out of its misery.
Atmosphere: 1
Food: 3
Service: 1
My boyfriend loves this KFC. He says the other ones are not as good.
Had a great chicken pot pie
Atmosphere: 5
Food: 5
Service: 5
This KFC is the most horrible existing KFC in the planet I don't even see how the darn thing stays in business they're always closing up for no reason they're always messing food up they take your points don't have the food don't replace it no one ever replaces the call and whenever contacts you makes it right no one even cares they just let these people just do whatever they want whenever they want treat customers however they want I don't understand why KFC just don't go out of business if all they're going to do is hire all these rap people that just don't do their job they'd go out of their way sitting in the dark playing on their telephones rather than to actually do their job and take customers and the sad thing is the manager will probably tell him that they're great probably give them a promotion because obviously they're just as crazy if they're the ones hiring these people! If there was a negative star available I would give you negative 100 that's how awful this place is and I can bet you a manager still won't contact me and this will be like the 50th time I've complained and I've never got a call back never received anything to make anything right they've taken my points didn't give me my food no one ever cares no one ever cares!
Service: 1
Burn up fries
Food: 2
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