Arby's
$ • Fast Food
Hours:
1620 Cambell St, Rapid City
(605) 341-3811
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Their staff could really work on their customer service and stop arguing and lying to customers. When a sauce isn't wanted on a sandwich, limited time only or not that should be honored not argued and lied about saying it's "company policy" that the sauce cannot be taken off a sandwich. All fast food restaurants honor removing sauce or veggies on an item, the only reason it wouldn't be able to be done is if it's like the chicken pecan salad and it's all mixed together but sandwiches...read full review
customer service needs help. I know every where is short staffed. the lady with purple hair was visibly upset you could hear cuss. I had asked for sauces when I placed the order. looked in bag NO NAPKINS OR SAUCE. I asked for them . she hot irritated because I Asked for napkins. go figure . than asked for the sauce. I thought it was common sense to put napkins in the bag or even give a receipt. didn't dare ask for that.
I placed my order in the drive-through. A person taking my order repeated it back to me. It was correct. When I got to the window, the lady at the window repeated an order that was not mine. I told her that it wasn't mine and told her what I had ordered. She was confused. I again told her what I had ordered. She called the manager over. The manager leaned over and told me that she was being tired of
being screamed at all day long and that I didn't have to scream and she would...read full review
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 11AM - 9:30PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Arby's offers a variety of delicious sandwiches, including the limited-time fish sandwich, roast beef and cheddar, and the new Elk burger. Their sliders are also a popular choice, paired with curly fries and refreshing lemonades. The restaurant stands out from other fast food chains by using real meat and introducing new menu items. Customers often find the restaurant clean, updated, and convenient, with friendly staff that make you feel welcomed. Service is generally fast and accurate, whether dining in or ordering online. However, some customers have experienced issues like receiving only half a large order of fries, which can be disappointing. Additionally, some have noticed inconsistent soda quality, with drinks sometimes lacking proper carbonation or syrup. Overall, the location is considered decent, with a consistent average experience, and the staff's friendliness and the quality of food are often appreciated.