Took over 30 minutes for order, staff could be better
Atmosphere: 2
Food: 3
Service: 1
Colby Engel
Whated a plain daily double got a everything daily double second time in one week.
Atmosphere: 1
Food: 1
Service: 1
Kelsea Pontius
I don’t think my husband or I have EVER gotten an order all the way right at this location. So frustrating especially when you leave and don’t see the mess up until home. Most of the time it’s as simple as extra pickles and we get none or no pickles and they put on tons. There are other things too, but it just seems like every time we go to this location, there is something wrong.
Malaki Dakota
I gave the benefit of doubt the first 2 times cause it was rush hour but now im pissed. I ordered a happy meal, 10 peice nuggets, 2 no salt fries(s,m) a large mango smoothie and a large lemonade tea. I was missing the toy and fri out of my happy meal, the fires were cold and salted, the smoothie wasnt a large it was medium that wasnt even full, I didnt get any sauces or straws. I ordered $40 worth of food and you guys failed at your job. I tried to call the store to let a manager know about this mistake and no one answered the 3 times I called. Im dont with this store, I always have problem from this specific store and its ridiculous. I will be letting corporate know about this as well cause I know the old corporate boss wouldn't allow this treatment so the new one better not too.
Atmosphere: 1
Food: 2
Service: 1
Tianna Engel
Ordered a simple 2 cheeseburger meal but I wanted them just with the cheese. At the windows they got the order correct on the receipt but the ticket for the burgers said ONLY ketchup, mayonnaise, and cheese. I dont know if they gave me the wrong food or if they just can't read but it was totally wrong.
Atmosphere: 1
Food: 1
Service: 1
tanmanwink
There was no meat on my sandwich when I got home. This McDonald's has to be the most poorly ran business I have ever went to.
Update. I gave them another shot and ordered through the app and waited 30 minutes in the drive thru for them to tell me at the window that there system won't let them put my order through, so they basically told me to leave. I will never be back here. This McDonald's will be shut down soon with how poor the management is
Atmosphere: 1
Food: 1
Service: 1
Andre Truitt
I had came through the drive thru and placed an order. I received my order incorrect. It was just one item. I called the store and instantly a manager named McKenzee picked up. It was later in the evening but she answered the phone with a joy, that caught me off guard. I told her what had happened. She told me to come down. Her and the staff took care of me quickly. She was refreshing to talk to. I will continue to give this location my business because of mangers like her. The employees there are awesome too!
Atmosphere: 5
Food: 5
Service: 5
Spooky Noun
It shouldn’t be that hard to check before you hand me a bag. There have been so many occasions where I get the wrong food, from crew to even their managers. Also it shouldn’t be hard to check whether the tea is sweet. Another issue this place seems to consistently have. Granted I don’t always get the order messed up, sometimes I do get my over sugared tea, but it’s been often enough that it’s not excusable anymore. This is aimed towards the morning and night crew, more so morning side. To long didn’t read: actually check before handing out random stuff and stop giving me an unsweetened tea when I ordered sweet.
Atmosphere: 2
Food: 1
Service: 1
Jessica McGaa
When doing a mobile order I usually get my food right away. But lately they have been behind and always never have food ready and it's a 5 to 10 minute wait. I wouldn't mind but when doing a mobile order ahead of time you would think it would be ready when the app says your location to the store.
Atmosphere: 1
Food: 3
Service: 1
That guy that travels a bit
Waited 21 minutes for our food, but it was correct, fresh and staff was nice.
November 13th, 2025. Garbage everywhere. Dirty tables. Closed kiosks. Employees playing and having fun in the back. Do yourself a favor and use the drive-thru.
Atmosphere: 1
Food: 3
Service: 5
Jason Dvorak
Not bad, not great. Manager seemed angry about their slow drive through times. Update: I have no ideas what struggles this Location is dealing with, but whoever is running this place has no idea what they’re doing
Kay Jones
My husband and I drive out of our way several times a week just to go to this McDonald's. The service, the food is always perfect. The sweetest lady takes our order a lot, her name is Shay. She is so kind to us. I just can't say enough good things about Shay and the Manager. Daily we hear him praising the employees. You're all amazing, thank you for making our day🤗
Atmosphere: 5
Food: 5
Service: 5
Matthew
Worst McDonald's in Rapid City. 60% of the time they get my order wrong. Sometimes it even takes an hour to get my order. Its the closest one to where I live and they often take forever to get an order done. More then likely they will forget something, I understand people are only human, but as often as they mess up, the ones in town are more worth actually going too. One time my wife ordered a Mcflurry for our daughter and they forgot it in our order, so she had to go in and get in and get it from them. They tried handing her a mostly melted slop that was seeping through the cup. So she had to tell them to remake it. Which took like another 20 minutes for a dumb ice cream.
As I said this is the worst McDonald's in town. I swear there is something wrong with their management.
Atmosphere: 1
Food: 3
Service: 1
christopher campbell
9/21/2025 The food and service was good but the manager on duty at around 10 a.m. was yelling the whole time, just being a real nuisance and making it hard to enjoy my meal in peace.
Took over 30 minutes for order, staff could be better
Atmosphere: 2
Food: 3
Service: 1
Whated a plain daily double got a everything daily double second time in one week.
Atmosphere: 1
Food: 1
Service: 1
I don’t think my husband or I have EVER gotten an order all the way right at this location. So frustrating especially when you leave and don’t see the mess up until home. Most of the time it’s as simple as extra pickles and we get none or no pickles and they put on tons. There are other things too, but it just seems like every time we go to this location, there is something wrong.
I gave the benefit of doubt the first 2 times cause it was rush hour but now im pissed.
I ordered a happy meal, 10 peice nuggets, 2 no salt fries(s,m) a large mango smoothie and a large lemonade tea.
I was missing the toy and fri out of my happy meal, the fires were cold and salted, the smoothie wasnt a large it was medium that wasnt even full, I didnt get any sauces or straws.
I ordered $40 worth of food and you guys failed at your job.
I tried to call the store to let a manager know about this mistake and no one answered the 3 times I called.
Im dont with this store, I always have problem from this specific store and its ridiculous. I will be letting corporate know about this as well cause I know the old corporate boss wouldn't allow this treatment so the new one better not too.
Atmosphere: 1
Food: 2
Service: 1
Ordered a simple 2 cheeseburger meal but I wanted them just with the cheese. At the windows they got the order correct on the receipt but the ticket for the burgers said ONLY ketchup, mayonnaise, and cheese. I dont know if they gave me the wrong food or if they just can't read but it was totally wrong.
Atmosphere: 1
Food: 1
Service: 1
There was no meat on my sandwich when I got home. This McDonald's has to be the most poorly ran business I have ever went to.
Update. I gave them another shot and ordered through the app and waited 30 minutes in the drive thru for them to tell me at the window that there system won't let them put my order through, so they basically told me to leave. I will never be back here. This McDonald's will be shut down soon with how poor the management is
Atmosphere: 1
Food: 1
Service: 1
I had came through the drive thru and placed an order. I received my order incorrect. It was just one item. I called the store and instantly a manager named McKenzee picked up. It was later in the evening but she answered the phone with a joy, that caught me off guard. I told her what had happened. She told me to come down. Her and the staff took care of me quickly. She was refreshing to talk to. I will continue to give this location my business because of mangers like her. The employees there are awesome too!
Atmosphere: 5
Food: 5
Service: 5
It shouldn’t be that hard to check before you hand me a bag. There have been so many occasions where I get the wrong food, from crew to even their managers. Also it shouldn’t be hard to check whether the tea is sweet. Another issue this place seems to consistently have. Granted I don’t always get the order messed up, sometimes I do get my over sugared tea, but it’s been often enough that it’s not excusable anymore.
This is aimed towards the morning and night crew, more so morning side.
To long didn’t read: actually check before handing out random stuff and stop giving me an unsweetened tea when I ordered sweet.
Atmosphere: 2
Food: 1
Service: 1
When doing a mobile order I usually get my food right away. But lately they have been behind and always never have food ready and it's a 5 to 10 minute wait. I wouldn't mind but when doing a mobile order ahead of time you would think it would be ready when the app says your location to the store.
Atmosphere: 1
Food: 3
Service: 1
Waited 21 minutes for our food, but it was correct, fresh and staff was nice.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
November 13th, 2025. Garbage everywhere. Dirty tables. Closed kiosks. Employees playing and having fun in the back. Do yourself a favor and use the drive-thru.
Atmosphere: 1
Food: 3
Service: 5
Not bad, not great. Manager seemed angry about their slow drive through times.
Update: I have no ideas what struggles this Location is dealing with, but whoever is running this place has no idea what they’re doing
My husband and I drive out of our way several times a week just to go to this McDonald's. The service, the food is always perfect. The sweetest lady takes our order a lot, her name is Shay. She is so kind to us. I just can't say enough good things about Shay and the Manager. Daily we hear him praising the employees.
You're all amazing, thank you for making our day🤗
Atmosphere: 5
Food: 5
Service: 5
Worst McDonald's in Rapid City. 60% of the time they get my order wrong. Sometimes it even takes an hour to get my order. Its the closest one to where I live and they often take forever to get an order done. More then likely they will forget something, I understand people are only human, but as often as they mess up, the ones in town are more worth actually going too. One time my wife ordered a Mcflurry for our daughter and they forgot it in our order, so she had to go in and get in and get it from them. They tried handing her a mostly melted slop that was seeping through the cup. So she had to tell them to remake it. Which took like another 20 minutes for a dumb ice cream.
As I said this is the worst McDonald's in town. I swear there is something wrong with their management.
Atmosphere: 1
Food: 3
Service: 1
9/21/2025 The food and service was good but the manager on duty at around 10 a.m. was yelling the whole time, just being a real nuisance and making it hard to enjoy my meal in peace.
Atmosphere: 1
Food: 5
Service: 5
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