Kickback jacks

1139 Franck St, Alcoa
(865) 273-5710

Recent Reviews

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Chris G.

Food was great and fresh. Very quick! Our server was very nice and quick to check on us. Everyone was just friendly and overall atmosphere is why we keep coming back.

Atmosphere: 5

Food: 5

Service: 5

Vicki Bailey

Ate there tonight, had the worst Cuban sandwich I have ever had.

Atmosphere: 3

Food: 3

Service: 5

Lilie Manes

Fun atmosphere, great food, extraordinary server named Jaxon!(1428) Jaxon was friendly, attentive, helpful and efficient. The ribs and sirloin steaks were perfection. The fish and chips have to be the best I’ve ever had!!! Sides were delicious.

Atmosphere: 5

Food: 5

Service: 5

Andrew Bridenbaker

I think this place could be great but the front end of a restaurant can't be an after thought. The hostess didn't seem like she was interested as she couldn't be bothered to do anything but give us a annoyed look to both our greeting and our goodbye (both of which we had to initiate). She seemed genuinely bothered by something and I hope she gets whatever was on her mind settled. Our server was pretty attentive but she got impatient when we were boxing our leftovers. I'm not sure what that was about. Maybe unhappy employees?This was our fourth visit and I think last. You can spend less somewhere else for the same kind fare, and actually feel welcome, in many other restaurants in the area.

Atmosphere: 2

Food: 3

Service: 2

Sarah Hinchey

Everything about our visit was wonderful! The food - absolutely fantastic! The ribs were SO good, along with everything else. But the best part was our server, Heaven. She was beyond welcoming. She checked on us multiple times to ensure we had everything we needed and we're satisfied. We will definitely be back, and will be asking to sit in her section. All in all, the best experience!

Atmosphere: 5

Food: 5

Service: 5

dave birkholz

We have been there multiple times over the last two years and have yet to be disappointed. The food is always good and served hot. Have to have the firecracker shrimp!! There are a lot of TVs so we can always watch the game we want.

Atmosphere: 4

Food: 5

Service: 5

Karen Underwood

Great food, excellent service, no wait time but it was thru the week, and cool atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Lance Chugg

Tasty! Large salad! Pepsi products! Nice people! Clean! Sports!

Atmosphere: 5

Food: 5

Service: 5

James Buckley

Not had a bad meal or bad service here yet. Highly recommend visiting this spot if you’re looking for something that’s a guaranteed win. 🏆

Atmosphere: 5

Food: 5

Service: 5

Suzie Townsend

The surf and turf is excellent. Maddie was our server . What a sweetheart, super personable, very attentive. Thank you Maddie!!

Atmosphere: 5

Food: 5

Service: 5

Sarah Guy

My husband could not eat his food due to preparing it wrong. They offered to change the bun or make a new one.
He was done and would not eat anything else. I did not want to eat with him watching me. We had water to drink. We did not eat anything. We got up and left. The manager chased us out in the parking lot and said we ordered the food and had to pay for our food. He said it was my husband's option not to have the food corrected. By the time we walked back in to pay, he had at least taken my husband's meal off but it insisted we pay for my food that I did not eat and left on the table. The manager was rude, condescending and lacked customer focus. We will not be back .Anyone that chases someone out into the parking lot for food that was prepared wrong and was not eaten needs to be fired.

Service: 1

justin guy

Made me and my wife's food wrong and still insisted on making us pay for food that we did not eat.

Atmosphere: 1

Food: 1

Service: 1

Ann

Food was ok. Waitress was very nice. But the two dragon ladies at the hostess stand need to learn some professionalism and how to smile!

Atmosphere: 4

Food: 3

Service: 4

Elizabeth Tinch

Service wasn’t great and the food is even worse. It’s also so insanely loud in there with the tvs and music playing. I also ended up sending my food back.

Atmosphere: 1

Food: 1

Service: 1

Chad Moses

Was a Great experience!!
Will go Back again!

Atmosphere: 5

Food: 5

Service: 5

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