Shoku Japanese Steak House

The food is amazing, the best Japanese food around in my honest opinion. The service is great, our waitress was perfect.

Atmosphere: 5

Food: 5

Service: 5

I will be going back! The atmosphere was amazing the food was fantastic and the waitress she was an absolute gem. I have never experienced a Japanese restaurant like this. I would highly suggest going and trying them if you haven't.

Atmosphere: 5

Food: 5

Service: 5

Excellent meal. Exactly what you'd expect, but done really well. Super sweet and attentive server. Large portion. We are pleased.

Atmosphere: 4

Food: 5

Service: 5

Usually, I have no problem with Shoku. But today, my crab rangoons are EMPTY… all of them…. I dont know what happened but it’s a very sad lunch day.

Atmosphere: 5

Food: 2

Service: 5

Shoku in Blountville has been going downhill for quite some time, but today was by far the worst. I waited a HOUR for a to go order they said would be ready in 30 minutes. They didn't care, they didn't offer me anything for the inconvenience. The staff member told me to have a nice day when I complained, dismissing my time they wasted. It was very disrespectful.

While I am there waiting I ran into some of my friends. They go up to pay with their receipts and because the party was over eight they were charged a gratuity fee of 20%, which did not surprise me. But on top of that fee there was a $.53 hospitality fee. When I asked what that fee was for, the cashier said it was the fee the system charged to use it. Not the credit card use fee but the fee there internal system charges to use a Point of Sale System. How is that fair to the customer? We are already struggling to even go out to eat, let alone get more fees added to our bills.

Bottom line-Shoku has been less and less customer service oriented for a long time but now they have lost my business entirely and I hope my friends also. No customer should have to wait a hour for a to go order from a business who doesn't care they wasted your time nor should you be charged because that business chooses to use a POS system.

So if you do decide to go there be prepared for high prices, an additional .53 cents and possibly a really long wait followed by the kind of customer service that told me to NEVER RETURN.

Atmosphere: 1

Food: 3

Service: 1

Food was very good.

Atmosphere: 4

Food: 4

Service: 3

Have went three times once ate no problems great food. Second came mid day couldn’t eat because an odd time they close. Third time came at 8:39 and was turned away because they close at 9. If you want to close early close early. I’ll never be back too much of a hassle

Atmosphere: 1

Food: 5

Service: 1

Waitress Jena was so kind, she made sure we had all we needed, we need more waitresses with her sweetness.

Atmosphere: 5

Food: 5

Service: 5

Delicious food.

Atmosphere: 4

Food: 5

Service: 5

Haven’t been in a long time, their prices have gone up a lot. I ordered off the kids menu because I can’t eat that much. Was told by the waitress that the manager said adults can NOT order off the kids menu but they would let me this time but not anymore. Won’t be going back.

Atmosphere: 3

Food: 4

Service: 4

Shoku is one of our favorite places! Cooked to order, but fast with service. Portions are generous and the food always tastes great! Try the soup - it’s way better than most!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carrots, Sesame Chicken, Fried Rice

Great atmosphere and staff is always friendly even at their busiest times. Much appreciation to the staff and the food is great!

Atmosphere: 5

Food: 5

Service: 5

Great food and people! Plus, they get us in and out in good timing!

Atmosphere: 5

Food: 5

Service: 5

Best food and service is outstanding. Excellent establishment. Bring your family out and enjoy wonderful tasting food.

Atmosphere: 5

Food: 5

Service: 5

I get the soba or a combo plate every weekend. The food is fresh and delicious. The staff are amazing. So glad I found Shoku!

Atmosphere: 5

Food: 5

Service: 5