I ordered a warm brownie sundae but was given a frozen solid brownie. I told the guy at the register the brownie was frozen. His response was “I didn’t make it”. Lovely. His coworker came up and said “you have to ask for the brownie to be warmed”. I was confused because it’s literally called a warm brownie sundae and said as much and the kid rolled his eyes and said I’ll make you another one since it’s such a big deal. Rude. The brownie was still frozen when they gave me the second one but at the point I was too annoyed to complain again.
Atmosphere: 1
Food: 1
Service: 1
Renae H
Got 3 regular scoops today 1.31.24 but didn'tget the 31% off discount. I told the clerk I had the 31% off in the app. They asked me to pay $9. I asked if that was with the 31% off and they said yes it was. So that means my 3 scoops are $12 without any discount?! That's $4/scoop!! I don't think I was given the discount even though I asked for it multiple times. If I DID get the discount, those prices are too high to go back again. Teach your kids percentages so they know if they are getting ripped off or not. My chocolate and peanut butter scoops tasted like chocolate, peanut butter, mint, and coconut. Not a good flavor mix if you ask me.
Food: 3
Service: 1
Patrick Mattioli
Continently located and great service. Lots of flavors of ice cream. Their product is delicious as always, the classic BP taste. The employee was friendly and provided great service.Good place for a quick bite.Dietary restrictions: Not much infoKid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DIY Sundae Kit
Christie Piper
Went in for another quart of my favorite flavor....I will be sad to see cookie monster go..... friendly staff and quick service. Will definitely return!!
Deanna Oliver
Lillee is my favorite person at this location. She has outstanding customer service and is always pleasant. I love her!
Howie Wood
This was a complete joke. I called wanting a cake and was told that they only had one size, so reluctantly I ordered it, but when I tried to pay for it over the phone the worker told me it was to difficult for her to do over the phone to just pay for it when I came in. This should have been my first red flag. I went into the store at my appointed time to just sit around and wait for service while one person ahead of me was being waited on while the other workers sat around in the back looking at their phones and sharing post. I know this because I got to watch and listen to them for 32min. Finally after the person in front of me was waited on and the worker waiting on them checked their phone and replied to a couple of messages it was my turn. To my amazement I found out my cake was not ready nor did they know if I paid for it or not??? I asked for the managers name and the worker gave me the name of a Island in France. I just had to laugh out loud and asked her again their name and then was told that the manager travels a lot so it would not do any good to call. This all happened 9/9/23 so please be aware if you are wanting competent customer service do not go to this store.
Teresia Newton (Let's Talk)
Friendly service, delicious options for everyone, clean and welcoming inside the building.
Justin Wolfe
We were walking in 15 mins before closing and the employees ran to the door to lock me and my two kids out. One 6 year old and one 9. Very unprofessional.
Roy Gayton
Great place and I appreciate the staff. I had to treat the team for doing such a great job. I'm sure we'll be there again soon.
M M.
Love the ice cream. Been going to this location on Signal Mtn Blvd for years. Staff always nice but lately they seem to be pushy about adding a tip at the drive thru. With large milkshakes already like $9 with tax, I find it rude to feel shamed into tipping each time I order a milkshake at the drive thru. After 3 times of this happening, I've decided to stop going to this location.
Been a while since I pulled back up to this place. Yet again does not disappoint, love the flavors and the theme of the store, great employees definitely coming back soon!
John P.
They charge exorbitantly for scoops of ice cream while giving me half scoops. Maybe they thought I wouldn't notice. The ice cream is good but I probably won't be going back.
makayla cornelius
I came at 9:50 and they were fully closed what is the point of having your time till 10 if you aren’t staying open for it
Jeannie O.
Love the nutty coconut. This store was. Ice and clean. Friendly service and hospitable.
mel west
I wish I could leave no stars, not only is the ice cream absolutely disgusting, but we paid 8 dollars for 2 one scoop ice cream cones if that what you call it, not only was the scoop the TINIEST scoop I've ever seen, the cone that was about the size of my pinky was completely empty. I cannot believe anyone would go here
I ordered a warm brownie sundae but was given a frozen solid brownie. I told the guy at the register the brownie was frozen. His response was “I didn’t make it”. Lovely. His coworker came up and said “you have to ask for the brownie to be warmed”. I was confused because it’s literally called a warm brownie sundae and said as much and the kid rolled his eyes and said I’ll make you another one since it’s such a big deal. Rude. The brownie was still frozen when they gave me the second one but at the point I was too annoyed to complain again.
Atmosphere: 1
Food: 1
Service: 1
Got 3 regular scoops today 1.31.24 but didn'tget the 31% off discount. I told the clerk I had the 31% off in the app. They asked me to pay $9. I asked if that was with the 31% off and they said yes it was. So that means my 3 scoops are $12 without any discount?! That's $4/scoop!! I don't think I was given the discount even though I asked for it multiple times. If I DID get the discount, those prices are too high to go back again. Teach your kids percentages so they know if they are getting ripped off or not. My chocolate and peanut butter scoops tasted like chocolate, peanut butter, mint, and coconut. Not a good flavor mix if you ask me.
Food: 3
Service: 1
Continently located and great service. Lots of flavors of ice cream. Their product is delicious as always, the classic BP taste. The employee was friendly and provided great service.Good place for a quick bite.Dietary restrictions: Not much infoKid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DIY Sundae Kit
Went in for another quart of my favorite flavor....I will be sad to see cookie monster go..... friendly staff and quick service. Will definitely return!!
Lillee is my favorite person at this location. She has outstanding customer service and is always pleasant. I love her!
This was a complete joke. I called wanting a cake and was told that they only had one size, so reluctantly I ordered it, but when I tried to pay for it over the phone the worker told me it was to difficult for her to do over the phone to just pay for it when I came in. This should have been my first red flag. I went into the store at my appointed time to just sit around and wait for service while one person ahead of me was being waited on while the other workers sat around in the back looking at their phones and sharing post. I know this because I got to watch and listen to them for 32min. Finally after the person in front of me was waited on and the worker waiting on them checked their phone and replied to a couple of messages it was my turn. To my amazement I found out my cake was not ready nor did they know if I paid for it or not??? I asked for the managers name and the worker gave me the name of a Island in France. I just had to laugh out loud and asked her again their name and then was told that the manager travels a lot so it would not do any good to call. This all happened 9/9/23 so please be aware if you are wanting competent customer service do not go to this store.
Friendly service, delicious options for everyone, clean and welcoming inside the building.
We were walking in 15 mins before closing and the employees ran to the door to lock me and my two kids out. One 6 year old and one 9. Very unprofessional.
Great place and I appreciate the staff. I had to treat the team for doing such a great job. I'm sure we'll be there again soon.
Love the ice cream. Been going to this location on Signal Mtn Blvd for years. Staff always nice but lately they seem to be pushy about adding a tip at the drive thru. With large milkshakes already like $9 with tax, I find it rude to feel shamed into tipping each time I order a milkshake at the drive thru. After 3 times of this happening, I've decided to stop going to this location.
Restaurantji Recommends
Been a while since I pulled back up to this place. Yet again does not disappoint, love the flavors and the theme of the store, great employees definitely coming back soon!
They charge exorbitantly for scoops of ice cream while giving me half scoops. Maybe they thought I wouldn't notice. The ice cream is good but I probably won't be going back.
I came at 9:50 and they were fully closed what is the point of having your time till 10 if you aren’t staying open for it
Love the nutty coconut. This store was. Ice and clean. Friendly service and hospitable.
I wish I could leave no stars, not only is the ice cream absolutely disgusting, but we paid 8 dollars for 2 one scoop ice cream cones if that what you call it, not only was the scoop the TINIEST scoop I've ever seen, the cone that was about the size of my pinky was completely empty. I cannot believe anyone would go here