Came here for dinner around 7:30 on a Monday. When we walked in no employees were to be seen by the time we got to the register to employees came out and let us know that they did not have any burger meat. Five Guys BURGERS and fries should not be running out of burgers.
Food: 1
Service: 1
Jaime navarrete manciila
The best burger
Atmosphere: 5
Food: 5
Service: 5
Oscar Fernandez
Food and service were good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Burger
Windy Michelle
This place has really gone downhill the last 3-4 months or so. We used to eat here multiple times a week most of last year. We just went for the 2st time in a month and a half, because we haven't been having good experiences, and again we were disappointed. The staff is less than friendly, they got our order wrong on both burgers, and the lettuce on my burger was soggy and disgusting. It's very disappointing because this used to be our favorite spot.
Atmosphere: 1
Food: 2
Service: 1
Rebecca DeBord
I placed an order with Uber Eats. They sent 4 different drivers to the Broad Street location. I finally cancelled the order because something seemed off. Finally, Uber reached out to me to say the restaurant was closed. When I called to place an order, they answered the phone. The party on the 5guys phone hung up on me. I guess they have all the customers they need. Never again.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Behnke
Best burgers and toppings. Service is great and always a lot of fries!
Atmosphere: 5
Food: 5
Service: 5
AnnMarie Payne
Very pricey for a burger!!! For 1 regular cheese burger, small fry and drink $20.88. ALL priced separately.
Wish the food matched how I was treated. Great staff, horrible food. And I don’t know why, but the homeless love this place. They will not leave the front of it. Cussing and stuff. Not a family environment
Atmosphere: 5
Food: 1
Service: 5
Bruce Griffin
If you're not already going to be in this area going to an attraction, parking is likely going to be a nightmare. I can almost always find a space in this area eventually, just be prepared for it to not be easy. Otherwise everything about this place is just fine.
Atmosphere: 5
Food: 5
Service: 5
d
The food and service are always great here. I love Five Guys, despite its prices. But the main reason I write is out of a concern for the safety of customers and staff.
At least the last 4-5 times I have been to the Broad St. location, there has been at least one homeless person hanging out somewhere in the store. Usually the worst that happens is they ask for your leftovers, but the last time, a man was sitting at the closest table to the door with his belongings strewn all over the table, including an open sleeping bag which I had to step around on my way out of the store. He immediately got up from the table and got behind us in line and then for whatever he ordered, if he actuallyordered anything. I was with my daughter, and we had planned to eat there, but this guy made her so uncomfortable she preferred to take ieat at home.
And the whole reason I stood waiting for the food in the waiting area instead of at a table that last time I was there (within the last couple weeks) was because the time I was there before that, a man who was in line in front of us when we arrived got out of line while pretending to take a call, fiddled with the peanuts behind us while we ordered, and stole our food when it got called while I was in the restroom.
The kind staff immediately re-made the order for me to their credit, and it is always service with a smile from them. I write this though in part out of concern for them, however, as while there are 4-6 people usally on shift, most if not all of them lately have been rather small women who would have trouble subduing an adult male threat if one of these characters ever decided to be even more aggressive.
Needless to say I won't bring my daughter into this store again.
Atmosphere: 1
Food: 5
Service: 5
Patti Cato
Slow to acknowledge I was even there and then took them longer than expected to finish the order
Atmosphere: 3
Food: 5
Service: 3
Chris Christensen
Ordered the smallest cheeseburger, chocolate & banana shake and fries. All were great...and the fry quantity...more than I could eat. Service was fast, food hot and fixed as ordered. The only issue was most of the tables were dirty-- though someone did arrive shortly to bus them. Corner location on a busy street, so access by foot or paid parking lot.
not very tasty. burgers are small
Atmosphere: 2
Food: 1
Service: 1
Came here for dinner around 7:30 on a Monday. When we walked in no employees were to be seen by the time we got to the register to employees came out and let us know that they did not have any burger meat. Five Guys BURGERS and fries should not be running out of burgers.
Food: 1
Service: 1
The best burger
Atmosphere: 5
Food: 5
Service: 5
Food and service were good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Burger
This place has really gone downhill the last 3-4 months or so. We used to eat here multiple times a week most of last year. We just went for the 2st time in a month and a half, because we haven't been having good experiences, and again we were disappointed. The staff is less than friendly, they got our order wrong on both burgers, and the lettuce on my burger was soggy and disgusting. It's very disappointing because this used to be our favorite spot.
Atmosphere: 1
Food: 2
Service: 1
I placed an order with Uber Eats. They sent 4 different drivers to the Broad Street location. I finally cancelled the order because something seemed off. Finally, Uber reached out to me to say the restaurant was closed. When I called to place an order, they answered the phone. The party on the 5guys phone hung up on me. I guess they have all the customers they need. Never again.
Atmosphere: 1
Food: 1
Service: 1
Best burgers and toppings. Service is great and always a lot of fries!
Atmosphere: 5
Food: 5
Service: 5
Very pricey for a burger!!! For 1 regular cheese burger, small fry and drink $20.88. ALL priced separately.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger
nice food
Atmosphere: 3
Food: 4
Service: 3
Can't pick up the phone
Restaurantji Recommends
Wish the food matched how I was treated. Great staff, horrible food. And I don’t know why, but the homeless love this place. They will not leave the front of it. Cussing and stuff. Not a family environment
Atmosphere: 5
Food: 1
Service: 5
If you're not already going to be in this area going to an attraction, parking is likely going to be a nightmare. I can almost always find a space in this area eventually, just be prepared for it to not be easy. Otherwise everything about this place is just fine.
Atmosphere: 5
Food: 5
Service: 5
The food and service are always great here. I love Five Guys, despite its prices. But the main reason I write is out of a concern for the safety of customers and staff.
At least the last 4-5 times I have been to the Broad St. location, there has been at least one homeless person hanging out somewhere in the store. Usually the worst that happens is they ask for your leftovers, but the last time, a man was sitting at the closest table to the door with his belongings strewn all over the table, including an open sleeping bag which I had to step around on my way out of the store. He immediately got up from the table and got behind us in line and then for whatever he ordered, if he actuallyordered anything. I was with my daughter, and we had planned to eat there, but this guy made her so uncomfortable she preferred to take ieat at home.
And the whole reason I stood waiting for the food in the waiting area instead of at a table that last time I was there (within the last couple weeks) was because the time I was there before that, a man who was in line in front of us when we arrived got out of line while pretending to take a call, fiddled with the peanuts behind us while we ordered, and stole our food when it got called while I was in the restroom.
The kind staff immediately re-made the order for me to their credit, and it is always service with a smile from them. I write this though in part out of concern for them, however, as while there are 4-6 people usally on shift, most if not all of them lately have been rather small women who would have trouble subduing an adult male threat if one of these characters ever decided to be even more aggressive.
Needless to say I won't bring my daughter into this store again.
Atmosphere: 1
Food: 5
Service: 5
Slow to acknowledge I was even there and then took them longer than expected to finish the order
Atmosphere: 3
Food: 5
Service: 3
Ordered the smallest cheeseburger, chocolate & banana shake and fries. All were great...and the fry quantity...more than I could eat. Service was fast, food hot and fixed as ordered. The only issue was most of the tables were dirty-- though someone did arrive shortly to bus them. Corner location on a busy street, so access by foot or paid parking lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Large Fries
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