Salad was brown. Potato skins and chicken tenders over cooked! My salmon was excellent but my husband's burger was horrible!They definitely need new cooks or to make orders fresh!Very disappointing!We stopped going there about 3 years ago because it got so bad....guess it's no different.It used to be one of our favorite restaurants!
Cedrillia Benford
If I could give it a 0 I would . Very unprofessional staff. I order chicken tenders , fries and Mac and cheese . They bought me my plate with some rice up under some of my food . It looked like old rice . The Mac and cheese looked like somebody leftovers food . Please do not eat here !! Very nasty of them !)
NaTasha Christian
Rachel was an amazing server. She was prompt. She was very nice and personable while being professional. My boyfriend really enjoyed his pork chops and dated his god was delicious. Rachel suggested a chicken bowl, which was really good. We enjoyed our time at O’Charley’s and will be coming back again very soon.
B H
Food was good. Seated immediately. Healthy options available. Chelsea was great.
Jacobia D.
Just horrible, cold food, wrong order and the service was worst. The restaurant was not busy but the waitress was either tired or didn't care. She didn't write down the order and it took forever to receive beverages. The orders were wrong. She never brought our salads and the food delivered was not edible. We paid the $53 bill, left the cold food and tip. I have had great experiences at O'Charley's but this location needs to improve.
Bonhom52
We selected O’Charleys as it was conveniently across the street from our hotel. We had never eaten at an O’Charleys restaurant. We were returning home to Canada from Florida. The restaurant was clean and staff were very friendly and accommodating. Our server (Mary Beth) was very new (she admitted to us) and a little nervous. But she was extremely friendly and efficient. If she was unsure about anything, she reconfirmed with us. The food was well prepared and hot. We had a burger, southern chicken, beer and wine.
christopher lewandowski
Waited 15 minutes at table to be acknowledged. Server said I will be with you shortly. After another 12 minutes I left. I understand that resturants are short staffed but could I at least have a water or take my order. I don't know if the food is any good because I left. My wife and son stayed 5 minutes longer and still no service. I will never go to O'Charley's again as this was my first and last time. And this is the only review I have ever written. You can only blame the pandemic for so long.
Jack Cook
I was at one of the hotels close by and came in for dinner. Staff and the server were super friendly. Food was out very quickly and was well prepared. Not much else you can ask for. Would definitely come back when back in town.
Deandria Nelson
Omg I wish I could leave negative stars. So I ordered the 9oz. Bayou salmon Togo. I should have checked my order before I left because omg the shrimp were burnt, salmon was dried out and over cooked, and I didn’t even get my sides. This is after waiting an additional 30 minutes for my food. I’ve attached a photo of what was supposed to by the shrimp.
Kt S.
could've definitely been better I got the shrimp, crab bites, broccoli and slaw everything had a weird taste. my boyfriend said his Mac and cheese was weird too. the peach & apple cobbler don't waste your time on it. 72$ door dash order with a 10$ tip and I wasn't happy with anything buttt the rolls were good I hate giving bad reviews but I hope it helps you guys do something different!
During Covid, I would have given this restaurant 2 or 3 stars. The quality of food had gone way down, and the wait was long and the service was extremely slow. Some of that was due to low staffing, and some was just due to incompetency. We visited recently and had an overall pleasant experience. The food quality is up, and Bianca was an excellent, attentive server. However, this time, like the past several visits, our meal has been soured by the strong smell of smoke. We’ve had servers that reek of cigarette smoke. And the last three visits, we were seated nearer the bar and overtaken by employees smoking right outside the door. This weekend, another server left the door cracked and smoked right outside the door, ruining the rest of our meal. Then, she came back inside and went straight to handling a table’s food and drinks without washing her hands. That is disgusting. There needs to be a much more removed area for smoking, far from dining, and proper hygiene procedures in place. This restaurant seems to be on an upward trajectory, and keeping it clean and decently classy would go a long way.
Natasha Fancher
Keri was an excellent waitress. She got us extra butter, made my peach tea exactly the way I like it, and was so fast and friendly. O’Charley’s bread isn’t as good as it used to be, but at least it was fresh. The Tuesday tender meal was pretty decent value, considering the cost of food nowadays; three out of the four us ordered it.
PPR2025
Great service! Pleasant staff!! Recommend the Cajun chicken pasta! We always like coming here and will be back !
k_pelfrey
Shawn is AMAZING. Made the best Margarita I have ever had. We will definitely be back and request Shawn! Thanks so much for the hard work you gave along with the awesome manager and rest of the staff. Nothing but good things to say!
Laugesen01
My wife and I dined here, for our 3rd or 4th time over the years, on a road trip.The waitress was friendly but very new. She had o check to confirm the "happy hour" time, of which about 30 minutes remained. tt The beer and cocktails we ordered were listed at $5 and $3 respectively. She asked if I wanted my soup and salad before my steak entree. I asked for soup before, salad with. Bread was delivered, then the drinks, then the entrees. I reminded the waitress, and as "happy hour" had about 5 minutes remaining, ordered wine ($4, happy hour price) and another cocktail. The salad came, but "they're working on your soup." Working? I nibbled the steak (quite tasty), as it cooled waiting for the wine . The cocktail was in the works. The tortilla soup arrived--lukewarm to cold. Then the cocktail. I had thought to order dessert but was tired of waiting. We bagged up the leftovers, including the cocktail switched into a to-go water cup (!). The bill came. All drinks at the regular price except the wine. Huh? "Well, the cocktail order came in after happy hour" What? At my obvious disappointment, the waitress retreated to the absent manager who in compensation provided 10% discounts on our entrees (not counting up-charges for add-ons). for a grand discount of $2.10. Hmm, had I been charged the proper happy hour prices, the discount would have been $4.98. On top of all this, the hotel had given us a 10% card. I decided not to push further for that 10% which would apply toward the entire meal. What might you tip for this meal (total $61.84, incl. tx.) ? "Good luck in your next job?"
Salad was brown. Potato skins and chicken tenders over cooked! My salmon was excellent but my husband's burger was horrible!They definitely need new cooks or to make orders fresh!Very disappointing!We stopped going there about 3 years ago because it got so bad....guess it's no different.It used to be one of our favorite restaurants!
If I could give it a 0 I would . Very unprofessional staff. I order chicken tenders , fries and Mac and cheese . They bought me my plate with some rice up under some of my food . It looked like old rice . The Mac and cheese looked like somebody leftovers food . Please do not eat here !! Very nasty of them !)
Rachel was an amazing server. She was prompt. She was very nice and personable while being professional. My boyfriend really enjoyed his pork chops and dated his god was delicious. Rachel suggested a chicken bowl, which was really good. We enjoyed our time at O’Charley’s and will be coming back again very soon.
Food was good. Seated immediately. Healthy options available. Chelsea was great.
Just horrible, cold food, wrong order and the service was worst. The restaurant was not busy but the waitress was either tired or didn't care. She didn't write down the order and it took forever to receive beverages. The orders were wrong. She never brought our salads and the food delivered was not edible. We paid the $53 bill, left the cold food and tip. I have had great experiences at O'Charley's but this location needs to improve.
We selected O’Charleys as it was conveniently across the street from our hotel. We had never eaten at an O’Charleys restaurant. We were returning home to Canada from Florida. The restaurant was clean and staff were very friendly and accommodating. Our server (Mary Beth) was very new (she admitted to us) and a little nervous. But she was extremely friendly and efficient. If she was unsure about anything, she reconfirmed with us. The food was well prepared and hot. We had a burger, southern chicken, beer and wine.
Waited 15 minutes at table to be acknowledged. Server said I will be with you shortly. After another 12 minutes I left. I understand that resturants are short staffed but could I at least have a water or take my order. I don't know if the food is any good because I left. My wife and son stayed 5 minutes longer and still no service. I will never go to O'Charley's again as this was my first and last time. And this is the only review I have ever written. You can only blame the pandemic for so long.
I was at one of the hotels close by and came in for dinner. Staff and the server were super friendly. Food was out very quickly and was well prepared. Not much else you can ask for. Would definitely come back when back in town.
Omg I wish I could leave negative stars. So I ordered the 9oz. Bayou salmon Togo. I should have checked my order before I left because omg the shrimp were burnt, salmon was dried out and over cooked, and I didn’t even get my sides. This is after waiting an additional 30 minutes for my food. I’ve attached a photo of what was supposed to by the shrimp.
could've definitely been better I got the shrimp, crab bites, broccoli and slaw everything had a weird taste. my boyfriend said his Mac and cheese was weird too. the peach & apple cobbler don't waste your time on it. 72$ door dash order with a 10$ tip and I wasn't happy with anything buttt the rolls were good I hate giving bad reviews but I hope it helps you guys do something different!
Restaurantji Recommends
During Covid, I would have given this restaurant 2 or 3 stars. The quality of food had gone way down, and the wait was long and the service was extremely slow. Some of that was due to low staffing, and some was just due to incompetency. We visited recently and had an overall pleasant experience. The food quality is up, and Bianca was an excellent, attentive server. However, this time, like the past several visits, our meal has been soured by the strong smell of smoke. We’ve had servers that reek of cigarette smoke. And the last three visits, we were seated nearer the bar and overtaken by employees smoking right outside the door. This weekend, another server left the door cracked and smoked right outside the door, ruining the rest of our meal. Then, she came back inside and went straight to handling a table’s food and drinks without washing her hands. That is disgusting. There needs to be a much more removed area for smoking, far from dining, and proper hygiene procedures in place. This restaurant seems to be on an upward trajectory, and keeping it clean and decently classy would go a long way.
Keri was an excellent waitress. She got us extra butter, made my peach tea exactly the way I like it, and was so fast and friendly. O’Charley’s bread isn’t as good as it used to be, but at least it was fresh. The Tuesday tender meal was pretty decent value, considering the cost of food nowadays; three out of the four us ordered it.
Great service! Pleasant staff!! Recommend the Cajun chicken pasta! We always like coming here and will be back !
Shawn is AMAZING. Made the best Margarita I have ever had. We will definitely be back and request Shawn! Thanks so much for the hard work you gave along with the awesome manager and rest of the staff. Nothing but good things to say!
My wife and I dined here, for our 3rd or 4th time over the years, on a road trip.The waitress was friendly but very new. She had o check to confirm the "happy hour" time, of which about 30 minutes remained. tt The beer and cocktails we ordered were listed at $5 and $3 respectively. She asked if I wanted my soup and salad before my steak entree. I asked for soup before, salad with. Bread was delivered, then the drinks, then the entrees. I reminded the waitress, and as "happy hour" had about 5 minutes remaining, ordered wine ($4, happy hour price) and another cocktail. The salad came, but "they're working on your soup." Working? I nibbled the steak (quite tasty), as it cooled waiting for the wine . The cocktail was in the works. The tortilla soup arrived--lukewarm to cold. Then the cocktail. I had thought to order dessert but was tired of waiting. We bagged up the leftovers, including the cocktail switched into a to-go water cup (!). The bill came. All drinks at the regular price except the wine. Huh? "Well, the cocktail order came in after happy hour" What? At my obvious disappointment, the waitress retreated to the absent manager who in compensation provided 10% discounts on our entrees (not counting up-charges for add-ons). for a grand discount of $2.10. Hmm, had I been charged the proper happy hour prices, the discount would have been $4.98. On top of all this, the hotel had given us a 10% card. I decided not to push further for that 10% which would apply toward the entire meal. What might you tip for this meal (total $61.84, incl. tx.) ? "Good luck in your next job?"