The only reason why I only gave 4 stars is, I ordered a large Chicken Livers and when I got home and started to eat them, they were hard as a rock and not edible! I didn't go back because I tossed out the receipt at the KFC, but I really wanted Chicken Livers because I was craving them because I hadn't been able to eat for almost a week due to an illness! I asked the employee if they could make them fresh and I explained why, she was very nice and didn't charge me and made good on my original purchase! That's good customer service in my opinion!
Atmosphere: 5
Food: 3
Service: 5
Evan Lapinski
Food is consistent. Service was excellent. You get a lot of food for the money.
Atmosphere: 3
Food: 4
Service: 5
Jeana W
Service was horrible. I didn't get what I ordered, I won't be back to this location. I've never had that bad of service
Atmosphere: 1
Food: 1
Service: 1
Amber Hartness
Did not receive the correct order. 2nd time being here and same thing happened over the span of 2 years. Service is horrible. Was told to come in to pick up mobile order cause it wasn't ready yet they still cant get it right.
Atmosphere: 1
Food: 1
Service: 1
Brian Crowden
Slow, cant give everything thats supposed to come with your order. Then they want you to drive back and get the rest 😆 at the price of the food and the inconvenience, they should doordash it
Atmosphere: 1
Food: 1
Service: 1
Patti Goldsbury
I placed an online order to be delivered. I received an email just stating it had been canceled and to contact KFC. I did and they told me it was stolen and I would have to contact doordash. This made no sense to me as I assumed that KFC is the one who would be be paid for my order. Apparently making another order for me was not an option either according to the person I spoke with. The employee I spoke to was rude, unwilling to listen and argumentative. Since she did not like what I was trying to convey to her she simply hung up on me. very poor customer service and I would not recommend
Service: 1
Samantha Burchfield
Food is good but customer service needs more training. I ordered bbq chicken tenders to eat on lunch break at work - didn’t give me any silverware so now I’m gonna have to eat it w my fingers. 🙄
Tony Ledford
The food quality is not what it used to be. I worked there as a teenager and the quality of the food was great. Tonight my family and I got chicken that was dried out like it was cooked yesterday. It's a shame you can't get a decent meal at KFC anymore.
Atmosphere: 3
Food: 2
Service: 3
Maria Strozier
Since KFC joined Upside i been wanting to try them again and really been needing some fried chicken livers, so i went through drive thru and got some. They're meh. Not nearly as good as they used to be, and you would have thought there would have been a little more for $7.50 , but to be fair I did eat one while I was driving, but still. ☹️☹️
Atmosphere: 3
Food: 3
Service: 4
Sarita Norwood
Attempted to pick up 2 different Uber eats orders at different times neither one of the orders were ready had a wait time of at least 10 minutes. The workers were too worried about the parking lot for some reason and their wasn’t even 3 cars in the parking lot.
I placed an order today at 4:23 for a 6:00 delivery, the order was picked up at 5:23 and delivered until 6:13, 50 minutes to deliver some food 5 miles away is unacceptable, I called the restaurant to talk to the manager and was to it's not their problem, talk to the deliver service, I didn’t pick the delivery service that was done by the restaurant not me, their response is unacceptable
Food: 2
Service: 1
Felice Elizondo
Cold food and didn’t do my order correctly
Atmosphere: 1
Food: 1
Service: 1
Diana Chapman (Dianasaurus Rex)
Just stopped at this place because my 10-year-old daughter had to use the bathroom so bad. The manager who was very rude informed us that the bathroom was for customers only and forced us to buy a $2 coke before we could even use their bathroom. I hope it was worth losing an entire family's business over. Plus the bathroom was disgusting in this establishment is not even worth taking the $2 Coke. I left it on the counter.
Atmosphere: 1
Food: 1
Service: 1
CATHLEEN
I used the app and got $5 off my order, and I tried the Spicy Chicken Sandwich I have been wanting to try. After going through drive thru and pick it up and stopping in a parking lot to eat the Sandwhich and Nuggets with fries. I was pleasantly surprised. The Nuggets I had never had before, and when I tried them with the sauce, I was very happy. Then I took a bite of the Spicy Chicken sandwich and OMGosh it was amazing. I will have to say it was the best chicken sandwich I have ever had out at any fast food or sit-down restaurant. Plus, the price was even better. I went here on August 22, 2025, around 2ish pm. Trust me, we will be coming back for more of this chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
Blu Naylor
I was greeted immediately walking in, and the food was hot and good!
The only reason why I only gave 4 stars is, I ordered a large Chicken Livers and when I got home and started to eat them, they were hard as a rock and not edible! I didn't go back because I tossed out the receipt at the KFC, but I really wanted Chicken Livers because I was craving them because I hadn't been able to eat for almost a week due to an illness! I asked the employee if they could make them fresh and I explained why, she was very nice and didn't charge me and made good on my original purchase! That's good customer service in my opinion!
Atmosphere: 5
Food: 3
Service: 5
Food is consistent. Service was excellent. You get a lot of food for the money.
Atmosphere: 3
Food: 4
Service: 5
Service was horrible. I didn't get what I ordered, I won't be back to this location. I've never had that bad of service
Atmosphere: 1
Food: 1
Service: 1
Did not receive the correct order. 2nd time being here and same thing happened over the span of 2 years. Service is horrible. Was told to come in to pick up mobile order cause it wasn't ready yet they still cant get it right.
Atmosphere: 1
Food: 1
Service: 1
Slow, cant give everything thats supposed to come with your order. Then they want you to drive back and get the rest 😆 at the price of the food and the inconvenience, they should doordash it
Atmosphere: 1
Food: 1
Service: 1
I placed an online order to be delivered. I received an email just stating it had been canceled and to contact KFC. I did and they told me it was stolen and I would have to contact doordash. This made no sense to me as I assumed that KFC is the one who would be be paid for my order. Apparently making another order for me was not an option either according to the person I spoke with. The employee I spoke to was rude, unwilling to listen and argumentative. Since she did not like what I was trying to convey to her she simply hung up on me. very poor customer service and I would not recommend
Service: 1
Food is good but customer service needs more training. I ordered bbq chicken tenders to eat on lunch break at work - didn’t give me any silverware so now I’m gonna have to eat it w my fingers. 🙄
The food quality is not what it used to be. I worked there as a teenager and the quality of the food was great.
Tonight my family and I got chicken that was dried out like it was cooked yesterday.
It's a shame you can't get a decent meal at KFC anymore.
Atmosphere: 3
Food: 2
Service: 3
Since KFC joined Upside i been wanting to try them again and really been needing some fried chicken livers, so i went through drive thru and got some. They're meh. Not nearly as good as they used to be, and you would have thought there would have been a little more for $7.50 , but to be fair I did eat one while I was driving, but still. ☹️☹️
Atmosphere: 3
Food: 3
Service: 4
Attempted to pick up 2 different Uber eats orders at different times neither one of the orders were ready had a wait time of at least 10 minutes. The workers were too worried about the parking lot for some reason and their wasn’t even 3 cars in the parking lot.
Atmosphere: 3
Service: 1
Restaurantji Recommends
I placed an order today at 4:23 for a 6:00 delivery, the order was picked up at 5:23 and delivered until 6:13, 50 minutes to deliver some food 5 miles away is unacceptable, I called the restaurant to talk to the manager and was to it's not their problem, talk to the deliver service, I didn’t pick the delivery service that was done by the restaurant not me, their response is unacceptable
Food: 2
Service: 1
Cold food and didn’t do my order correctly
Atmosphere: 1
Food: 1
Service: 1
Just stopped at this place because my 10-year-old daughter had to use the bathroom so bad. The manager who was very rude informed us that the bathroom was for customers only and forced us to buy a $2 coke before we could even use their bathroom. I hope it was worth losing an entire family's business over. Plus the bathroom was disgusting in this establishment is not even worth taking the $2 Coke. I left it on the counter.
Atmosphere: 1
Food: 1
Service: 1
I used the app and got $5 off my order, and I tried the Spicy Chicken Sandwich I have been wanting to try. After going through drive thru and pick it up and stopping in a parking lot to eat the Sandwhich and Nuggets with fries. I was pleasantly surprised. The Nuggets I had never had before, and when I tried them with the sauce, I was very happy. Then I took a bite of the Spicy Chicken sandwich and OMGosh it was amazing. I will have to say it was the best chicken sandwich I have ever had out at any fast food or sit-down restaurant. Plus, the price was even better. I went here on August 22, 2025, around 2ish pm. Trust me, we will be coming back for more of this chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
I was greeted immediately walking in, and the food was hot and good!
Atmosphere: 5
Food: 5
Service: 5
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