The guy working drive thru tonight is pathetic and threatened to kill me over me wanting to place an order !!!! He WILL regret it
Amy Coffey
Grits were raw. It was like warm water was just poured on top of the raw grits. Yuck!
Food: 1
Jen Hugs
Cold food no receipt was told to come back the next day to get a refund
Atmosphere: 1
Food: 1
Service: 1
Debbie Gentry
We drove in from Houston and were dying for a Krystal burger since we do not have them there. I ordered 14 of them. Our hotel was close by soon why not. They were the nastiest things I have ever seen Krystal put out and I am sixty eight years old. I want a refund and will not let this go. One side is these pictures is bread and meat on other. What is this brown stuff that leaked onto the bread ? We did not eat dinner and we threw them in the trash.
Food: 1
James Jackson
the bread was very soggy, definitely not what I expected worse experience I ever had at Krystals . amazing frys
Atmosphere: 4
Food: 3
Service: 4
Terry Edwards
Prices are way too high!!!
Atmosphere: 2
Food: 2
Service: 3
Sue Sims
My husband grew up eating Krystal so its a comfort food for him. It's not quite the same as whit castle but similar. I love the pups(mini chili dog).
Atmosphere: 4
Food: 5
Service: 5
Anna P
Food was good as usual,but I asked for a large number 1 combo and the drive-through lady still gave me medium fries. I get that it's 3am,but geez....
Food: 4
Service: 2
matthew vaughan
Went there at like 445 AM. Not the ideal time, I understand. Got the bacon Krystals. Pulled up, paid, got my drink. Dude comes to the window and say they are out of bacon. I just ask if I can get a refund. Some rude kid comes to the window and says only a store manager can give a refund and they get there at 3PM. Very rude. I was trying to be polite the whole time. Asked for my name so I could get a refund later. Goes away and comes back wanting me to wait 13 minutes for bacon krystals. Just walked off from the window without giving me a chance to reply. They stole $10.81 from me. I wasn't letting them steal 13 minutes. I drove off. DO NOT GO HERE. I rarely ever leave reviews, this experience called for it.
Joseph Trentham
The building needs upgraded but great food and staff
The store is dirty. There is mold on the ceiling tiles. The lady that took our order had no personality. I said thank you. She never said a word back. She took food out to a car, waiting on their order and was vaping while she was carrying it.
Atmosphere: 1
Food: 3
Service: 1
Ray Crawford
The guy at the window was rude and obnoxious and we just drove off and made sandwiches at home and saved $30 we will never go there again !
Atmosphere: 1
Food: 1
Service: 1
Ricky Gentry
Nightshift is rude & hateful..ran to hide from us....we are in a semi...and all we wanted was a box of 24 Krystal's...they wouldn't come to the door..can't go thru the drive thru so we walked up to the window same results ... they acted like we wasn't even there..we live in this town..everywhere in the country they do this for us..
Atmosphere: 4
Food: 5
Service: 1
Kristina Morgan
I feel like the reason you all have issues is because ive heard from numerous ex employees and current ones that the management is the definition of toxic. EVERY SINGLE TIME I have visited there's one problem or another. I was told tonight, a Friday night that it would be a few minutes before my order could be taken through the drive thru. 3 cars ahead. Finally when my order was taken she sounded unhappy. I know fast food has to keep costs down, labor being at the top, but you will have more and more unhappy customers doing business like this.
The guy working drive thru tonight is pathetic and threatened to kill me over me wanting to place an order !!!! He WILL regret it
Grits were raw. It was like warm water was just poured on top of the raw grits. Yuck!
Food: 1
Cold food no receipt was told to come back the next day to get a refund
Atmosphere: 1
Food: 1
Service: 1
We drove in from Houston and were dying for a Krystal burger since we do not have them there. I ordered 14 of them. Our hotel was close by soon why not. They were the nastiest things I have ever seen Krystal put out and I am sixty eight years old. I want a refund and will not let this go. One side is these pictures is bread and meat on other. What is this brown stuff that leaked onto the bread ? We did not eat dinner and we threw them in the trash.
Food: 1
the bread was very soggy, definitely not what I expected worse experience I ever had at Krystals . amazing frys
Atmosphere: 4
Food: 3
Service: 4
Prices are way too high!!!
Atmosphere: 2
Food: 2
Service: 3
My husband grew up eating Krystal so its a comfort food for him. It's not quite the same as whit castle but similar. I love the pups(mini chili dog).
Atmosphere: 4
Food: 5
Service: 5
Food was good as usual,but I asked for a large number 1 combo and the drive-through lady still gave me medium fries. I get that it's 3am,but geez....
Food: 4
Service: 2
Went there at like 445 AM. Not the ideal time, I understand. Got the bacon Krystals. Pulled up, paid, got my drink. Dude comes to the window and say they are out of bacon. I just ask if I can get a refund. Some rude kid comes to the window and says only a store manager can give a refund and they get there at 3PM. Very rude. I was trying to be polite the whole time. Asked for my name so I could get a refund later. Goes away and comes back wanting me to wait 13 minutes for bacon krystals. Just walked off from the window without giving me a chance to reply. They stole $10.81 from me. I wasn't letting them steal 13 minutes. I drove off. DO NOT GO HERE. I rarely ever leave reviews, this experience called for it.
The building needs upgraded but great food and staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Straight nasty.
Atmosphere: 1
Food: 1
Service: 1
The store is dirty. There is mold on the ceiling tiles. The lady that took our order had no personality. I said thank you. She never said a word back. She took food out to a car, waiting on their order and was vaping while she was carrying it.
Atmosphere: 1
Food: 3
Service: 1
The guy at the window was rude and obnoxious and we just drove off and made sandwiches at home and saved $30 we will never go there again !
Atmosphere: 1
Food: 1
Service: 1
Nightshift is rude & hateful..ran to hide from us....we are in a semi...and all we wanted was a box of 24 Krystal's...they wouldn't come to the door..can't go thru the drive thru so we walked up to the window same results ... they acted like we wasn't even there..we live in this town..everywhere in the country they do this for us..
Atmosphere: 4
Food: 5
Service: 1
I feel like the reason you all have issues is because ive heard from numerous ex employees and current ones that the management is the definition of toxic. EVERY SINGLE TIME I have visited there's one problem or another. I was told tonight, a Friday night that it would be a few minutes before my order could be taken through the drive thru. 3 cars ahead. Finally when my order was taken she sounded unhappy. I know fast food has to keep costs down, labor being at the top, but you will have more and more unhappy customers doing business like this.
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