Popeyes Louisiana Kitchen

4001 APD 40, Cleveland
(423) 671-7001

Recent Reviews

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Cindy B

The chicken was fresh and hot the presenter was nice and through. Everyone was very professional and polite. I will return again.

Atmosphere: 5

Food: 5

Service: 5

N C

Wife and I ordered 2 spicy chicken sandwich meals and somehow received not only 2 regular chicken sandwiches but they were absolutely drowned in mayonnaise, like an unbelievably excessive amount. Fries were also cold.

Atmosphere: 1

Food: 1

Service: 1

Mechel Andring

It took a few minutes to get our order, and our food
But they explained they were short staffed and asked if we knew anybody that needed a job.

asdw35

Always takes forever and never gets my orders right go to kfc instead

Atmosphere: 1

Food: 1

Service: 1

Facts

I waited for 50 minutes. I made a mobile order, pulled to the drive thru window they told me i have to wait 10 minutes for the chicken and go park, I did just that. They come back to my car like 20 minutes later talking about no one put my chicken and if i wanted a free a drink, im like nah i got a pregnant woman craving popeyes ill wait, 20 more minutes later and nobody coming with my food, I ended up leaving. By far my worst experience when dealing with any fast food restaurant.

Atmosphere: 1

Food: 1

Service: 1

Lindsey Wyatt

so slow every time i’m here. i don’t get it

Service: 1

Ethan Kleinrichert

This place SUCKS

I waited over 20 minutes in the drive thru for a simple order of 2 chicken sandwiches and sides, waited so long my entire large drink was dry by the time they got my food to me. Forgot sauces for sides, one of the chicken sandwich bags was ripped open so it looked used and gross. The food was slightly below average, but the entirety of the experience was awful.

Place needs to be shut down and turned into a better chicken restaurant.

Atmosphere: 1

Food: 1

Service: 1

Edwin

“Please let this be a PSA”
First and last time I will be eating here. my better half ordered a 3pc chicken tender meal with fries and I ordered just a classic chicken sandwich with fries. needless to say i’m not impressed our chicken was dry and bland not to mention my bun was soggy and the french fries had a good taste but they were so hard to the point where I only had a few and threw the rest away.

The counter assistant didn’t seem like she even wanted to be there… she didn’t have a welcoming attitude or presence and lacked workplace professionalism

The table we sat down at also wasn’t clean my better half raised up her arm and said the tables were sticky which they were

Overall the only thing I will recommend is for people to stay away and more than likely to go their competitors who have much better quality in food and employees.

Atmosphere: 1

Food: 1

Service: 1

Shelly

Terrible

Atmosphere: 1

Food: 1

Service: 1

Oscar O Garcia

We all know that their properly prepared chicken is a true delight; however, my five-star rating isn't for that reason, but rather because on one occasion the chicken wasn't prepared well. I filed a complaint, and—without asking any questions—I received a refund. Furthermore, they clearly made improvements, because when I returned, the food was delicious—which demonstrates that they truly prioritize quality.

Atmosphere: 5

Food: 4

Service: 5

Crystal Crowe

Horrible service. 30 minutes for chicken, at a chicken place, when they're not even busy, no cars in line. Will never be back. They just need to get a whole new staff or shut the place down.

Atmosphere: 1

Food: 2

Service: 1

Arnold Ruiz

I ordered on the app since I was in a rush, still took over 10 min in drive through. Food was horrible I was just able to eat the biscuit and my drink. Food was cold and hard it was very unpleasant after one bite I could not eat the tenders. What a waste of my money and lunch break.

Atmosphere: 1

Food: 1

Service: 1

David Burgess

Placed order for 12 wings they never told me I would have to wait 15 minutes ! This place needs management to close this store if they can’t better customer service

Atmosphere: 1

Food: 3

Service: 1

B M (B Milton)

Had to wait a little bit.. But it was worth the wait food was hot and fresh..

Atmosphere: 5

Food: 5

Service: 5

Jason Scott

Service was slow food took forever dining area was filthy I had to clean my own table

Atmosphere: 1

Food: 2

Service: 1

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