Son-in-law got a big burger that was definitely spoiled. Smelled & looked bad. He threw it in the trash. Won't be going back.
Atmosphere: 1
Service: 1
Gracie
I am writing to file a complaint about my experience at the Dairy Queen in Cookeville, Tennessee. This was one of the worst service experiences I have ever had.
We ordered two $7 meals, which come with three pieces of chicken, fries, a drink, and a sundae. From the beginning, the cashier did not listen to our order.
For drinks, we clearly asked for a Dr Pepper and a Coca-Cola, but we were given a Dr Pepper and a Mellow Yellow instead.
For the desserts, we specifically requested: • One plain vanilla sundae • One medium chocolate soft-serve ice cream cone
Instead, we were handed the chocolate soft-serve in a cup, which is not what we ordered. The employee then poured it into a cone, but it came out swirled with vanilla and chocolate, even though we asked for plain chocolate only. On top of that, the cone was barely filled — it looked more like the amount you would get in a small cone, not a medium.
Overall, our order was incorrect multiple times, and the employee showed no attention to detail or care in fixing the mistakes. This experience was extremely frustrating and disappointing, especially considering we paid for full meals and did not receive what we ordered.
I hope this issue is addressed so other customers do not have the same experience.
Atmosphere: 2
Food: 1
Service: 1
Gene
Got reheated French fries in my meal deal. When it takes 30 seconds to have your food finished, you know you are getting reheated food. Sad part is the owners were cooking in the kitchen. The Cookeville Dairy Queen can do better. Put forth the effort and stay off your cellphones.
Atmosphere: 3
Food: 1
Service: 5
Laurie Woods
Love the snickers blizzards
Atmosphere: 5
Food: 5
Service: 5
Donna “DQ” Qualls
Love the blizzards
Atmosphere: 5
Food: 5
Service: 5
Kevin Glaser
Love Dairy Queen
Food: 5
Service: 5
Jimmy Phillips
Closed at 5 PM on a Friday night
Michael H
Friendly staff and a good menu. Stopped by for a quick bite while traveling thru. The chicken strips with gravy were very good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Strips
Pam Eldridge
Made a visit to DQ today.Ordered 3- 6 peice chicken dinners, one medium blizzard and one got fudge sunday for $47.?...and change. only to get gone and discover there was NO GRAVY IN ANY OF THE ORDERS AND THERE WASNT ENOUGH HOT FUDGE TO GET ANY IN THE SPOON!!!!!! Just a glob of vanilla ice cream!!!! You literally COULD NOT SCRAP THE SIDES AND GET ANY HOT FUDGE!!!! NO MORE GOING TO DQ DONT WASTE YOUR TIME OR MONEY !!! ALL THEY WILL REPLACE IS THE GRAVY !!!!! WHAT A RIP OFF !!!
Atmosphere: 2
Food: 3
Service: 1
1 Leveron
Today, I bought two items and one of the them make me sick from my stomach and ended up in the toilet non stopped. Please have your fruits very cold not saggy. My Strawberry Sundae most have been with proper refrigeration. LL.
Went through the drive through and ordered 3 combos. They rang it up as just the burgers and drinks, no fries. When we realized what happened, they refunded my whole meal and made me repay which made it more expensive. But they made me give the food back and then brought it back to me. So the burgers were cold by the time I got my food. Majority of places would have given the fries for free since it was their mix up. They could definitely use some training on customer service.
Food: 1
Service: 1
Brittany W.
Absolutely love the staff, Haylee, Paola and Olivia. Very friendly and got my order correct. I wish it was a bit cooler in here.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Brownie
Big Lenny
Clean neat and had Kalmbach’s Henhouse Reserve everywhere
Son-in-law got a big burger that was definitely spoiled. Smelled & looked bad. He threw it in the trash. Won't be going back.
Atmosphere: 1
Service: 1
I am writing to file a complaint about my experience at the Dairy Queen in Cookeville, Tennessee. This was one of the worst service experiences I have ever had.
We ordered two $7 meals, which come with three pieces of chicken, fries, a drink, and a sundae. From the beginning, the cashier did not listen to our order.
For drinks, we clearly asked for a Dr Pepper and a Coca-Cola, but we were given a Dr Pepper and a Mellow Yellow instead.
For the desserts, we specifically requested:
• One plain vanilla sundae
• One medium chocolate soft-serve ice cream cone
Instead, we were handed the chocolate soft-serve in a cup, which is not what we ordered. The employee then poured it into a cone, but it came out swirled with vanilla and chocolate, even though we asked for plain chocolate only. On top of that, the cone was barely filled — it looked more like the amount you would get in a small cone, not a medium.
Overall, our order was incorrect multiple times, and the employee showed no attention to detail or care in fixing the mistakes. This experience was extremely frustrating and disappointing, especially considering we paid for full meals and did not receive what we ordered.
I hope this issue is addressed so other customers do not have the same experience.
Atmosphere: 2
Food: 1
Service: 1
Got reheated French fries in my meal deal. When it takes 30 seconds to have your food finished, you know you are getting reheated food. Sad part is the owners were cooking in the kitchen. The Cookeville Dairy Queen can do better. Put forth the effort and stay off your cellphones.
Atmosphere: 3
Food: 1
Service: 5
Love the snickers blizzards
Atmosphere: 5
Food: 5
Service: 5
Love the blizzards
Atmosphere: 5
Food: 5
Service: 5
Love Dairy Queen
Food: 5
Service: 5
Closed at 5 PM on a Friday night
Friendly staff and a good menu. Stopped by for a quick bite while traveling thru. The chicken strips with gravy were very good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Strips
Made a visit to DQ today.Ordered 3- 6 peice chicken dinners, one medium blizzard and one got fudge sunday for $47.?...and change. only to get gone and discover there was NO GRAVY IN ANY OF THE ORDERS AND THERE WASNT ENOUGH HOT FUDGE TO GET ANY IN THE SPOON!!!!!! Just a glob of vanilla ice cream!!!! You literally COULD NOT SCRAP THE SIDES AND GET ANY HOT FUDGE!!!!
NO MORE GOING TO DQ DONT WASTE YOUR TIME OR MONEY !!! ALL THEY WILL REPLACE IS THE GRAVY !!!!! WHAT A RIP OFF !!!
Atmosphere: 2
Food: 3
Service: 1
Today, I bought two items and one of the them make me sick from my stomach and ended up in the toilet non stopped.
Please have your fruits very cold not saggy. My Strawberry Sundae most have been with proper refrigeration. LL.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Went through the drive through and ordered 3 combos. They rang it up as just the burgers and drinks, no fries. When we realized what happened, they refunded my whole meal and made me repay which made it more expensive. But they made me give the food back and then brought it back to me. So the burgers were cold by the time I got my food. Majority of places would have given the fries for free since it was their mix up. They could definitely use some training on customer service.
Food: 1
Service: 1
Absolutely love the staff, Haylee, Paola and Olivia. Very friendly and got my order correct. I wish it was a bit cooler in here.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Brownie
Clean neat and had Kalmbach’s Henhouse Reserve everywhere
Atmosphere: 5
Food: 5
Service: 5
Everyone that worked there seemed miserable.
Atmosphere: 2
Food: 3
Service: 2
Ordered a cake. They did a great job on it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake
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