We placed our order in store because when we placed it on-line when we got in the store we were told that they DID NOT accept ANY BOGO coupons or the three (3) footling subs for $17.99. They said the owner did not honor ANY coupons mailed to our home either here in Smithville, Tennessee. I have been going to Subway for over 20 years and the OTHER locations I have been to honor all coupons. It's really confusing when a store does not honor nationally advertised coupons. Their customer service and cleanliness is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Samantha Morris
I wish I could have tipped the lady who made my food. My husband and I were very pleased with her service. Thank you! I always have a good experience here!!!
Atmosphere: 5
Food: 5
Service: 5
pamela clemons
The blonde girl that works nights was very pleasant and helpful! My sandwiches was on point! The best service I have ever received from a subway in Cookeville! Food was very fresh and store and bathrooms very clean!
Mary Scharlott
We pulled off the interstate for a quick bite to eat. This location was very clean and quickllwt. There was only one employee working but she was great; she was courteous and speedy.
Atmosphere: 5
Food: 5
Service: 5
Shaun Lawrence
Paid for a premium Monster sub. Did not get double meat but paid of it in the App. The amount of meat was for a single. Just sad
Atmosphere: 4
Food: 1
Service: 5
Morgan Cole
I visited on Monday and I can’t remember the lady’s name that served me but she was a delight. Made me 2 delicious subs, would definitely recommend if you like
Atmosphere: 5
Food: 5
Service: 5
Srinivas Annavarapu
The restaurant is neat and clean, the person working there is helpful and friendly, and my sandwich was made well. The location is distant from other stores and feels isolated.
Atmosphere: 5
Food: 5
Service: 5
Haley Massingale
Best experience I have ever had at a Subway! I was waited on by Maria and she's the best employee this place has got! Excellent service, extremely nice lady!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Katlyn Schebel
If you order online or via the app, I recommend you don't go here. I ordered on the app and went to pick up after i paid and the app said it was ready, just to be told by the employee that they didn't receive my order and I'd have to call corporate. I showed her where I placed my order on my phone. (Receipt and the email confirmation) She was rude and not helpful at all! ( found out later that she is the manager of that subway.) So left there and went straight to the algood subway and they made my food and called their manager and helped me right away with the situation. The algood employees were super helpful and friendly.
One sweet lady working here. This subway of course is located at a very busy intersection next to a new truck stop. 1 person per shift isn’t going to cut it. Stop being greedy and get this sweet lady some help.
Atmosphere: 4
Food: 4
Service: 2
Anthony Rose
This location doesn’t honor classic sandwhiches. So when I ordered a meatball sub which is ordinarily 8 bucks for a foot long, I got charged $13 for “the boss” which is meatballs and a specific cheese and pepperoni. An xtra 5 bucks for pepperoni I didn’t get.
Zach Bewley
AFTER I placed my order - and paid - they call and say “we’re out of everything you ordered” - seems odd since I ordered 2 diff subs and a kids pizza. And they say they can’t refund me I have to go through the app. Whoever runs this place has an easy job - order meats order cheese order bread - get it together it’s a remedial job at best.
Don Hunter
Great food and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
Jackson Jolley
There was nobody but the service was outstanding and the food was okay but damn was it pricy, paying 17$ for a salad and a drink is outrageous.
Clean, nice people, good food.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chocolate Chip Cookie
We placed our order in store because when we placed it on-line when we got in the store we were told that they DID NOT accept ANY BOGO coupons or the three (3) footling subs for $17.99. They said the owner did not honor ANY coupons mailed to our home either here in Smithville, Tennessee. I have been going to Subway for over 20 years and the OTHER locations I have been to honor all coupons. It's really confusing when a store does not honor nationally advertised coupons. Their customer service and cleanliness is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
I wish I could have tipped the lady who made my food. My husband and I were very pleased with her service. Thank you! I always have a good experience here!!!
Atmosphere: 5
Food: 5
Service: 5
The blonde girl that works nights was very pleasant and helpful! My sandwiches was on point! The best service I have ever received from a subway in Cookeville! Food was very fresh and store and bathrooms very clean!
We pulled off the interstate for a quick bite to eat. This location was very clean and quickllwt. There was only one employee working but she was great; she was courteous and speedy.
Atmosphere: 5
Food: 5
Service: 5
Paid for a premium Monster sub. Did not get double meat but paid of it in the App. The amount of meat was for a single. Just sad
Atmosphere: 4
Food: 1
Service: 5
I visited on Monday and I can’t remember the lady’s name that served me but she was a delight. Made me 2 delicious subs, would definitely recommend if you like
Atmosphere: 5
Food: 5
Service: 5
The restaurant is neat and clean, the person working there is helpful and friendly, and my sandwich was made well. The location is distant from other stores and feels isolated.
Atmosphere: 5
Food: 5
Service: 5
Best experience I have ever had at a Subway! I was waited on by Maria and she's the best employee this place has got! Excellent service, extremely nice lady!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
If you order online or via the app, I recommend you don't go here. I ordered on the app and went to pick up after i paid and the app said it was ready, just to be told by the employee that they didn't receive my order and I'd have to call corporate. I showed her where I placed my order on my phone. (Receipt and the email confirmation) She was rude and not helpful at all! ( found out later that she is the manager of that subway.) So left there and went straight to the algood subway and they made my food and called their manager and helped me right away with the situation. The algood employees were super helpful and friendly.
Restaurantji Recommends
One sweet lady working here. This subway of course is located at a very busy intersection next to a new truck stop. 1 person per shift isn’t going to cut it. Stop being greedy and get this sweet lady some help.
Atmosphere: 4
Food: 4
Service: 2
This location doesn’t honor classic sandwhiches. So when I ordered a meatball sub which is ordinarily 8 bucks for a foot long, I got charged $13 for “the boss” which is meatballs and a specific cheese and pepperoni. An xtra 5 bucks for pepperoni I didn’t get.
AFTER I placed my order - and paid - they call and say “we’re out of everything you ordered” - seems odd since I ordered 2 diff subs and a kids pizza. And they say they can’t refund me I have to go through the app. Whoever runs this place has an easy job - order meats order cheese order bread - get it together it’s a remedial job at best.
Great food and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
There was nobody but the service was outstanding and the food was okay but damn was it pricy, paying 17$ for a salad and a drink is outrageous.
Dietary restrictions: Gluten free
Atmosphere: 3
Food: 4
Service: 5
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