California Pizza Kitchen at CoolSprings Galleria

Asked salad and grilled chicken came burnt, told manager and he mentioned it was normal as grill was 600 degrees. Ok, brought other (nice attitude) this time raw…claimed again and manager excluded from the check.

Atmosphere: 4

Food: 2

Service: 3

Have eaten here many times and supper happy with the quality of the food, staff, wait time and price of the food. Tried lunch for the first time and great deal we will be back.

California Pizza Kitchen at CoolSprings Galleria is located at 1800 Galleria Boulevard, Franklin, TN 37064, inside the CoolSprings Galleria Mall, across from The Cheesecake Factory . This location opened several years ago and has grown into a staple of the regional dining scene  .

Inside the kitchen, CPK chefs follow a well‑defined system blending hand‑tossed dough, fresh produce, and seasonal flavors into signature pizzas, salads, and small plates that align with the brand’s Cali‑style creativity  . The kitchen team typically begins each day prepping house dough in small batches, slicing produce for salads and starters such as dynamite shrimp or lettuce wraps, and crafting sauces in‑house. Staff rotate through stations—dough, toppings, ovens, salads, and plating—to maintain efficiency and high quality.

CPK’s culinary training emphasizes consistency and innovation. For example, kitchen staff are trained to balance popular items like the BBQ Chicken Pizza or white corn guacamole with seasonal specials that reflect current flavor trends . The open‑view kitchen design encourages visual connection between cooks and diners, reinforcing the brand’s casual yet elevated atmosphere.

Customer reviews spotlight both strengths and areas for improvement: while many praise attentive staff and flavorful menu offerings, some note occasional service delays or uneven salad‑pizza combos  . Regardless, the CPK team at CoolSprings strives to deliver a pleasant, relaxing dining experience—even understaffing or busy service periods challenge them.

Physically housed within a larger closed super‑regional mall featuring over 150 stores and anchor tenants like Macy’s, Dillard’s, JCPenney, and more, the restaurant sees consistent foot traffic and benefits from mall events and promotions  .

Overall, the CPK kitchen at CoolSprings Galleria blends precision, freshness, and staff training to uphold the brand’s reputation—making the location a solid option for shoppers and locals alike who crave California‑inspired pizza and creative menu items in a laid‑back environment.

Atmosphere: 5

Food: 5

Service: 5

My server Samantha gave me great recommendations and had fast and courteous service! Will definitely return and ask for her!

Atmosphere: 5

Food: 5

Service: 5

Excellent food and service.

Atmosphere: 5

Food: 5

Service: 5

Checked beforehand to see if they accept InKind, they said they didn’t - when the app clearly has an option to pay.

Service: 1

Selection and freshness was excellent. Staff was friendly and location had a wonderful view overlooking the pond.

Atmosphere: 5

Food: 5

Service: 5

The food here is alright but the service is sub-par at best. We where sat within a few minutes of entering but after that our waiter seemed to be nearly non-existent, we had our cups filled a single time after they where fully empty and sitting for 10+ minutes and our food, despite being in a nearly empty restaurant, took well over 25+ mins to get too us and spent half that time sitting on the counter. When we finally received our food it was luke warm. At the end of our meal we had to flag down a different waiter because we hadn't seen ours for the remaining half of the night and had been sitting with empty plate for much too long.

Atmosphere: 1

Food: 3

Service: 1

We r vegetarian in salad we order but they put chicken peice

Atmosphere: 3

Service: 3

I came in yesterday to eat, and I got the lunch duo with the margarita pizza and Thai salad, oh my GOODNESS!!! Such great food at an awesome price! My server Grayson recommended it to me and I am so grateful that she did🩷 I will definitely be coming back!

Atmosphere: 5

Food: 5

Service: 5

General Manager pulled me off the side away from my family and loved ones to accuse me of stealing food, even though I’ve only dined here once. Our server Lex acted as if she hated her life, which made me hate my life, thus ruining the overall dining experience. Safe to say I’ll never be returning, unless it’s my birthday.

Atmosphere: 1

Food: 1

Service: 1

Always love the food but last 3 visits the service has been terrible. My wife’s pizza came out 15-20 minutes after all the food had hit the table.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: BBQ Chicken Pizza, Avocado Club Egg Rolls

Honestly, the poorest excuse for pizza I've had in a long time, topping-to-crust ratio is so so bad.
I really don't know why we even bothered trying CPK again after years of not eating here. If you respect yourself even a little bit, just skip this place.

Atmosphere: 4

Food: 1

Service: 4

got takeout which was alright. included in order was a cup of tortilla soup. the container was only half full. For that price, you would think it would be full?

Food: 3

I always used to get the Chinese chicken salad. We were here a few days ago and to my surprise they no longer serve that. I ended up with a Thai salad and although it wasn't the taste I was looking for at the moment. It was delicious nonetheless. Clean place.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Alfredo Pasta

Great service from the bar tenders on the island outcrop! Good pizza as well

Atmosphere: 5

Food: 5

Service: 5