Chuck E. Cheese

3073 Mallory Ln, Franklin
(615) 771-0708

Recent Reviews

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Shelia Linley

They charge a fortune and don’t even deliver pizza to the table which leads to other kids knocking out your hands while trying to juggle pizza and kids. Then they don’t even wanna replace. Half the machines not giving out tickets. Definitely not worth the money

Chris Del Grande

Many broken games and quite warm inside

Erin Jones

We didn't eat. We just went to play games. This is probably the cleanest Chuck E Cheese I have ever been in! Very impressive.
There were some games that weren't working. And we did have to wait a while to cash on the tickets as it seemed there was only one person taking orders for food and doing the tickets.
Overall, our kids had a great time!

Atmosphere: 5

Kaycee Lott

The food was similar to how I remember it. The salad bar was ok not great. We didn't like the slice of cake. It was fun to see the baby run around and play just like I used to. The prizes were not great but I don't think that's changed lol

Atmosphere: 5

Food: 4

Service: 3

Staci Milligan

It’s a great place for kids but can be overwhelming for parents for smaller kids. Many parents don’t watch their children and they run around recklessly paying no mind to smaller children. I was steps away from my small child when two kids plowed passed me and knocked my toddler into one of the benches of a game. I couldn’t reach her in time, and she hit her head so hard that it made a very loud noise that caused several people to turn around. I never once received an apology or saw the parents of the two children that did this to her. The new “all you can jump” trampoline is an absolute joke! You pay $12 for socks and a bracelet and if you are lucky there will be someone there to let you in. If not you have to track someone down to then go and find someone to watch the trampoline area. The second there is zero children in the area they immediately lock it up and run away. We paid the $12 for the “all you can jump for 3 minutes” and then nobody was ever there again. The cards instead of tokens are great but when you scan it, it doesn’t always work the first the time. No big deal… except for when you are repeatedly scanning one of the games. Like the Skee Ballgame where you think it’s the card not scanning then you realize it’s taking away your points, but no balls are coming through for you to actually play the game. The games are also VERY hard for small children to even win the smallest tickets for trinkets. When there is a game for $12.99 on Amazon going for 6000 tickets, you can only imagine what the smaller trinkets are going for. A lot of the workers clearly hate their job and are inattentive or rude. We had to continually repeat ourselves the other day to the girl at the register because she was not listening to a word we were saying. The salad bar is sub par for claiming fresh veggies daily.

On a positive note, the pizza was delicious and the manager is helpful and works hard.

Atmosphere: 2

Food: 3

Service: 1

Cody Dugger

The food is good but the experience isn't worth the money.

Atmosphere: 1

Food: 4

Service: 2

Laura Sefton

Food was good, but not great. Server kept coughing in her hand and then touching food (cough in your arm, use hand sanitizer wash your hands something) but I mean she was nice I guess. Bathrooms sucked. Had to wait for the handicap stall to open to be able to use the changer.

Atmosphere: 2

Food: 4

Service: 3

Josh McConnell

Quite small compared to others I've been to. But staff were kind and the building was as clean at it can be with thousands of kids in and out all day.

Kid-friendliness: Ummm...

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Ed Kaeser

Grandkids had a great time!

Atmosphere: 5

Food: 5

Service: 5

Tara Hannah

The kids always have a blast! Make sure you buy the free refill cup! You can use it anytime you go and your drink is free!!

Atmosphere: 5

Food: 3

Service: 5

Bradley Hinson

It was nice but the family pass thing didn't cover the trampoline thing and we were sad but other than that is was pretty good

Kid-friendliness: It is chuck e cheese so they liked it

Wheelchair accessibility: There is a ramp outside to get in and everything else you can roll to

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Chuck E Cheese Meal

Shabir

Great place for kids! Fun games, good food, and friendly staff. Perfect for family birthdays 🎂 🎉

Atmosphere: 5

Food: 5

Service: 5

Alexandria Thomas

I really enjoy bringing my kiddo here to play and run off her energy. The food is great and fresh, also very filling. We even had her birthday there today and everything was perfect. Price is decent and get the bang for your buck.
The only issue I have is they put in this new trampoline attraction that you have to pay separately for. And they do 5 minute intervals if there is a huge line. The biggest issue is the young staff not understanding how to deal with different age groups. Especially 3 year olds. We kept explaining to my 3 year old that they had to stay on their own square and jump. The rules state they have to jump at all times, no sitting or anything of the sort. We would parent her to let her know if she was doing anything wrong and the staff would get impatient. They told my husband they were gonna make her get out and the staff were told we understand but she's only 3 and we were handling it. If you cannot be patient with children and you work around children , perhaps find another job that would suit your needs. Overall, I don't understand the concept of a trampoline in the middle of chuck ee cheese .
Overall, it's great just feel like staff need to learn how to handle children better.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Boneless Wings, Cheesy Bread, Cheese and Pepperoni and Cheese Pizza, French Fries, Buffalo Wing

Jenna

Took my daughter here for her birthday. Her and her best friend absolutely loved it! Tons of fun games to play. The mouse showed up for another kids' party, then went stone the whole place saying hi to everyone. Would go back again.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Salad Bar, Cheese and Pepperoni and Cheese Pizza, Buffalo Wing

Christina Stacey

Pizza was terrible so was the cheese bread

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Cheesy Bread, Cheese and Pepperoni and Cheese Pizza

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