Nothing Bundt Cakes

Poor attitude from the girl working the counter, it’s unfortunate that this is deemed appropriate.

Atmosphere: 1

Food: 1

Service: 1

I ordered a single mini and had intended to enjoy it in my car. I asked if they had included a fork and was informed they cannot give out plastic forks because of the FDA. I'm sorry.... what.... Newks next door is giving out plastic forks did the FDA just forget to tell them? What a bizarre lie why not just say you ran out if you aren't going to tell the truth. I wouldn't have thought anything more had they just said they were out... but against FDA?!!! So what if it isn't a lie... so I looked it up. FDA does indeed have regulations for forks that are to be REUSED. It requires specific washing conditions and temperatures. So were they reusing the plastic forks people ate with or were they using metal forks and not washing them?

I left with a lot of questions and very few answers but I am deeply deeply disturbed... either they just lie to customers (not good) or they got in trouble for not washing their dishes/reusing disposable forks (even worse!)

EDIT TO RESPOND TO RESPONSE:

You totally missed the point. The issue is how your employee said THE FDA WILL NOT LET YOU GIVE FORKS OUT. Your response did not deny what your employee said. The FDA doesn’t prohibit other establishments from distributing plastic utensils why does it prohibit yours? What does a bakery/restaurant have to do for the FDA to prohibit plasticware!?!?

Since you did not correct or deny what the employee said about the FDA it can only be true then. What kind of food violation does a place have to commit for the FDA to ban fork usage?! Does not matter how pretty you package your food if the hygiene at the establishment isn’t at a level that the health department/ FDA will allow you to use utensils.

SCARY

Atmosphere: 4

Food: 2

Service: 3

I’m furious right now of how much this store lies! I went at 11:00 to cash in my birthday cake coupon. However for the second year in a row they had no lemon raspberry. So we left and I contacted corporate. Within a short amount of time I received a phone call from Jacquelyn in Brentwood. So about 2:00 we headed over to Cool Springs but unfortunately I selected the wrong store but it wasn’t until I asked for that person that I realized what I had done. This store said they had some. So I asked why they weren’t in the case and she said they were just done. So I placed my order. My husband used his coupon for bogo with another cashier. One of his choices was lemon raspberry. I had to wait quite a while for mine. Mine was finally brought out and when we asked where his was the manager, who was helping me, stated she only had one. She then runs to the back and comes back with a bogo coupon for us to come back in a week. We live 45 minutes away so she says I can give you a discount on some minis. Why in the heck would you give us a discount? Where is the customer service!!! And I’m sure someone else is going to be upset as this manager took someone else’s online order to fill mine. My apologies to the Brentwood store and I so appreciate the great customer service from Jacquelyn who definitely has it together. Do better Cool Springs! I’d write her name but she never told me.

Atmosphere: 1

Service: 1

We ordered the mini-Bundt cakes for a couples baby shower and they were perfect! We got 5 different flavors and each one was delicious…it was hard to pick a favorite! The size was just right for an individual serving and MUCH cuter and more moist than a regular cupcake. The cream cheese frosting on top is the best. Guests at the shower, even the men, commented on how good they were. We will definitely order from them again.

Food: 5

Service: 5

Parking: Lots of space

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bundt Cake, Strawberry Bundtlet

Sucks to pay $6 for a glorified cupcake and y’all don’t even have forks to eat them lol.

Atmosphere: 1

Food: 1

Service: 1

Nothing beats the moist bundt cakes with cream cheese frosting

I do agree that their cakes are delicious! I went in last week for a specific flavor that I had gotten an email about, but it didn't start until this week. I purchased two bundlets and when the cashier gave my my receipt, she told me if I would take the survey, I would receive a coupon for BOGO and could come back and get the flavor I wanted to try. I did the survey that night and now 5 says later have not received any coupon.Very disappointing especially since they no longer do their punch cards either.

GREAT customer service!!!

Wonderful choices of cakes. I recommend you try them all.

Our Huntington Learning Center staff and tutors LOVE these cakes! We are in the Cool Springs bakery at least twice a month buying birthday cakes. They are delicious and the bakery staff are great, the location is clean and the extra merchandise they have for sale is fun and unique.

Great cakes. Delicious and moist. This store is located in the heart of Cool Springs off Cool Springs Blvd. in Franklin, TN. They offer different sizes of cakes: Bunditinis which are small 1-2 bite size; Bundlets-individual cakes; and Bundt cakes in 8 in. serves 8 or 10 in. serves 18. You can choose your flavor and icing options. They have one gluten free option-chocolate chip. For an additional charge you can add a card,flower, and statement flags (many sentiments to choose).

Best cake icing I have had , the lemon flavor is phenomenal

The richest, tastiest bunt cakes you'll ever have. Not sure what else to say, except they're so rich that a little goes a long way.

So good! Definitely the best Bundt cakes I’ve ever had! The white chocolate raspberry is my go to.