Papa Johns Pizza
3021 Mallory Ln, Franklin
(615) 778-8787
Recent Reviews
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I give Papa John's 4 stars because so many workers and no one knew what to do.
Atmosphere: 4
Food: 5
Service: 4
Ordered from this Papa John’s. It took twice as long as estimated, which frankly isn’t that big of a deal…it happens. But they used DoorDash for delivery. Apparently they didn’t provide my number to the driver. The driver never showed up, and then apparently just decided to leave my order at the bottom of a random stairwell outside. I checked my building and the closest one and it was of course nowhere to be seen and once the driver hit that it was delivered his phone number disappeared, so I couldn’t contact him. Definitely will not bother ordering from them again.
Just visited and saw employee scrolling thru his phone w his left hand, headphones in and w the right hand handling dough. That can't be sanitary. Why?????
Atmosphere: 1
Food: 1
Service: 1
Pizza was over cooked and not the standard quality I'm use to. Very disappointed 😞
Food: 2
Service: 5
I paid for another order of peppers and they didn't send them with the delivery but I still paid for them. This town sucks in over all performance of restaurants.
Food: 4
Service: 1
Outsourced to door dash to someone who doesn't speak English, forgot my drinks and ranch and waited over an hour.
Atmosphere: 1
Service: 1
Terrible service. The delivery driver ignored my instructions and left my food sitting inside. She claimed to have rung the doorbell, but she never did. When I brought it up with her, she was rude and disrespectful. I reported the issue to the manager, who offered a discount, but I made it clear that wasn't what I was looking for. Train your employees better! The manager didn't seem particularly concerned. As a loyal Papa John’s customer, I’m deeply disappointed, and you’ve just lost a valued customer.
Atmosphere: 1
Food: 1
Service: 1
They told me they used door dash to deliver my food and that they had no way to contact the driver
After speaking with door dash, papa John’s had cancelled my order and was lying
Pretty okay pizza for fast food. Expensive and the toppings were a little lacking but it still got the job done.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sausage
Order was correct, fresh, and tasted great.
Restaurantji Recommends
great customer service and my order arrived very fast
Atmosphere: 5
Food: 5
Service: 5
I waited 45min in the store after papa track told me my pizza was ready. Worst experience ever!
Atmosphere: 1
Food: 1
Service: 1
Went to a pizza party at my apartment complex. The manager ordered $300 worth of pizzas that didn't get delivered. When the manager went to their facility their manager gave a lame excuse why the pizza order did not get processed. He reluctantly returned the money and told her " maybe you should have bought them somewhere else". How is that for customer care?
Meh… papa John’s.
Atmosphere: 3
Food: 3
Service: 3
Ordered online at 6:47 p.m. Got to Papa John's at 8:06 p.m. and they hadn't started making our order. While we were there, about 8 or 9bother orders hadn't been made. Not good business. They refunded the prepaid money but still is not good for business when you are looking forward to pizza.
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