The staff at this location do not understand the basic tenets of customer service. The order taker messed up a part of our order, then didn't provide a receipt. The staff that delivered the order ignored us when we called out to her to ask her about the mix up. When we buzzed to ask about it, instead of making it right, the order taker said he could print off another receipt and we could pay for a new order. Also, the tea tasted rotten, so I don't think they clean their machines that often.
Don't go to this location, go to the one on New Shackle. Better customer service, and they actually get the order right most of the time.
Atmosphere: 1
Food: 1
Service: 1
Rickey Rogers
My wife and I sure you love cheery limamades
Atmosphere: 3
Food: 5
Service: 4
Larry West
They get your order wrong more times than not
Atmosphere: 4
Food: 4
Service: 2
Emily G
The food that came out was gross. The sausage breakfast burritos had almost no eggs, one hard thin overcooked sausage patty and was mostly cheese. The burgers were like rubber and had everything on them when I ordered plain, just cheese and meat (kids didn’t eat because of this). We will not be back to this Sonic. I am so disappointed that I spent almost $30 on gross food. Never ever again.
Food: 1
Kyra Duncan
Don’t even try to order ched R Bites here because they don’t know what ched R bites even are. Pull up to the drive through, told them I wanted a cherry lime aid and CHED R BITES. They said okay we’ll be out. They come out I seen that they didn’t give me my cherry lime and they given me cheddar Jalapeños. I explained to the girl that I didn’t get my correct order. They come back out with the cherry lime aid but they bring out cheddar jalapeños again… I explained to the girl that I wanted the ched r bites… then she said oh sorry we thought you said Cheddar jalapeños we’ll get you what you want then leaves. Wait fifteen minutes the girl comes back out hands me this long greet filled with tatter tots and nacho cheese…. I finally just gave up because I was appalled at what she given me. Don’t go here it’s obviously a flipping joke just to get CHED R BITES.
Atmosphere: 1
Food: 1
Service: 1
Geremy Watkins
Tried ordering from the app. Hahaha, techni ally difficulties. $3 more from ordering at the location. So,guess this review is really for the lousy app !!!
Atmosphere: 1
Food: 1
Service: 1
Joseph Atamanyuk
I ordered two triple smash burgers on February 25, 2025, and have been vomiting all night. Your food made me extremely sick, and I believe I have food poisoning. Please do not come here if you want to get sick. I am reporting you the food health department.
Atmosphere: 1
Food: 1
Service: 1
Larry Long
All there food is very good
Atmosphere: 5
Food: 5
Service: 5
Crystal and Austin Middleton
Went at 8:12 tonight and first 2 spots I pulled into screens were black and didn’t work. 3rd spot we pulled into worked, activated the red button, and Beep! Five minutes later the car beside me pulled away without service being done. The truck to the right of me pushed their button a second time. Still nothing… no hold on, bare with us we are short staffed, our screen still says “red button activated! “ ok, it works so what’s the deal? I see a girl with headset inside thru the covered window. I see a guy as well. So there’s some staff. (My husband wants to pull away, I say be patient they may just be low staffed.) the truck beside us activates button again! A man on the other side of building walks to the front and I can’t see any more of what he does except him anger walking back to his car and then speeding away around the building and exiting behind us. None of the 5 cars here have had service. My husband then makes me aware the time is now 8:31 and patience is no longer an option! We are leaving. (Sign still says red button activated!) At 8:36 after 19 minutes of no service at all to us, or any other person there, we leave. This is very discouraging because I am patient, but someone could politely have stated they knew we were there but bear with them they are low staffed or a machine is down. I could have chosen to stay or go. Now I’m left with a doubt if future visits, and if my husband has a choice, we won’t go there for a year! Sad.
Atmosphere: 3
Food: 4
Service: 1
Graham Miller
Every time I've gone to this sonic, I've been unimpressed with the food quality, but today, it puts it over the edge. I went and ordered some dinner for my family. When I got home with it, I unwrapped my burger, only to find the bun was moldy. This is unacceptable. At first, I thought, ok, maybe they just didn't notice because it was the bottom bun. NO, the bun was clearly laid down bottom side up and grilled. Someone had to grab the bun and put it down mold side up and thought to themselves, "eh no big deal," and made a burger out of it. Disgusting and inexcusable. I'm never eating here again, and I'd recommend you don't either. Congrats, sonic, for pulling the literal first reviews of my life.
Chicken sandwhich had almost no chicken in it just overcooked breading. Tasted like cardboard. My husband had a burger that had a moldy bun, mind you the bun was toasted so someone had to have seen that it was moldy while making it. I don't trust the food safety of this place. Don't try it.
Atmosphere: 1
Food: 1
Service: 1
Q W
Super slow ,and both drinks I ordered taste like old flat sodas. No strawberries in the strawberry limeade and the food is cold .and after waiting for 14 min for 2 simple orders the food shouldn't be cold at all not to mention they weren't busy.
Atmosphere: 1
Food: 1
Service: 1
s c
Ordered a #1 Sonic burger only got plain burger for $ 8 .49 ?? I usually do not complain I also have a tip, check your food before you leave.
Richard Alderson
This is the second time I got no cookie dough in my Blast.. STOP being greedy with the F-ing cookie dough!
Food: 2
Brian Kissack
Great food and liked being able to either eat in my car or sit at the outdoor dining area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Cherry Lemonade, Sandwich, Chili Cheese Tots, Corn Dog
The staff at this location do not understand the basic tenets of customer service. The order taker messed up a part of our order, then didn't provide a receipt. The staff that delivered the order ignored us when we called out to her to ask her about the mix up. When we buzzed to ask about it, instead of making it right, the order taker said he could print off another receipt and we could pay for a new order. Also, the tea tasted rotten, so I don't think they clean their machines that often.
Don't go to this location, go to the one on New Shackle. Better customer service, and they actually get the order right most of the time.
Atmosphere: 1
Food: 1
Service: 1
My wife and I sure you love cheery limamades
Atmosphere: 3
Food: 5
Service: 4
They get your order wrong more times than not
Atmosphere: 4
Food: 4
Service: 2
The food that came out was gross. The sausage breakfast burritos had almost no eggs, one hard thin overcooked sausage patty and was mostly cheese. The burgers were like rubber and had everything on them when I ordered plain, just cheese and meat (kids didn’t eat because of this). We will not be back to this Sonic. I am so disappointed that I spent almost $30 on gross food. Never ever again.
Food: 1
Don’t even try to order ched R Bites here because they don’t know what ched R bites even are. Pull up to the drive through, told them I wanted a cherry lime aid and CHED R BITES. They said okay we’ll be out. They come out I seen that they didn’t give me my cherry lime and they given me cheddar Jalapeños. I explained to the girl that I didn’t get my correct order. They come back out with the cherry lime aid but they bring out cheddar jalapeños again… I explained to the girl that I wanted the ched r bites… then she said oh sorry we thought you said Cheddar jalapeños we’ll get you what you want then leaves. Wait fifteen minutes the girl comes back out hands me this long greet filled with tatter tots and nacho cheese…. I finally just gave up because I was appalled at what she given me. Don’t go here it’s obviously a flipping joke just to get CHED R BITES.
Atmosphere: 1
Food: 1
Service: 1
Tried ordering from the app. Hahaha, techni ally difficulties. $3 more from ordering at the location. So,guess this review is really for the lousy app !!!
Atmosphere: 1
Food: 1
Service: 1
I ordered two triple smash burgers on February 25, 2025, and have been vomiting all night. Your food made me extremely sick, and I believe I have food poisoning. Please do not come here if you want to get sick. I am reporting you the food health department.
Atmosphere: 1
Food: 1
Service: 1
All there food is very good
Atmosphere: 5
Food: 5
Service: 5
Went at 8:12 tonight and first 2 spots I pulled into screens were black and didn’t work. 3rd spot we pulled into worked, activated the red button, and Beep! Five minutes later the car beside me pulled away without service being done. The truck to the right of me pushed their button a second time. Still nothing… no hold on, bare with us we are short staffed, our screen still says “red button activated! “ ok, it works so what’s the deal? I see a girl with headset inside thru the covered window. I see a guy as well. So there’s some staff. (My husband wants to pull away, I say be patient they may just be low staffed.) the truck beside us activates button again! A man on the other side of building walks to the front and I can’t see any more of what he does except him anger walking back to his car and then speeding away around the building and exiting behind us. None of the 5 cars here have had service. My husband then makes me aware the time is now 8:31 and patience is no longer an option! We are leaving. (Sign still says red button activated!) At 8:36 after 19 minutes of no service at all to us, or any other person there, we leave. This is very discouraging because I am patient, but someone could politely have stated they knew we were there but bear with them they are low staffed or a machine is down. I could have chosen to stay or go. Now I’m left with a doubt if future visits, and if my husband has a choice, we won’t go there for a year! Sad.
Atmosphere: 3
Food: 4
Service: 1
Every time I've gone to this sonic, I've been unimpressed with the food quality, but today, it puts it over the edge. I went and ordered some dinner for my family. When I got home with it, I unwrapped my burger, only to find the bun was moldy. This is unacceptable. At first, I thought, ok, maybe they just didn't notice because it was the bottom bun. NO, the bun was clearly laid down bottom side up and grilled. Someone had to grab the bun and put it down mold side up and thought to themselves, "eh no big deal," and made a burger out of it. Disgusting and inexcusable. I'm never eating here again, and I'd recommend you don't either. Congrats, sonic, for pulling the literal first reviews of my life.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Chicken sandwhich had almost no chicken in it just overcooked breading. Tasted like cardboard. My husband had a burger that had a moldy bun, mind you the bun was toasted so someone had to have seen that it was moldy while making it. I don't trust the food safety of this place. Don't try it.
Atmosphere: 1
Food: 1
Service: 1
Super slow ,and both drinks I ordered taste like old flat sodas. No strawberries in the strawberry limeade and the food is cold .and after waiting for 14 min for 2 simple orders the food shouldn't be cold at all not to mention they weren't busy.
Atmosphere: 1
Food: 1
Service: 1
Ordered a #1 Sonic burger only got plain burger for $ 8 .49 ?? I usually do not complain I also have a tip, check your food before you leave.
This is the second time I got no cookie dough in my Blast.. STOP being greedy with the F-ing cookie dough!
Food: 2
Great food and liked being able to either eat in my car or sit at the outdoor dining area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Cherry Lemonade, Sandwich, Chili Cheese Tots, Corn Dog
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