UPDATE: well my review as of 11/15 was pretty harsh, and honestly it should have been. That being said I did decide to return today. This time of the year is so busy and my husband and I decided to see if this BoJangles would make good on their offer to replace my meal for no charge. Let me say we were pleasantly surprised! They had no for warning I was coming in. I just showed up and asked for Chip (this was who I spoke with last time). Chip was not there so I explained to the cashier I had an issue with my last meal and was promised a replacement. So he informed the manager who came and spoke with me. He was actually the General Manager his name is Jamie. Jamie had seen my review and he was very very apologetic, and replaced the meal we had last time! He wished he had a way to contact me sooner. He was more than polite and respectful! He replaced our dinner as promised by Chip. I am extremely proud to say we were more than pleased with the dinner we got this time and the coleslaw was included! The gravy and potatoes were creamy and perfect! The chicken and biscuits were perfect as well! And I got the order in just a few minutes. I do believe in redemption and I am more that glad to say, after today yes we will be returning to this BoJangles location again. Thank you Jamie for restoring our faith in your store! ………………………………………………….This is Thursday, 11/15/2024 around 6 pm. We placed our order at the drive through. First they had to do a count to make sure they had enough chicken for my 8 piece family meal. That’s took a moment to find out. I was ready to leave cuz I didn’t want to wait on chicken to cook. She finally came back and told me yes they have the chicken. Great. Finished my order and proceeded to the window. After taking my payment I was told we were waiting on coleslaw to be made. I was asked to pull to the parking area and they would bring my food when it’s ready. We must have waited 20-25 minutes, maybe longer than that. They brought our order and we went home. When we unpacked the meal, we had no coleslaw. So I called immediately (I mean we waited 20-25 minutes for the coleslaw). I spoke with Chip he was very apologetic, took my name and said they would replace our meal next time we were in. Ok I was good with that. Disappointed since we wasted so much time, but ok. So now we are making our plates with chicken., potatoes and gravy. Oh dear lord, the potatoes and gravy were beyond horrible!!! Both were soooo thick and tasted awful! After seeing some of these reviews, I think it’s the management at this location is the problem. Apparently they do not care about putting out a quality product. Just take the money and go. I won’t be eating at this location again I don’t care if it is free. If I had a dog I bet he wouldn’t have eaten it either. STAY AWAY FRIM THIS STORE UNTIL NEW MANAGEMENT IS ESTABLISHED.
Chris Leto
I'm not sure how a "chicken restaurant" consistently is out of chicken. We have been here 3 weeks in a row (2 Friday evenings and 1 Saturday evening, all just before 5pm) and all 3 times were told that they were out of chicken. We just tried to order a 12pc family meal and the staff states they don't gave enough chicken. I offer to wait and I'm told it would take them around 45 minutes. I'm sorry, I'm not waiting that long. When you actually are able to get a meal from here, it's usually complaint free.
Atmosphere: 4
Food: 4
Service: 1
James Clark
Food never been served them bathrooms dirty
Atmosphere: 1
Food: 1
Service: 1
Shana
I'm literally sitting here in Bojangles right now I have witnessed 4people walk out due to the service. They have bags laid on the back floor that you can see. My dad did NOT get all of his order. They did NOT give him the gravy for his biscuit noe did they give him the bo rounds. We should have gone to Hardee's . Service just plain SUCKS!!!!😡
Atmosphere: 1
Food: 1
Service: 1
Justin
You need new management.
Atmosphere: 1
Food: 1
Service: 1
Kris Wysong
Placed mobile order at 5:18 to pick up asap. Ordered a Cajun filet biscuit combo, two chicken sandwich combos, and a large mac n cheese. Arrived at restaurant at 5:25 (see screenshot I took in case they asked me my order number). Told drive thru attendant I was there to pick up my mobile order, she told me to pull to the window, then at the window she asked if I could pull into curbside pickup spot two so I did. Waited. Waited. Waited. Person beside me go their food, it was wrong, he pulled down his window and asked me if I ordered a four piece which I didn’t. Employee in black clothes comes back out to tell the guy they can’t find his order and that they think they “gave it to some ol bastard”. He goes back in and I wait. Then I see in the mobile app it says it’s bo time and my order is ready. I wait a couple of minutes and decide maybe I should go in since the app says to come in and pick it up. I go in and there’s not a single customer in the restaurant, but there’s five or so employees, one of which is doing the work while the others just stand around. You’d think with how long me and guy in spot one have been there they’d be backed up like a grand opening at a chick fil a but no this is just good ol poor management and not caring. I stand there for a bit while the guy in black is fixing the guy in pickup slot 1s order. As he’s finishing the order he asks me what I’d like to order and I explain I have a mobile order to pick up and I was in slot 2 outside but the app said it’s ready and to come inside to pick it up so that’s why I’m inside now (it’s about 5:50 so I’ve been here almost a half hour). He says that my order isn’t ready because online orders don’t come through right, so he starts to make my order while again the other people are just standing there (except drive through lady who was nice but didn’t seem to know how to do anything because she kept asking black clothes guy what to do). Anyway, as he’s building my order he informs me he doesn’t have enough Mac n cheese to make the large Mac n cheese, just the small one that was ordered with one of the sandwich combos. This is bad because a large Mac n cheese is the only thing my daughter will eat from Bojangles and stupid me I thought they actually had the food on hand that people want to eat at 5:50 on a Friday night but I guess the mac n cheese bandits ate it all. So I ask what can I have to replace it and he says how about some Bo-Berry biscuits and I say sure because I’m ready to get out of this nightmare at this point. Well stupid me they have to heat up the biscuits or something so I get to wait more while the rest of my food now sits in a bag getting cold. He says once the biscuits are done it’ll be good to go and I have to point out I ordered three drinks to go with the food, he fills up two of them because they don’t have any sweet tea made where the customers can fill it so he does it while I fill the third on my own (we all ordered tea but I was like whatever I’ll get lemonade because life sure is giving me a face full of lemons right now). I take another screenshot on my phone while I wait. I finally get all my food and leave right at 6:01 pm, over a half hour after I arrived. Got home and the food was at least accurate (one sandwich was plain while the other wasn’t) but the fries were cold and the tea was so/so. Oddly enough the berry biscuits we got in place of our large mac n cheese was the best part but my daughter still complained she was hungry.
Overall, stay away from this place, there’s plenty of other restaurants nearby, and considering how long you have to wait even when you’re basically the only customer there you could go to a nice sit down restaurant and enjoy life with your family versus being stuck at Bojangles pondering what you did in life to make this nightmare your reality. Either the employees don’t care, aren’t trained properly, or a combination thereof and I’m guessing the ownership also doesn’t care because they are letting it happen and judging by the fact there’s nobody else there I’m guessing it been li
Atmosphere: 1
Food: 3
Service: 1
Donielle Silcox
Went in took 10 min to be waited in. I was the only one in the store. Employees were in the back jumping trying to touch the ceiling. Then waited another few mins while they talked about someone getting fired cause someone was on what they called a power trip cause stuff wasn't done the night before. Once I received my food the biscuits were so hard you could break a window with it .
Atmosphere: 1
Food: 2
Service: 1
Jason Morgan
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Keeley Gordon
My son had the supreme kids meal and the chicken was raw and he didn't realize it until after he had taken a bite and swallowed it..
Food: 1
Service: 5
Chang Ho Lee
I can't believe whether they have any sense of hygiene or if they even train their employees... I was shocked to see one touch the food I ordered with her bare hands right in front of me without a second thought. I really hope it's just this branch that's like this!
Family was craving fried chicken the other day so I drove out to get some. Instead of driving 15 min further for some Popeyes I made the mistake of settling for this particular Bojangles. Got a 12 piece family meal, it was noon, barely any customers at the restaurant, should have seen the signs earlier... A few customers inside, no cars at the drive thru, still had to wait about 25 minutes. Sweet tea was unsweet. Fries were over salted and tough like they were old fries that were re-fried. The chicken breading was EXTRA salty, like they wanted to punish us for some reason. But HEY I guess the dirty rice and mac was good... I like bojangles but this particular spot is a hard PASS from now on
Atmosphere: 3
Food: 1
Service: 2
Nathaniel Coffey
They never leave a fork or get my order right they suck
olivia breeden
Followed my order exactly as asked, food came quickly and fresh, worker named jamie was responsible for the best order i’ve had at any bojangles ever. Pickle mountain. Go here if you love pickles !!!
Atmosphere: 5
Food: 5
Service: 5
Thomas Teegarden
Sausage biscuit before was hard/old and waiting on the line too long. Though the steak biscuit that was fresh, was amazing. Second visit, got two steak biscuits, they were good also. Only down side was hearing the front cashier complain about being short staffed to every customer that arrived at the counter or drive thru.
UPDATE: well my review as of 11/15 was pretty harsh, and honestly it should have been. That being said I did decide to return today. This time of the year is so busy and my husband and I decided to see if this BoJangles would make good on their offer to replace my meal for no charge. Let me say we were pleasantly surprised! They had no for warning I was coming in. I just showed up and asked for Chip (this was who I spoke with last time). Chip was not there so I explained to the cashier I had an issue with my last meal and was promised a replacement. So he informed the manager who came and spoke with me. He was actually the General Manager his name is Jamie. Jamie had seen my review and he was very very apologetic, and replaced the meal we had last time! He wished he had a way to contact me sooner. He was more than polite and respectful! He replaced our dinner as promised by Chip. I am extremely proud to say we were more than pleased with the dinner we got this time and the coleslaw was included! The gravy and potatoes were creamy and perfect! The chicken and biscuits were perfect as well! And I got the order in just a few minutes. I do believe in redemption and I am more that glad to say, after today yes we will be returning to this BoJangles location again. Thank you Jamie for restoring our faith in your store! ………………………………………………….This is Thursday, 11/15/2024 around 6 pm. We placed our order at the drive through. First they had to do a count to make sure they had enough chicken for my 8 piece family meal. That’s took a moment to find out. I was ready to leave cuz I didn’t want to wait on chicken to cook. She finally came back and told me yes they have the chicken. Great. Finished my order and proceeded to the window.
After taking my payment I was told we were waiting on coleslaw to be made. I was asked to pull to the parking area and they would bring my food when it’s ready.
We must have waited 20-25 minutes, maybe longer than that.
They brought our order and we went home. When we unpacked the meal, we had no coleslaw. So I called immediately (I mean we waited 20-25 minutes for the coleslaw). I spoke with Chip he was very apologetic, took my name and said they would replace our meal next time we were in. Ok I was good with that. Disappointed since we wasted so much time, but ok.
So now we are making our plates with chicken., potatoes and gravy. Oh dear lord, the potatoes and gravy were beyond horrible!!! Both were soooo thick and tasted awful!
After seeing some of these reviews, I think it’s the management at this location is the problem. Apparently they do not care about putting out a quality product. Just take the money and go. I won’t be eating at this location again I don’t care if it is free. If I had a dog I bet he wouldn’t have eaten it either.
STAY AWAY FRIM THIS STORE UNTIL NEW MANAGEMENT IS ESTABLISHED.
I'm not sure how a "chicken restaurant" consistently is out of chicken. We have been here 3 weeks in a row (2 Friday evenings and 1 Saturday evening, all just before 5pm) and all 3 times were told that they were out of chicken. We just tried to order a 12pc family meal and the staff states they don't gave enough chicken. I offer to wait and I'm told it would take them around 45 minutes. I'm sorry, I'm not waiting that long. When you actually are able to get a meal from here, it's usually complaint free.
Atmosphere: 4
Food: 4
Service: 1
Food never been served them bathrooms dirty
Atmosphere: 1
Food: 1
Service: 1
I'm literally sitting here in Bojangles right now I have witnessed 4people walk out due to the service. They have bags laid on the back floor that you can see. My dad did NOT get all of his order. They did NOT give him the gravy for his biscuit noe did they give him the bo rounds. We should have gone to Hardee's . Service just plain SUCKS!!!!😡
Atmosphere: 1
Food: 1
Service: 1
You need new management.
Atmosphere: 1
Food: 1
Service: 1
Placed mobile order at 5:18 to pick up asap. Ordered a Cajun filet biscuit combo, two chicken sandwich combos, and a large mac n cheese. Arrived at restaurant at 5:25 (see screenshot I took in case they asked me my order number). Told drive thru attendant I was there to pick up my mobile order, she told me to pull to the window, then at the window she asked if I could pull into curbside pickup spot two so I did. Waited. Waited. Waited. Person beside me go their food, it was wrong, he pulled down his window and asked me if I ordered a four piece which I didn’t. Employee in black clothes comes back out to tell the guy they can’t find his order and that they think they “gave it to some ol bastard”. He goes back in and I wait. Then I see in the mobile app it says it’s bo time and my order is ready. I wait a couple of minutes and decide maybe I should go in since the app says to come in and pick it up. I go in and there’s not a single customer in the restaurant, but there’s five or so employees, one of which is doing the work while the others just stand around. You’d think with how long me and guy in spot one have been there they’d be backed up like a grand opening at a chick fil a but no this is just good ol poor management and not caring. I stand there for a bit while the guy in black is fixing the guy in pickup slot 1s order. As he’s finishing the order he asks me what I’d like to order and I explain I have a mobile order to pick up and I was in slot 2 outside but the app said it’s ready and to come inside to pick it up so that’s why I’m inside now (it’s about 5:50 so I’ve been here almost a half hour). He says that my order isn’t ready because online orders don’t come through right, so he starts to make my order while again the other people are just standing there (except drive through lady who was nice but didn’t seem to know how to do anything because she kept asking black clothes guy what to do). Anyway, as he’s building my order he informs me he doesn’t have enough Mac n cheese to make the large Mac n cheese, just the small one that was ordered with one of the sandwich combos. This is bad because a large Mac n cheese is the only thing my daughter will eat from Bojangles and stupid me I thought they actually had the food on hand that people want to eat at 5:50 on a Friday night but I guess the mac n cheese bandits ate it all. So I ask what can I have to replace it and he says how about some Bo-Berry biscuits and I say sure because I’m ready to get out of this nightmare at this point. Well stupid me they have to heat up the biscuits or something so I get to wait more while the rest of my food now sits in a bag getting cold. He says once the biscuits are done it’ll be good to go and I have to point out I ordered three drinks to go with the food, he fills up two of them because they don’t have any sweet tea made where the customers can fill it so he does it while I fill the third on my own (we all ordered tea but I was like whatever I’ll get lemonade because life sure is giving me a face full of lemons right now). I take another screenshot on my phone while I wait. I finally get all my food and leave right at 6:01 pm, over a half hour after I arrived. Got home and the food was at least accurate (one sandwich was plain while the other wasn’t) but the fries were cold and the tea was so/so. Oddly enough the berry biscuits we got in place of our large mac n cheese was the best part but my daughter still complained she was hungry.
Overall, stay away from this place, there’s plenty of other restaurants nearby, and considering how long you have to wait even when you’re basically the only customer there you could go to a nice sit down restaurant and enjoy life with your family versus being stuck at Bojangles pondering what you did in life to make this nightmare your reality. Either the employees don’t care, aren’t trained properly, or a combination thereof and I’m guessing the ownership also doesn’t care because they are letting it happen and judging by the fact there’s nobody else there I’m guessing it been li
Atmosphere: 1
Food: 3
Service: 1
Went in took 10 min to be waited in. I was the only one in the store. Employees were in the back jumping trying to touch the ceiling. Then waited another few mins while they talked about someone getting fired cause someone was on what they called a power trip cause stuff wasn't done the night before. Once I received my food the biscuits were so hard you could break a window with it .
Atmosphere: 1
Food: 2
Service: 1
Great food and service
Atmosphere: 5
Food: 5
Service: 5
My son had the supreme kids meal and the chicken was raw and he didn't realize it until after he had taken a bite and swallowed it..
Food: 1
Service: 5
I can't believe whether they have any sense of hygiene or if they even train their employees... I was shocked to see one touch the food I ordered with her bare hands right in front of me without a second thought. I really hope it's just this branch that's like this!
Service: 1
Restaurantji Recommends
Family was craving fried chicken the other day so I drove out to get some. Instead of driving 15 min further for some Popeyes I made the mistake of settling for this particular Bojangles. Got a 12 piece family meal, it was noon, barely any customers at the restaurant, should have seen the signs earlier... A few customers inside, no cars at the drive thru, still had to wait about 25 minutes. Sweet tea was unsweet. Fries were over salted and tough like they were old fries that were re-fried. The chicken breading was EXTRA salty, like they wanted to punish us for some reason. But HEY I guess the dirty rice and mac was good... I like bojangles but this particular spot is a hard PASS from now on
Atmosphere: 3
Food: 1
Service: 2
They never leave a fork or get my order right they suck
Followed my order exactly as asked, food came quickly and fresh, worker named jamie was responsible for the best order i’ve had at any bojangles ever. Pickle mountain. Go here if you love pickles !!!
Atmosphere: 5
Food: 5
Service: 5
Sausage biscuit before was hard/old and waiting on the line too long. Though the steak biscuit that was fresh, was amazing. Second visit, got two steak biscuits, they were good also. Only down side was hearing the front cashier complain about being short staffed to every customer that arrived at the counter or drive thru.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Steak Biscuit Combo, Bo Fries
Still sick ? from that food
Atmosphere: 1
Food: 1
Service: 1
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