Chick-fil-A

3206 Peoples St, Johnson City
(423) 952-0031

Recent Reviews

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Ny Rose

Always fresh, fast and delicious!

Atmosphere: 5

Food: 5

Service: 5

Jeff Routledge

It's Chick-fil-A, of course its good.

Mckenzie Ornduff

Great safe. Clear area. Indoor playground with kids.

Lisa Nail

Excellent service.

Atmosphere: 5

Food: 5

Service: 5

L Wayne Nail

So very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

Melissa Loyd

Great place for a chicken sandwich or chicken nuggets and waffle fries. Quick friendly service. The business is based upon traditional values & religion, so they are closed on Sundays. Get their app for specials.

Atmosphere: 5

Food: 5

Service: 5

vickie lewis

The wraps are awesome !!

Atmosphere: 5

Food: 5

Service: 5

Lois Shuman

Clean and friendly.

Atmosphere: 5

Food: 5

Service: 5

Shawn Brown

Everything on the menu is delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken, Cobb Salad

Rick Phillips

Was really looking forward to a chick fil a sandwich. Ordered a spicy and an original. Both we extremely dry and overcooked. Very dissappointed.

Atmosphere: 5

Food: 1

Service: 5

Scott Huff

Last few times the bread has been quite stale. Usually really good but a few times in a row - may need to focus a little more on quality control.

Food: 2

Service: 4

Recommended dishes: Grilled Chicken, Spicy Chicken Sandwich

Chris Hamilton

Best Chick-Fil-A around

Atmosphere: 5

Food: 5

Service: 5

Marc Ferrington

Easily the best Chickfila in the Tri-cities.

Atmosphere: 5

Food: 5

Service: 5

Bill Park

Too rich for my liking!

Food: 4

Service: 4

A. Jennings

Spicy Chicken Sandwich with a Side of Attitude

Well, today I learned Chick-fil-A's "my pleasure" policy doesn’t apply when management gets involved. I ordered a regular chicken sandwich but was served a spicy one instead. Mistakes happen, right? So, I politely returned to the drive-thru to request the correct sandwich.

Enter The Manager. He swoops in already irritated with life, takes my sandwich with an air of annoyance so thick you could spread it on bread, and heads back inside. Moments later, he returns with my half-eaten spicy sandwich (weird, right?) and my replacement sandwich. Instead of simply apologizing and moving on, he insists the spicy sandwich wasn’t spicy—because apparently, I can’t tell the difference between mild and "mouth-on-fire."

But wait, there’s more! He didn’t stop at denying my taste buds; he turned the whole ordeal into a live show for his staff, complete with condescension and patronizing tone. Bravo, sir. You've truly mastered the art of customer disservice. I had to ask myself, am I at Chick Fil A or McDonalds?

To the general manager: perhaps a refresher course in customer relations is in order. A bit of humility goes a long way, especially when you're handling someone’s lunch and dignity at the same time. I hope the teenagers watching on from the door were impressed.

Atmosphere: 2

Food: 2

Service: 2

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