Cook Out
$ • Burgers, Fast Food, Hot Dogs
Hours:
1206 W State of Franklin Rd, Johnson City
(866) 547-0011
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Absolutely terrible experience. A reputation for cheap??? I got a jr tray, a tray, and an a la carte sandwich and it was over $20. Both burgers were topped way incorrectly, a "double" onion ring order was SIX rings, service was ridiculously slow and they weren't even very busy. I don't see myself ever going here again.
Since my last review got deleted GM is awful, management is horrible General manager is extremely rude and targets employees Don’t ever get a job here you will regret it
Terrible staff. Rude and talked to their friends and didn’t pay attention. Order was totally wrong and almost got ripped off for two teas. DID GET RIPPED OFF FOR MY FRIES. Nice to order a side and not even get it. This location is an embarrassment.
Ratings
Menu
Hours
| Monday | 10:30AM - 3AM |
| Tuesday | 10:30AM - 3AM |
| Wednesday | 10:30AM - 3AM |
| Thursday | 10:30AM - 3AM |
| Friday | 10:30AM - 4AM |
| Saturday | 10:30AM - 4AM |
| Sunday | 10:30AM - 3AM |
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Cook Out is a restaurant with a location that offers decent service in general. However, the cleanliness of the floor and kitchen area can be improved, as some customers have reported a greasy floor and a strange smell coming from the kitchen. The restaurant could benefit from enhancing its vegetarian options. Parking can be a bit challenging due to smaller spots, with larger vehicles occupying multiple spaces. The staff, including employees like D, are friendly and attentive, often calling out orders clearly and maintaining a bright smile throughout the visit. Customers frequently praise the food, especially the burgers, BBQ sandwiches, cajun fries, hush-puppies, and milkshakes, with the 3 berry milkshake being particularly popular. During off-peak hours, it can be a quiet spot for a meal.
To improve, Cook Out could consider better staffing strategies, training programs, and feedback systems during busy times. Automation and process re-engineering may help maintain consistency and reduce workload, so staff can focus more on food quality and customer satisfaction. Addressing cleanliness concerns and expanding vegetarian options could also enhance the dining experience.