The point of this post is not about the cost but about the lack of transparency and customer appreciation.
Our waitress, Aubree, was very nice and did a good job.
The manager we were provided, who didn't present his name, (walked with a cane) was smug and shrugged off our concerns.
Only after receiving our food and after my wife received her first refill of a fountain drink, the waitress proceeded to inform us that they charge for a second drink beginning with the third refill. We then questioned where that was stated on the menu and that it's not right or legal to charge your customers afterwards or for hidden fees. She stated that they did that instead of charging a fee for using a credit card. Which wouldn't affect us as we mostly use cash. She then returned to confirm herself this wasn't listed on the menu. She offered the manager and we accepted. He arrived and then tried to sell us on the concept and when we questioned why we weren't notified prior and that it wasn't on the menus, he said that it would cost thousands of dollars to redo them and wouldn't answer why we weren't notified prior. I said that's the cost of doing business for keeping the menu's up to date. He said he uses this hidden fee to keep his food quality up. However my wife's chicken breast just so happened to be overcooked and could not be cut with a steak knife. When we again questioned his methods, he came back with "this is why I'm selective with my clientele". This says to a previous returning customer, that he doesn't need our business and doesn't care if we return.
He did remove my wife's meal cost since it was overcooked.
Friday night may have in fact been my last visit after 3+ years. I'll have to think more on it.
Again, this is about being up front with your customers and showing appreciation or the want for every customer to return, not the cost.
Atmosphere: 3
Food: 4
Service: 5
Jason Davis
It wasn't very during our visit, but the staff was welcoming and the food was delicious. We will definitely be returning to try the rest of the menu.
Fusion @ Ridgefields not only infuses flavor into their unique & traditional delicious dishes but they also fuse together the Kingsport community with their innovative thinking, small business classes, outreach programs, and leadership roles. They have a great staff with a wonderful Sunday brunch & tempting cocktails. Perfect ambience for date night. Singo on Tuesdays is a blast, as well.
Atmosphere: 5
Food: 5
Service: 5
J. McAlister
Excellent food with great service! The salmon is really good!
Atmosphere: 5
Food: 5
Service: 5
Terri Ryan
Food was amazing.. Thai chicken wings and Curry
Atmosphere: 5
Food: 5
Service: 5
Elizabeth
I personally haven't seen such amazing small business owners In a long time. They truly take customer service to the next level. Bow they treat all humans, their customers their workers and our community is exactly what we need more of. They not only did so much for hurricane plane victims but they do everyday stuff to help people in the community. I've met the owner personally and I hsbnt met his wife but I don't need to to know she's quite wonderful. She does work with kids and they teach culinary classes. Kingsport is very lucky and blessed to have this new restaurant and family be apart of our community. I truly can't wait to see what amazing things they continue to do with their creativity and love for other people.
10/10 recommend working there. 10/10 recommend eating there.
Susannah H
I sat outside under a covered deck overlooking the golf course. I was immediately greeted by my server. I ordered crab stuffed mushrooms, fried artichoke and Merlot. The crab stuffed mushrooms were perfect. I didn’t care for the fried artichoke, which was stringy and chewy. The service was excellent.
Atmosphere: 5
Food: 4
Service: 5
Misty Sloan
Great food and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Karen DiFilippo
Food was excellent and unique, service over the top.
Where to begin.. a neglected facility and grounds...terrible food...stale chips and cheap canned queso, for an appetizer. Tried the shrimp catalina, which is 5 shrimp butterfly cut and a ball of crab cake filling on top with Fettuccine Alfredo....too salty and way too much seasoning and not a good flavor. Couldn't eat it... then I tried the tortellini sugarosa, and it was absolutely horrible. Took two bites and quit. Charged $3 for some bread. The Bloody Mary was delicious. The waitresses took 5 trips to bring straws and napkins/silverware. Very disappointing. Expecting 4.5* quality and service as rated on Google maps...with Bidenflation causing high prices, it's especially painful to pay that much for something you could make way better at home.
Atmosphere: 2
Food: 1
Service: 1
Sean Cornett
Came here for a graduation celebration and had a great time! Service was great, very attentive to all our wants and needs and was very nice. Food was too notch. I got the crab-stuffed shrimp and ate every bite. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Ivone Santiago
Good food. Promising for future visits.
Atmosphere: 5
Food: 5
Service: 5
Kimberley Miller
1st time at Fusions waited 45 min for our food. Main reason for the 2 stars was the music!
Hidden fees, smug management.
The point of this post is not about the cost but about the lack of transparency and customer appreciation.
Our waitress, Aubree, was very nice and did a good job.
The manager we were provided, who didn't present his name, (walked with a cane) was smug and shrugged off our concerns.
Only after receiving our food and after my wife received her first refill of a fountain drink, the waitress proceeded to inform us that they charge for a second drink beginning with the third refill. We then questioned where that was stated on the menu and that it's not right or legal to charge your customers afterwards or for hidden fees. She stated that they did that instead of charging a fee for using a credit card. Which wouldn't affect us as we mostly use cash. She then returned to confirm herself this wasn't listed on the menu. She offered the manager and we accepted. He arrived and then tried to sell us on the concept and when we questioned why we weren't notified prior and that it wasn't on the menus, he said that it would cost thousands of dollars to redo them and wouldn't answer why we weren't notified prior. I said that's the cost of doing business for keeping the menu's up to date. He said he uses this hidden fee to keep his food quality up. However my wife's chicken breast just so happened to be overcooked and could not be cut with a steak knife. When we again questioned his methods, he came back with "this is why I'm selective with my clientele". This says to a previous returning customer, that he doesn't need our business and doesn't care if we return.
He did remove my wife's meal cost since it was overcooked.
Friday night may have in fact been my last visit after 3+ years. I'll have to think more on it.
Again, this is about being up front with your customers and showing appreciation or the want for every customer to return, not the cost.
Atmosphere: 3
Food: 4
Service: 5
It wasn't very during our visit, but the staff was welcoming and the food was delicious. We will definitely be returning to try the rest of the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Chile Relleno, Chicken Enchiladas, Crab Stuffed Mushrooms
Excellent food and waitress !
Atmosphere: 5
Food: 5
Service: 5
Fusion @ Ridgefields not only infuses flavor into their unique & traditional delicious dishes but they also fuse together the Kingsport community with their innovative thinking, small business classes, outreach programs, and leadership roles. They have a great staff with a wonderful Sunday brunch & tempting cocktails. Perfect ambience for date night. Singo on Tuesdays is a blast, as well.
Atmosphere: 5
Food: 5
Service: 5
Excellent food with great service! The salmon is really good!
Atmosphere: 5
Food: 5
Service: 5
Food was amazing.. Thai chicken wings and Curry
Atmosphere: 5
Food: 5
Service: 5
I personally haven't seen such amazing small business owners In a long time. They truly take customer service to the next level. Bow they treat all humans, their customers their workers and our community is exactly what we need more of. They not only did so much for hurricane plane victims but they do everyday stuff to help people in the community. I've met the owner personally and I hsbnt met his wife but I don't need to to know she's quite wonderful. She does work with kids and they teach culinary classes. Kingsport is very lucky and blessed to have this new restaurant and family be apart of our community. I truly can't wait to see what amazing things they continue to do with their creativity and love for other people.
10/10 recommend working there.
10/10 recommend eating there.
I sat outside under a covered deck overlooking the golf course. I was immediately greeted by my server. I ordered crab stuffed mushrooms, fried artichoke and Merlot. The crab stuffed mushrooms were perfect. I didn’t care for the fried artichoke, which was stringy and chewy. The service was excellent.
Atmosphere: 5
Food: 4
Service: 5
Great food and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Food was excellent and unique, service over the top.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Honey-Glazed Salmon, Fried Artichokes
Restaurantji Recommends
Great food and very nice people.I was also there for Linda Laws and Jason Lloyd, their music is amazing
Kid-friendliness: They are welcome
Wheelchair accessibility: No steps at entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Queso, Chicken Enchiladas, Honey-Glazed Salmon, Shrimp Tacos, Chimichanga, Chicken Fajita Tacos, Beef Tenderloin Bruschetta, Shrimp Catalina, Beef Fajita Tacos
Where to begin.. a neglected facility and grounds...terrible food...stale chips and cheap canned queso, for an appetizer. Tried the shrimp catalina, which is 5 shrimp butterfly cut and a ball of crab cake filling on top with Fettuccine Alfredo....too salty and way too much seasoning and not a good flavor. Couldn't eat it... then I tried the tortellini sugarosa, and it was absolutely horrible. Took two bites and quit. Charged $3 for some bread. The Bloody Mary was delicious. The waitresses took 5 trips to bring straws and napkins/silverware. Very disappointing. Expecting 4.5* quality and service as rated on Google maps...with Bidenflation causing high prices, it's especially painful to pay that much for something you could make way better at home.
Atmosphere: 2
Food: 1
Service: 1
Came here for a graduation celebration and had a great time! Service was great, very attentive to all our wants and needs and was very nice. Food was too notch. I got the crab-stuffed shrimp and ate every bite. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Good food. Promising for future visits.
Atmosphere: 5
Food: 5
Service: 5
1st time at Fusions waited 45 min for our food. Main reason for the 2 stars was the music!
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