The flatbread sub I just ordered was so thin, it barely had anything on it!
Atmosphere: 1
Food: 1
Service: 1
sebastian marshall
If u could give 0 I would waited almost 15 min and just left Noone even there
Destany Dorsett
They were completely out of sandwich wraps, I am not one to complain but they were not busy.
Atmosphere: 1
Food: 1
jeff h
Horrible. Placed an order at 11:07 , it was marked ready at 11:23 and we watches 5 families walk in and have thier order made in line. When we finally asked where our order was they said they haven't started it yet. It is now 12 noon and they still have not made 1 sub!
Atmosphere: 1
Food: 1
Service: 1
H
Placed my order today around 4:50. I'm still sitting in there lobby at 6:15 of writing this. I've never had to wait so long before in my life. Whenever I originally walked into the store and told the employees I was there for my mobile order, they just said" I'm making it right now I'll bring it out to you just sit down at the table" they didn't even check the name after making it they bring it out to me. (this is around 5:30 pm.)After waiting for an additional 20 minutes they bring me someone else's whole order. After I already handled the food they didn't remake that person's food, but instead gave the food out, that's been handled by someone random, After they realized they didn't have my order ready or anywhere in the store, they realized there was no receipt for my order because they gave the wrong order to another person. After having to sit down to handwrite out my entire order for two sandwiches and then I waited another additional 10 minutes for them to remake the order. I wasn't offered anything, but a cup without a lid. The female kept repeating "I know I know I'm sorry." Not to mention that I literally walked 34 minutes in 40° weather, I don't own pants The only thing I have is shorts and shoes that have holes throughout without socks. By the time I was able to start walking home it had already dropped to 34 degrees thanks subway .. and that's not even the end of it. After I get home I realized the sandwiches are WRONG AGAIN ... After they didn't even put chicken on the chicken sandwich I instantly called the location to let them know my order was still incorrect after it was messed up 3 times at this point, just to have the women on the phone tell me "well if you come back tomorrow, we can remake it and you don't have to pay for it" I responded that "I needed the food tonight that tomorrow wouldn't work because this is the first chance I've even had to eat since yesterday, and I want them just made right. After paying an additional $1.80 per sandwich for a sliced avocado which wasn't on either sandwich, and missing the main proteins I say that I have an issue with it and I have to get it made right". The female worker just responded " oh well my issue is that you didn't write it down right" that she" made it right " and it wasn't her fault. Which then she replied" that she had an issue that.. " which at that point I say " oh you have the issue" and the call got ended, I tried to recall the location for them to fix the problem and would not answer any calls anymore tried from two different numbers. It's been an hour and a half and I still can't get them to pick up the phone to start making it right before I have to walk another hour..... Like I paid 27$, still don't have the right food, and now they won't even answer.. how is this acceptable anywhere.
Atmosphere: 1
Food: 1
Service: 1
Kacey Blevins
NORMALLY, this is a good place to eat. I placed my order online while shopping at Walmart. About 20-25 minutes after placing it, I went to pick it up. There was 2 people eating and 1 in line. I went to the stand where you pickup to-go orders, and there was nothing there. I noticed there was 3 sandwiches lined up (and I ordered 3) so I decided to sit and wait instead of asking if my food was ready. This is where it goes DOWNHILL. I noticed after the customer left, the person making sandwich’s went to her cell phone and was texting away. I didn’t think anything of it because there could have been an emergency. She stands there and must have been typing out a book, then goes to start making our sandwich’s. She no more than cut the bread, and she’s back to typing away on her phone. I went and asked (because she is typing WITH her gloves on) if my sandwiches are ready - please keep in mind this is now about 35-40 minutes after I placed my order online. She gives me some crap excuse and then (thankfully) puts new gloves on. Moral of the story- if you order, you better WATCH then because I can guarantee you that she would have done our sandwiches with her gloves that she had been touching her phone with had I not been standing there.
Food: 3
Service: 2
Lisa Lesley
Ordered door dash. Food came with no receipt or sticker securing the order. Next, nothing we ordered was right. Wrong bread, no olives, sauce and lettuce we didn't order. Drove to the location to get the order fixed. But one employee was worried about his phone while the other struggled to keep up. Lousy service. The one guy actually working tried his best.
Atmosphere: 1
Food: 1
Service: 1
Strawberry Jam
Stopped by here on 10/18/24 around 6:30pm and just ordered one of the new footlong dippers, the one person working (I think her nametag said Crystal or Charity and said “manager”) was toothless and looked like she was on drugs and also really unfriendly. She acted like me and the other person in line were an inconvenience or bother to her. The irony of having this sign up asking customers to be nice because they don’t have any staff while simultaneously being rude to us just for trying to order food…
Candace Tunnell
I seen a few people complain about service, but when we went there was only one girl working and she had a line. She worked fast. And was nice to everyone.
Atmosphere: 5
Food: 4
Service: 5
Angela Johnson
Food prep area dirty and unkept. Worker unfriendly. No bread choices available. Most breads not available
Had to give the food a 1 because I didn't get any. Was told they weren't taking orders because they had a catering order and it would be 30 mins. I guess that customer was more important than my wife and I.
Atmosphere: 1
Food: 1
Service: 1
Mi Be
Roxanna is the best. She is super duper fast! And completed the order right. When I was leaving she told me happy birthday. So nice. The food was great too. Thank you
Atmosphere: 5
Food: 5
Service: 5
Joe Felix Rosenburg
Now I should mention before I get started I very rarely ever go to Subway for any reason whatsoever. I came here because I needed a quick snack to perk back up my energy levels. I was only here for one thing, a $2 footlong churro. This churro was $2.19 total. I take one bite of this thing and it says hard as a rock. Naturally I try to keep going because I paid money for this food and wasted food is not good. This churro was so hard that I couldn't even finish it or even get anywhere close to finishing it. Makes me wonder if the $2.19 I paid comes with new teeth because you're going to need it if you attempt to eat this. I don't even know how you managed to make this churro this hard. Needless to say I am not going to be getting that if I shop at this Subway ever again.
David Mckenzie
They only have one counter person most of the time and it took them 20 minutes to make one sandwich. I left before being served.
Service: 1
Kate williams
They made 1 out of 3 sandwiches wrong. I tried calling So many times everyday for three days - as well as called corporate in order to file a complaint and see if they could help... No. They are all online now "to better serve us". Yeah right, I put in all of the information on the receipt and wrote my complaint. No email back or response back days later still. Tonight I just sent my husband into the store with the full sandwich with the receipt (he is currently there - will update if they fix it) otherwise I have no other choice but to call my bank for a full refund. I do not want to have to do that. Sadly yesterday my company I work for wanted to do a huge catering order thru subway and let's just say they choose Panera bread instead once I told them about this stores service. They WILL not answer any phone calls, and if by any chance they do- it's an instant hangup. (to stop it from ringing). I even had a Walmart employee tell me they would tell them I was trying to call and to answer the phone. Good luck, or just stay away from this franchise. Worst experience ever. I am about to email some woman who's email is up for corporate to tell her about this franchise as well. (also I even called the subway up the street to see if they could help me, and it was the same thing!) It's like since corporate stopped caring about complaints, so did the stores. Also- I saw complaints on subways better business bbb site and the complaints all have "unanswered" on the dispute. Terrible.Let's just say that I do not see subway lasting the recession this next time if they keep things the same customer service wise. If they went to automated in order to save money, it will be there biggest budget cut regret ever... The one that doomed there franchises.
The flatbread sub I just ordered was so thin, it barely had anything on it!
Atmosphere: 1
Food: 1
Service: 1
If u could give 0 I would waited almost 15 min and just left Noone even there
They were completely out of sandwich wraps, I am not one to complain but they were not busy.
Atmosphere: 1
Food: 1
Horrible. Placed an order at 11:07 , it was marked ready at 11:23 and we watches 5 families walk in and have thier order made in line. When we finally asked where our order was they said they haven't started it yet. It is now 12 noon and they still have not made 1 sub!
Atmosphere: 1
Food: 1
Service: 1
Placed my order today around 4:50. I'm still sitting in there lobby at 6:15 of writing this. I've never had to wait so long before in my life. Whenever I originally walked into the store and told the employees I was there for my mobile order, they just said" I'm making it right now I'll bring it out to you just sit down at the table" they didn't even check the name after making it they bring it out to me. (this is around 5:30 pm.)After waiting for an additional 20 minutes they bring me someone else's whole order. After I already handled the food they didn't remake that person's food, but instead gave the food out, that's been handled by someone random, After they realized they didn't have my order ready or anywhere in the store, they realized there was no receipt for my order because they gave the wrong order to another person. After having to sit down to handwrite out my entire order for two sandwiches and then I waited another additional 10 minutes for them to remake the order. I wasn't offered anything, but a cup without a lid. The female kept repeating "I know I know I'm sorry." Not to mention that I literally walked 34 minutes in 40° weather, I don't own pants The only thing I have is shorts and shoes that have holes throughout without socks. By the time I was able to start walking home it had already dropped to 34 degrees thanks subway .. and that's not even the end of it. After I get home I realized the sandwiches are WRONG AGAIN ... After they didn't even put chicken on the chicken sandwich I instantly called the location to let them know my order was still incorrect after it was messed up 3 times at this point, just to have the women on the phone tell me "well if you come back tomorrow, we can remake it and you don't have to pay for it" I responded that "I needed the food tonight that tomorrow wouldn't work because this is the first chance I've even had to eat since yesterday, and I want them just made right. After paying an additional $1.80 per sandwich for a sliced avocado which wasn't on either sandwich, and missing the main proteins I say that I have an issue with it and I have to get it made right". The female worker just responded " oh well my issue is that you didn't write it down right" that she" made it right " and it wasn't her fault. Which then she replied" that she had an issue that.. " which at that point I say " oh you have the issue" and the call got ended, I tried to recall the location for them to fix the problem and would not answer any calls anymore tried from two different numbers. It's been an hour and a half and I still can't get them to pick up the phone to start making it right before I have to walk another hour..... Like I paid 27$, still don't have the right food, and now they won't even answer.. how is this acceptable anywhere.
Atmosphere: 1
Food: 1
Service: 1
NORMALLY, this is a good place to eat. I placed my order online while shopping at Walmart. About 20-25 minutes after placing it, I went to pick it up. There was 2 people eating and 1 in line. I went to the stand where you pickup to-go orders, and there was nothing there. I noticed there was 3 sandwiches lined up (and I ordered 3) so I decided to sit and wait instead of asking if my food was ready. This is where it goes DOWNHILL. I noticed after the customer left, the person making sandwich’s went to her cell phone and was texting away. I didn’t think anything of it because there could have been an emergency. She stands there and must have been typing out a book, then goes to start making our sandwich’s. She no more than cut the bread, and she’s back to typing away on her phone. I went and asked (because she is typing WITH her gloves on) if my sandwiches are ready - please keep in mind this is now about 35-40 minutes after I placed my order online. She gives me some crap excuse and then (thankfully) puts new gloves on. Moral of the story- if you order, you better WATCH then because I can guarantee you that she would have done our sandwiches with her gloves that she had been touching her phone with had I not been standing there.
Food: 3
Service: 2
Ordered door dash. Food came with no receipt or sticker securing the order. Next, nothing we ordered was right. Wrong bread, no olives, sauce and lettuce we didn't order. Drove to the location to get the order fixed. But one employee was worried about his phone while the other struggled to keep up. Lousy service. The one guy actually working tried his best.
Atmosphere: 1
Food: 1
Service: 1
Stopped by here on 10/18/24 around 6:30pm and just ordered one of the new footlong dippers, the one person working (I think her nametag said Crystal or Charity and said “manager”) was toothless and looked like she was on drugs and also really unfriendly. She acted like me and the other person in line were an inconvenience or bother to her. The irony of having this sign up asking customers to be nice because they don’t have any staff while simultaneously being rude to us just for trying to order food…
I seen a few people complain about service, but when we went there was only one girl working and she had a line. She worked fast. And was nice to everyone.
Atmosphere: 5
Food: 4
Service: 5
Food prep area dirty and unkept. Worker unfriendly. No bread choices available. Most breads not available
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had to give the food a 1 because I didn't get any. Was told they weren't taking orders because they had a catering order and it would be 30 mins. I guess that customer was more important than my wife and I.
Atmosphere: 1
Food: 1
Service: 1
Roxanna is the best. She is super duper fast! And completed the order right. When I was leaving she told me happy birthday. So nice. The food was great too. Thank you
Atmosphere: 5
Food: 5
Service: 5
Now I should mention before I get started I very rarely ever go to Subway for any reason whatsoever. I came here because I needed a quick snack to perk back up my energy levels. I was only here for one thing, a $2 footlong churro. This churro was $2.19 total. I take one bite of this thing and it says hard as a rock. Naturally I try to keep going because I paid money for this food and wasted food is not good. This churro was so hard that I couldn't even finish it or even get anywhere close to finishing it. Makes me wonder if the $2.19 I paid comes with new teeth because you're going to need it if you attempt to eat this. I don't even know how you managed to make this churro this hard. Needless to say I am not going to be getting that if I shop at this Subway ever again.
They only have one counter person most of the time and it took them 20 minutes to make one sandwich. I left before being served.
Service: 1
They made 1 out of 3 sandwiches wrong. I tried calling So many times everyday for three days - as well as called corporate in order to file a complaint and see if they could help... No. They are all online now "to better serve us". Yeah right, I put in all of the information on the receipt and wrote my complaint. No email back or response back days later still. Tonight I just sent my husband into the store with the full sandwich with the receipt (he is currently there - will update if they fix it) otherwise I have no other choice but to call my bank for a full refund. I do not want to have to do that. Sadly yesterday my company I work for wanted to do a huge catering order thru subway and let's just say they choose Panera bread instead once I told them about this stores service. They WILL not answer any phone calls, and if by any chance they do- it's an instant hangup. (to stop it from ringing). I even had a Walmart employee tell me they would tell them I was trying to call and to answer the phone. Good luck, or just stay away from this franchise. Worst experience ever. I am about to email some woman who's email is up for corporate to tell her about this franchise as well. (also I even called the subway up the street to see if they could help me, and it was the same thing!) It's like since corporate stopped caring about complaints, so did the stores. Also- I saw complaints on subways better business bbb site and the complaints all have "unanswered" on the dispute. Terrible.Let's just say that I do not see subway lasting the recession this next time if they keep things the same customer service wise. If they went to automated in order to save money, it will be there biggest budget cut regret ever... The one that doomed there franchises.
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