Horrible pre frozen food ! No follow-up needed. . . One person won't stop Captain D's show. There's no need for me to go here anymore. Thank u very much !
Lois Williams
It made our day
Atmosphere: 5
Food: 5
Service: 5
Tn Love
My son and I drove through the drive thru.I found out my sandwich didn’t have lettuce.I called and the manager said they were out of lettuce because the lettuce they got on the truck was brown.She sounded irritated from the beginning and sent me directly to her GM.The GM had the same bad attitude and explained the truck situation.I told her I’d bring it back.She said it would have to be within 24 hrs and with a receipt.I said I had to get the receipt.She then said only the person whose names on the card (form of payment)could bring it back for a refund.I stated that’s understandable but if they could tell us they’re out of lettuce beforehand that would save us a lot of time.The phone hung up.I called back and asked who I was speaking with.She replied the same person you hung up on.I never hung up the phone and was continuously called rude for hanging up.I called them back.Why would I hang up then immediately call back?The customer service at the Chapman Hwy location is horrible.I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Brooke Williams
Went thru the drive thru…got home and some of our order was missing. Called the store and the girl insisted she knew exactly what we should be missing. Didn’t offer anything except for us to drive back to the store.Then the food we did get was horrible.The baked potato was brown and looked super old.The slaw was 100% soured.The crab looked like they ate the meat out and stuck it back in the fryer.Our food was over $40 and we threw the majority of what we did get away.
Atmosphere: 1
Food: 1
Service: 1
Daniel Fenner
I have been a big fan of D's but this location was not very good. Food was so salty I could not finish it. Will hesitate to return to any location. Floor was
Atmosphere: 2
Food: 1
Service: 3
Kimberly “Kimpossible Applebottom” Apple
Always fresh and hot. Love there fish!!! The workers there always are nice and make sure to get your order right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies, 10 Peice Fish Meal
Miss Unapologetic
I went to the drive thru and their was a small child in the window.The lady in drive thru must have been her mother.After waiting a while I received my fish.It wasn’t completely done.We waited forever for the grossest food ever.It’s very unprofessional to take your child to work.
Atmosphere: 2
Food: 1
Service: 3
Patrick Rosenbalm
The service and food was very good. The place was clean too. Not much else to say.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Shrimp
MAC OCEAN9
DIRTY, WATCH OUT! RACIAL
Atmosphere: 1
Food: 1
Service: 1
Tahiti Wave
RUDETRASH SERVICEALLOWS FAKE TRANSACTIONS WITH CREDIT
I just had the worst experience that I have EVER HAD at Captain D's on Chapman hyw, they messed up my order 3 times on 3 meals,and then when they tried to make it right they screwed it up for the 4th time. I have never had such a horrible experience at any restaurant. I finally left with 3 completely wrong orders, totally frustrated!!! I will most likely never return to the Chapman hyw location of Captain D's.
Kentucky Wildcat_Guy
I drove all the way from Sevierville to eat at Captain D's this evening ( 11-5-23) because it's the closest one to me. First let me say the worker up front was very friendly and she was very attentive to anything I needed.Once I got to the dining area and was waiting on my food it felt like it was hot enough to roast a turkey in there. This was a sunny, warm day and it was extremely hot and uncomfortable in the dining area. As a matter of fact some older folks sit down next to me and commented to the worker up front about how hot it was in there and she acknowledged and turned the heat down.This is where things really go downhill. I ordered the Seafood sampler and I got a baked potato for one of my sides which has an up charge of an extra .99. The potato was not white and fresh like a baked potato is supposed to be; it had a brown/yellowish discoloration and it taste like it had been made days beforehand and I am pretty sure it was ( see photo). My fish, chicken, hushpuppies, and okra were all good but the okra also had an up charge of .99 and the portion size was about the size of the palm of my hand. I don't mind paying extra for sides but at least give me a good portion and a fresh baked potato. I honestly can't believe the cook that served that potato to me could not see how discolored and nasty that potato was. I guess they don't care anymore. My meal was right at $20; for that price I should have just went to red lobster and paid a little more and got better food. I will not be returning to this Captain D's again.
Atmosphere: 3
Food: 1
Service: 5
Country Boi TNN
Great fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Coleslaw, The Giant Fish Sandwich and Side, Hush Puppies
DM H
Parking: difficult to turn around
Food: 5
Service: 5
Recommended dishes: French Fries
R.M. Lilly
Enjoyed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Coleslaw, Hush Puppies
Horrible pre frozen food ! No follow-up needed. . . One person won't stop Captain D's show. There's no need for me to go here anymore. Thank u very much !
It made our day
Atmosphere: 5
Food: 5
Service: 5
My son and I drove through the drive thru.I found out my sandwich didn’t have lettuce.I called and the manager said they were out of lettuce because the lettuce they got on the truck was brown.She sounded irritated from the beginning and sent me directly to her GM.The GM had the same bad attitude and explained the truck situation.I told her I’d bring it back.She said it would have to be within 24 hrs and with a receipt.I said I had to get the receipt.She then said only the person whose names on the card (form of payment)could bring it back for a refund.I stated that’s understandable but if they could tell us they’re out of lettuce beforehand that would save us a lot of time.The phone hung up.I called back and asked who I was speaking with.She replied the same person you hung up on.I never hung up the phone and was continuously called rude for hanging up.I called them back.Why would I hang up then immediately call back?The customer service at the Chapman Hwy location is horrible.I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive thru…got home and some of our order was missing. Called the store and the girl insisted she knew exactly what we should be missing. Didn’t offer anything except for us to drive back to the store.Then the food we did get was horrible.The baked potato was brown and looked super old.The slaw was 100% soured.The crab looked like they ate the meat out and stuck it back in the fryer.Our food was over $40 and we threw the majority of what we did get away.
Atmosphere: 1
Food: 1
Service: 1
I have been a big fan of D's but this location was not very good. Food was so salty I could not finish it. Will hesitate to return to any location. Floor was
Atmosphere: 2
Food: 1
Service: 3
Always fresh and hot. Love there fish!!! The workers there always are nice and make sure to get your order right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies, 10 Peice Fish Meal
I went to the drive thru and their was a small child in the window.The lady in drive thru must have been her mother.After waiting a while I received my fish.It wasn’t completely done.We waited forever for the grossest food ever.It’s very unprofessional to take your child to work.
Atmosphere: 2
Food: 1
Service: 3
The service and food was very good. The place was clean too. Not much else to say.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Shrimp
DIRTY, WATCH OUT! RACIAL
Atmosphere: 1
Food: 1
Service: 1
RUDETRASH SERVICEALLOWS FAKE TRANSACTIONS WITH CREDIT
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just had the worst experience that I have EVER HAD at Captain D's on Chapman hyw, they messed up my order 3 times on 3 meals,and then when they tried to make it right they screwed it up for the 4th time. I have never had such a horrible experience at any restaurant. I finally left with 3 completely wrong orders, totally frustrated!!! I will most likely never return to the Chapman hyw location of Captain D's.
I drove all the way from Sevierville to eat at Captain D's this evening ( 11-5-23) because it's the closest one to me. First let me say the worker up front was very friendly and she was very attentive to anything I needed.Once I got to the dining area and was waiting on my food it felt like it was hot enough to roast a turkey in there. This was a sunny, warm day and it was extremely hot and uncomfortable in the dining area. As a matter of fact some older folks sit down next to me and commented to the worker up front about how hot it was in there and she acknowledged and turned the heat down.This is where things really go downhill. I ordered the Seafood sampler and I got a baked potato for one of my sides which has an up charge of an extra .99. The potato was not white and fresh like a baked potato is supposed to be; it had a brown/yellowish discoloration and it taste like it had been made days beforehand and I am pretty sure it was ( see photo). My fish, chicken, hushpuppies, and okra were all good but the okra also had an up charge of .99 and the portion size was about the size of the palm of my hand. I don't mind paying extra for sides but at least give me a good portion and a fresh baked potato. I honestly can't believe the cook that served that potato to me could not see how discolored and nasty that potato was. I guess they don't care anymore. My meal was right at $20; for that price I should have just went to red lobster and paid a little more and got better food. I will not be returning to this Captain D's again.
Atmosphere: 3
Food: 1
Service: 5
Great fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Coleslaw, The Giant Fish Sandwich and Side, Hush Puppies
Parking: difficult to turn around
Food: 5
Service: 5
Recommended dishes: French Fries
Enjoyed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Coleslaw, Hush Puppies