Dunkin'
$ • Coffee Shops, Donuts
Hours:
720 Merchant Dr, Knoxville
(865) 247-7015
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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The Merchants location is currently under new management and they bent over backwards for me today because of a baaaad experience I had with DoorDash. They literally drove out to me to replace my partially messed up and partially missing order!! I’m very grateful for this experience.
they can handle their drive though just fine but make people who come inside wait 20 minutes before being serviced. that is ridiculous! the manager told me they only had 3 people working but again, the drive though was being taken care of just fine? no...that's just inefficient! no reason for it.
they can handle their drive though just fine but make people who come inside wait 20 minutes before being serviced. that is ridiculous! the manager told me they only had 3 people working but again, the drive though was being taken care of just fine? no...that's just inefficient! no reason for it.
Ratings
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 6AM - 9PM |
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Dunkin' is a restaurant known for its friendly staff and quick service. The drinks are usually made correctly, and the staff are always smiling, making for a pleasant visit. Customers often praise the consistent quality of drinks, especially favorites like the iced caramel macchiato. The location is appreciated for its fast service, with many saying they are in and out quickly, which makes it convenient for busy schedules. While the food is generally considered just okay and could be better, the staff's kindness and the reliable drinks keep many customers coming back. Sometimes, there are issues with slow service, especially with mobile orders, and the plain sweet tea can be inconsistent—delicious on some visits and disappointing on others. Despite these problems, Dunkin' remains a popular spot for quick, friendly service and tasty drinks.