Freddy's Frozen Custard & Steakburgers
7614 Chapman Hwy #100, Knoxville
(865) 312-9691
Recent Reviews
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Food is fresh. Nice staff.
Atmosphere: 4
Food: 5
Service: 5
Good food. Messed up our order but made it up with no problem whatsoever.
Atmosphere: 5
Food: 5
Service: 5
We showed up unaware that it was 1 minute before closing due to the place being full of customers. The GM said with a smile, he would be more than happy to take our orders. After ordering, the employees began moving like a well practiced team. They were supporting eachother in every way to ensure the correctness and promptness of our order. The Gm engaged my wife and I in conversation as he began cleaning and rearranging the service counter with information on other locations as well as the companies history. In a few brief moments he was directing us to the pick up counter where we were greeted by another smiling team member helping us to pick condiments and suggestions of the favorites. It was an overall outstanding first visit to this professional, polite, fast, clean and curteous restaraunt. Once home, the food was equal to the service we recieved at the Seymour Freddies, fresh and full of flavor! Thank you staff for a great and memorable experience. Highly reccomended!
Atmosphere: 5
Food: 5
Service: 5
I love going to Freddy's! Their food is always good no matter what time of the day you go there.
Atmosphere: 5
Food: 5
Service: 5
Honestly the service could be better. As someone who works in food/customer service, I understand the stress but no matter how nice I am here the employees always seem to be annoyed and unfriendly. I placed a mobile order and went inside when it was ready, and I knew it was ready because my bag was in the corner. All of the employees in the front gave dirty, dead pan stares and the guy handing me my food was just annoyed. I’ve had pretty good service but a lot of the time it’s just not very welcoming. I don’t expect over the top, sickeningly sweet kindness from any minimum wage worker, but I can still want service without getting a dirty look.
Atmosphere: 5
Food: 4
Service: 2
Great place to eat all around
Atmosphere: 5
Food: 5
Service: 5
Good food. Love their fries.
Atmosphere: 4
Food: 5
Service: 4
Went through the drive through last night and had the person who took our order was friendly enough but the person at the window had horrible customer service. She was very rude- not friendly, and acted like us being there was an annoyance. Everytime she handed us something we would thank her and she didn’t say anything at all then when she was done giving us our food and drinks she slammed the window closed. On top of that too much food was placed in the bag so all our burgers were flattened. Not sure what we did to get treated like this. She may have thought we were taking her photo while we had our camera out to scan the QR code on the window maybe but I was very disappointed to have this experience.
Atmosphere: 3
Food: 5
Service: 1
The food is absolutely delicious. It took a moment for the not-too-busy cashier to approach me, but they were friendly! The music is a nice choice.
Atmosphere: 4
Food: 5
Service: 4
It's a great fast food burger especially if you like smash burgers!
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Brisket was delicious on top of two steak burgers was awesome
When you quit making great burgers then I go somewhere else!
Atmosphere: 5
Food: 5
Service: 5
Love the lettuce wrap burgers! So glad they offer this here for people who can not have gluten!!
Atmosphere: 5
Food: 5
Service: 5
Great service, friendly staff. The employees went above and beyond to ensure we had a great dining experience.
Overpriced, but the cheesecurds are great!
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Sundaes, French Fries, California Burgers, Cheese Curds, Brownie Sundae
Family friendly, quick service, solid food. Better than Culver's. Great for groups too. Make sure you try the shakes.
Vegetarian options: Little to speak of.
Parking: Small lot, funky entrance.
Kid-friendliness: Very kid friendly.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Freddy's Original Double Combo, Sundaes, Patty Melt
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