Always great food & service and Emma was fantastic with our order and explaining the rewards program as well.
Atmosphere: 5
Food: 5
Service: 5
Shannon vande
What friendly service from Emma.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2, Veggie Spud
Jenny Kaye Walker
Today is April 8, 2024. I am updating this review bc once again this location doesn't have the same customer service experience that all others seem to have. I ordered curb side. Waited too long. Went inside and my order was just sitting there. I left. The manager called and said I didn't place curb side order. I verified through the app that I did in fact place a curb side order. She lied and was no where to be found when I went into the store. Called me after I left to tell me I'm a liar. Gotta outta here!I have ordered from this location twice this week and twice my order was wrong. I work too hard to pay for things that are not as ordered!!!! First time, my sandwich did not have honey mustard which comes on the sandwich. It was dry and I threw it out. It was delivered by Uber Eats. Today I picked up and order in the store. I stood at the counter for several minutes before I was even acknowledged or greeted. I had to speak out loud to myself about leaving this review to get anyone to speak to me. Once I got back to my office I realized my order was wrong. A spud max came without butter or sour cream included and I requested extra!! I'm so tired spending my money to receive crappy service and to not get what I pay for and ordered. Get your staff trained. Improve customer service. And verify orders before sending them out. Geeze as long as this franchise has been in business, one would think they could do so much better than I have experienced.
Food: 1
Service: 1
Sukie Hicks
Went in yesterday and Emma gave me the best customer service. I will definitely be coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Elijah Freeman
Absolutely amazing the lady who took my order Asia was so amazing definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Brianna Dunn
Emma was a delight and super helpful with my indecisiveness, loved her patience’s and compliments on my work. Shes a sweetheart!
Atmosphere: 5
Food: 5
Service: 5
Carrie Hatfield
We had a delicious lunch at the Morrell Rd location. We had the sweet and smoky chicken sandwich, McCallister Club and the New Yorker. They were all excellent! Emma was our cashier and she was amazing- so helpful, answered our questions, gave suggestions and was very kind and friendly.
Atmosphere: 5
Food: 5
Service: 5
Cajun Swearingen (Tracerhead)
Last time I went they gave me the wrong chips. Annoying, but I let it slide. This time they didn’t even give me chips. I don’t think I’ll be coming back.
Atmosphere: 3
Food: 5
Service: 2
Greg AC
Very friendly staff and Manager! Excellent customer service.
Go-to lunch spot when I’m in the area. Sign up for the rewards program for discounts and free food! You can also order ahead for pickup. This location in Knoxville is fantastic, and the quality varies to the other locations as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2, The New Yorker, Savannah Chopped Salad, French Dip
Lou Gagliardi
All in all a great stop for a potato and
Atmosphere: 5
Food: 5
Service: 5
Jerrold Pineda
They hook it up so fat. This picture is very deceiving. Had somebody fetch it for us. You don't know if it's the new Yorker or the reuben. Perfect amount of that tangy, melted swiss. Wasn't overrun with too much 1000 island. Love the saurkraut. Thanks for the midnight snack. Probably ran out of marbled rye, going for that regular rye. It's cool.
Patrick Dills
The Cuban was delicious, as was the carrot
Atmosphere: 5
Food: 5
Service: 5
Derek
There is no excuse for a 30 minute wait on an Uber order. Do better.
Great team at Morrell location
Atmosphere: 5
Food: 5
Service: 5
Always great food & service and Emma was fantastic with our order and explaining the rewards program as well.
Atmosphere: 5
Food: 5
Service: 5
What friendly service from Emma.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2, Veggie Spud
Today is April 8, 2024. I am updating this review bc once again this location doesn't have the same customer service experience that all others seem to have. I ordered curb side. Waited too long. Went inside and my order was just sitting there. I left. The manager called and said I didn't place curb side order. I verified through the app that I did in fact place a curb side order. She lied and was no where to be found when I went into the store. Called me after I left to tell me I'm a liar. Gotta outta here!I have ordered from this location twice this week and twice my order was wrong. I work too hard to pay for things that are not as ordered!!!! First time, my sandwich did not have honey mustard which comes on the sandwich. It was dry and I threw it out. It was delivered by Uber Eats. Today I picked up and order in the store. I stood at the counter for several minutes before I was even acknowledged or greeted. I had to speak out loud to myself about leaving this review to get anyone to speak to me. Once I got back to my office I realized my order was wrong. A spud max came without butter or sour cream included and I requested extra!! I'm so tired spending my money to receive crappy service and to not get what I pay for and ordered. Get your staff trained. Improve customer service. And verify orders before sending them out. Geeze as long as this franchise has been in business, one would think they could do so much better than I have experienced.
Food: 1
Service: 1
Went in yesterday and Emma gave me the best customer service. I will definitely be coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing the lady who took my order Asia was so amazing definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Emma was a delight and super helpful with my indecisiveness, loved her patience’s and compliments on my work. Shes a sweetheart!
Atmosphere: 5
Food: 5
Service: 5
We had a delicious lunch at the Morrell Rd location. We had the sweet and smoky chicken sandwich, McCallister Club and the New Yorker. They were all excellent! Emma was our cashier and she was amazing- so helpful, answered our questions, gave suggestions and was very kind and friendly.
Atmosphere: 5
Food: 5
Service: 5
Last time I went they gave me the wrong chips. Annoying, but I let it slide. This time they didn’t even give me chips. I don’t think I’ll be coming back.
Atmosphere: 3
Food: 5
Service: 2
Very friendly staff and Manager! Excellent customer service.
Restaurantji Recommends
Go-to lunch spot when I’m in the area. Sign up for the rewards program for discounts and free food! You can also order ahead for pickup. This location in Knoxville is fantastic, and the quality varies to the other locations as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2, The New Yorker, Savannah Chopped Salad, French Dip
All in all a great stop for a potato and
Atmosphere: 5
Food: 5
Service: 5
They hook it up so fat. This picture is very deceiving. Had somebody fetch it for us. You don't know if it's the new Yorker or the reuben. Perfect amount of that tangy, melted swiss. Wasn't overrun with too much 1000 island. Love the saurkraut. Thanks for the midnight snack. Probably ran out of marbled rye, going for that regular rye. It's cool.
The Cuban was delicious, as was the carrot
Atmosphere: 5
Food: 5
Service: 5
There is no excuse for a 30 minute wait on an Uber order. Do better.