Moe's Southwest Grill
9450 S Northshore Dr, Knoxville
(865) 470-2844
Recent Reviews
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Came in with my service dog and nobody on staff knew how to handle us. They asked me questions they legally can't ask amd treated me poorly. The manager on duty said he'd have to wait for him to call his manager for approval for us to stay, so we left and went somewhere else.
Service: 1
Bunch of rude high schoolers working there, extremely rude little kid with earrings. Texting on his phone with our food sitting in front of him. because we came in at 8:30 PM and they close at 9 PM. Won’t be going back
Atmosphere: 1
Service: 1
Great flavor but food was sitting to long and over cooked. Friendly service. Very clean.
Atmosphere: 4
Food: 2
Service: 5
The food was fresh and delicious. Employees greeted us as soon as we walked in.
Atmosphere: 4
Food: 4
Service: 4
Moe's gives generous generous heaps of meat cheeses! Anythin you want on your burritos, you get!
they don't hold back! Haha. My boyfriend Joey absolutely loved Moe's. As did I.
Although I do wish they had explained to me why they kept asking me if I was sure I wanted my sour cream on top of my quesdilla...
I found out when I got home. It was stuck to my foil.. Ugghh I was not thinking I was assuming it would go into a container and not be wrapped and contact with the sour cream.. If someone had just said something then I'd realized and said oh no no just put it on the inside.
But not one employee said anything. Just gave each other looks instead of saying we're asking bec if you put sour cream on top, it'll get all over the foil.. I didn't realize, i thought it'd be in a container because that is how I got it last time. Sooo for that I'm giving 4 stars to service but otherwise. Moe's will fill you up the steak the chicken is real and not rubbery and it's just a taste explosion in your mouth. So delicious! ❤️
Atmosphere: 5
Food: 5
Service: 4
Absolutely poor sanitary conditions. All the food looked old and dry from sitting. The floor were disgusting most of the tables still had food on them from other customers. The staff seemed as if your presence bothered them. Just a lazy crew in general. Im currently writing this from the bathroom stall
Atmosphere: 1
Food: 1
Service: 1
Very great experience. Food wasn't priced too high. The food was fantastic. Service was polite, fast, and helpful. The menu was easy to read and understand. The dining room was clean. The restrooms were clean. The salsa bar was phenomenal. Everything tasted fresh! The staff were very polite and friendly. They had highchairs for my infant and booths for family dining. Their parking was sufficient and the place was well lit. I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Bowl, Scorpion Salsa, Tomatillo Salsa
Good designs with delicious food.
Atmosphere: 5
Food: 4
Service: 5
Great place to eat, I think the quality of food and service is much better than chipotle, or qdoba. Plus they have an icee machine that you can fill up your cup with instead of just fountain drinks
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Burritos are half the size they used to be, but charge $5 more now. My beans and rice weren't cooked all the way, they were actually crunchy, the steak was beyond over cooked and my chips were beyond stale. Highly disappointed. What was once a great place to get lunch but now seems the food quality and enjoyable atmosphere has gone out the door.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I'm here for a doordash order that wasn't started until AFTER I arrived AND used the restroom AND waited several more minutes. As I did, I overhead them telling a woman paying at the counter that the screen would ask her if she wants to tip. I stopped coming when I realized my mobile order lets them know on the receipt that I did not tip. This is not full service and we should not be put in these awkward positions. I work for tips and in a full service restaurant I tip 20 to 30% for good service. Get it together Moe's. Between that and killing Moe's Monday, I simply don't eat here any more.
Everyone in there looks like they hate it. I ate dinner in the restaurant not one single welcome to moes please cheer up.
Food: 2
Service: 1
Disgusting. Ordered the fajitas for takeout and the beef is so grisly that I had to pull it out of my mouth mid-chew. Chips are so overly salty that we had to throw the whole bag away even though the dips (queso, salsa & guac) were good. There was so much salt on the chips we were trying to wipe it off on our napkins. Just all around gross and low quality food.
Food: 1
Great employees, best tasting Moe’s I have had it a while! Great chips! Great burrito!
Vegetarian options: Tofu option for choice of protein. Also you can get burrito without meat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos, Moe's Famous Queso, Quesadilla
Love moes. This is a good one
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos, Moe's Famous Queso, Bowl, Quesadilla, Nachos, Tomatillo Salsa
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