Food took 30 minutes to come out and all of it was stale and cold
Kelli Cartwright
If you are a DoorDasher avoid this place at all costs they do not care about your delivery my boyfriend was doing a delivery and I was in the car with him and they refused to help him and made him wait in the drive thru line for over 10 minutes without any help other than telling him we would have to wait. DoorDash cancelled the order and also marked the sonic as unhelpful limiting the orders they would get from DoorDash
Kody Baynard
Every time I order from here, it takes forever. Pick up is slower than usual but, delivery is even worse. Had 3 different drivers cancel on me because the restaurant took too long. As of now, both businesses (sonic and Uber eats) will be losing business
Atmosphere: 1
Food: 3
Service: 1
Daniel Carroll
I went to sonic tonight and ordered onion rings and got home and this is what I got. #DoBetter #MountainGrove
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Tots, Chili Cheese Coney
Storm
If you are a doordasher avoid this location at all costs they do not care about doordashers they do not care about your completion rate they do not care if you don't make money by sitting there waiting they want you to wait 10 minutes in the Drive-Thru and still be ignoring you and then they get mad when you ask them again if you can get help on the order you are there for then they threaten to block you from all sonic locations
Storm Hudson
Manager extremely rude and threatening
Atmosphere: 1
Food: 1
Service: 1
James Malenko
Though for me and my mother had to wait a bit for a small order of Onion Rings, it was also during a busy moment so cant complain much.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Emory
Chicken tenders were tripled fried and dry. Not good
big t
They whited out the windows so you can't see what they are doing to your burger. This is what they did to my burger , handed it to me with grease dripping from the bag.
Atmosphere: 1
Food: 1
Service: 1
Sharon Rudder
Bravo to Mackenzie for fixing a problem with my order. Very nice to deal with! Will definitely be going back!
Ordered a limeade and shake. Very rude person on monitor. Never received order after 15 minutes
Service: 1
Kimberly Lane
Excellent
Atmosphere: 5
Food: 4
Service: 5
christopher humphrey
Order a blood orange slushy got a cup of ice and the just dumped a redbull in it and my wife order a lemon berry slush and got just a cup of strawberry paid 12 dollars for this very disappointing!!!
Food: 1
Service: 1
Maddie Frazier
I thought we was at olive garden cause I felt like home. ✨✨✨
Atmosphere: 5
Food: 5
Service: 5
Jennifer Haun
We’ve been loyal customers of the Sonic on Mountain Grove Drive in Knoxville for quite some time and have always had good experiences—until today. Unfortunately, this visit was so disappointing and disrespectful that we feel compelled to share what happened.
We went through the drive-thru and ordered two orders of cheese sticks and an order of onion rings. After paying, we sat at the window for 10 minutes without receiving our food. We could actually see our bag of food sitting on the counter, but the employee working the window ignored it completely.
After several minutes, my husband politely said through the closed window, “Can we have our food? It’s sitting right there.” Eventually, the employee handed us the bag and muttered something under his breath before immediately closing and locking the window. When my husband asked, “What did you just say to me?” the employee responded through the glass but we still could not hear what he was saying. My husband then said, “Open the window and say that again.” At that point, I asked him to drive away so we could speak with the manager.
As we were pulling away, the employee flipped us off through the drive-thru window. We were shocked and honestly upset by how unprofessional and aggressive this behavior was. We immediately called the store and spoke to the manager, who was apologetic and said she would address the issue. She asked if there was anything she could do to make it right, and we told her we weren’t looking for compensation—just to make sure she was aware of how her staff was behaving.
We don’t normally leave negative reviews, but this experience crossed the line. We hope the issue is taken seriously so no one else is treated this way.
Food took 30 minutes to come out and all of it was stale and cold
If you are a DoorDasher avoid this place at all costs they do not care about your delivery my boyfriend was doing a delivery and I was in the car with him and they refused to help him and made him wait in the drive thru line for over 10 minutes without any help other than telling him we would have to wait. DoorDash cancelled the order and also marked the sonic as unhelpful limiting the orders they would get from DoorDash
Every time I order from here, it takes forever. Pick up is slower than usual but, delivery is even worse. Had 3 different drivers cancel on me because the restaurant took too long. As of now, both businesses (sonic and Uber eats) will be losing business
Atmosphere: 1
Food: 3
Service: 1
I went to sonic tonight and ordered onion rings and got home and this is what I got. #DoBetter #MountainGrove
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Tots, Chili Cheese Coney
If you are a doordasher avoid this location at all costs they do not care about doordashers they do not care about your completion rate they do not care if you don't make money by sitting there waiting they want you to wait 10 minutes in the Drive-Thru and still be ignoring you and then they get mad when you ask them again if you can get help on the order you are there for then they threaten to block you from all sonic locations
Manager extremely rude and threatening
Atmosphere: 1
Food: 1
Service: 1
Though for me and my mother had to wait a bit for a small order of Onion Rings, it was also during a busy moment so cant complain much.
Atmosphere: 5
Food: 5
Service: 5
Chicken tenders were tripled fried and dry. Not good
They whited out the windows so you can't see what they are doing to your burger.
This is what they did to my burger , handed it to me with grease dripping from the bag.
Atmosphere: 1
Food: 1
Service: 1
Bravo to Mackenzie for fixing a problem with my order. Very nice to deal with! Will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a limeade and shake. Very rude person on monitor. Never received order after 15 minutes
Service: 1
Excellent
Atmosphere: 5
Food: 4
Service: 5
Order a blood orange slushy got a cup of ice and the just dumped a redbull in it and my wife order a lemon berry slush and got just a cup of strawberry paid 12 dollars for this very disappointing!!!
Food: 1
Service: 1
I thought we was at olive garden cause I felt like home. ✨✨✨
Atmosphere: 5
Food: 5
Service: 5
We’ve been loyal customers of the Sonic on Mountain Grove Drive in Knoxville for quite some time and have always had good experiences—until today. Unfortunately, this visit was so disappointing and disrespectful that we feel compelled to share what happened.
We went through the drive-thru and ordered two orders of cheese sticks and an order of onion rings. After paying, we sat at the window for 10 minutes without receiving our food. We could actually see our bag of food sitting on the counter, but the employee working the window ignored it completely.
After several minutes, my husband politely said through the closed window, “Can we have our food? It’s sitting right there.” Eventually, the employee handed us the bag and muttered something under his breath before immediately closing and locking the window. When my husband asked, “What did you just say to me?” the employee responded through the glass but we still could not hear what he was saying. My husband then said, “Open the window and say that again.” At that point, I asked him to drive away so we could speak with the manager.
As we were pulling away, the employee flipped us off through the drive-thru window. We were shocked and honestly upset by how unprofessional and aggressive this behavior was. We immediately called the store and spoke to the manager, who was apologetic and said she would address the issue. She asked if there was anything she could do to make it right, and we told her we weren’t looking for compensation—just to make sure she was aware of how her staff was behaving.
We don’t normally leave negative reviews, but this experience crossed the line. We hope the issue is taken seriously so no one else is treated this way.
Atmosphere: 1
Service: 1
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